Showcasecinemas Avis 

Great cinemas highly recommend always use when I can.

Their website really needs some work - frequent "Error
There is an error with the transaction - please try again" messages and "Error. Oops there was a problem loading the page. Please try again." messages in both Chrome & Safari. Makes for a very time consuming booking process - I was on the point of telephoning to book but they charge you 13p a minute to book on the 'phone, which seems cheeky when their online systems are so flaky you can't use them.

Movie Theatre was clean and the reclining seats was a nice touch.
Customer service is appalling and I will never go there again.
Rude teenage girls serving me and my daughter our snacks and the women cashier was as miserable as they come.
The biggest joke is you can’t even make a complaint on the Showcase Cinema, web site.

It’s awfull. I bought hot dog and an ice blast to watch my movie and when I came home I’ve been vomiting all day I got food poising from there and I’m just so horrified

ON MONDAY 26/08 MY PARTNER AND I DECIDED TO SEE ANGEL HAS FALLEN AT LINWOOD SHOWCASE AND USE £5 OFFER ON TICKETS. SUITABLY FED AND WATERED TO AVOID BUYING OVERPRICED REFRESHMENTS I APPROACHED THE TICKET DESK AND FOOLISHLY AGREED TO TAKE UPGRADED SEATS. PRICE INCREASED FROM £10 TO £18 FOR TWO SENIORS, BEWARE BEWARE OF UPGRADES FOR SQUEAKY RECLINER PLASTIC SEATS

Reading Branch!! I love the new renovations, always very nice and clean and staff are friendly. In my opinion this is a great cinema, good value and venue.

Beckton showcase. Great local cinema, always go on a week day so it's never really busy but always clean. Staff could be happier but apart from that what can u ask for.

LINWOOD showcase cinema being blind it's hard enough to enjoy myself at a cinema but to book tickets and want to see Lion King I decided to take my children with my carer. Before the film started a steward came and checked our tickets and we explained that the two ladies just behind us where not only shouting about how they didn't pay but also using their mobiles and Videoing it. I paid £51 for tickets and contacted the cinema to tell them this and get other tickets to enjoy another film. And their excuses are shocking. Firstly we didn't tell the staff....Yes we did.....the other excuses have been that this happens....well why then do showcase employ stewards ....I am about to email the CEO department which anyone can do under ceoaddress.com it's a great tool and would suggest complaint or compliment message the CEO because Nicola AND Craig from the customer services do not care!!!! DO NOT GIVE THEM YOUR money.

Visited Leicester with my disabled child staff helpful many thanks

On top of extortionate pricing (which you kind of expect) they charged us a few pounds for calling ahead to check ticket availability - their number is premium rate and not included in free minutes with your mobile provider. Shocking.

Booked online tickets for autism screening for myself,husband and child went through booking process to be told when I got to the cinema that I had booked the wrong ones and missed the autism screening.
Wouldn’t provide a refund.
Plus the only do the one showing for autism children/adults at 10am on the second Sunday of every month
Shame really

Appalling the one in blue water, my daughter n her friends went there to watch Annabelle cause they brought the wrong tickets. They’re wasnt allowed in cause they didn’t have I’d. They took £9.25 of my girls and when they asked for a refund just because they brought wrong tickets they said no and got very rude to them even the manager. Very immature act the girls weren’t able to eat and went home starving cause they literally scam them. I would sue them if I could be bothered never going there again. Cineworld and odean way much better

Used the one in Reading. Was very clean and a nice cinema (food was expensive but to be expected).

The cinema apparently has WIFI, asked the lady in the cafe area if had WiFi apparently doesn’t.

It’s showcase cinema Teesside park and apparently the managers don’t speak to you they stand their like lemons

Went to Leics. The toilets were absolutely disgusting with broken sinks and no soap. No intention of returning.

Need to spend some money updating the cinema you are falling behind the competition

Oh dear... reading the reviews below.. it seems Peterborough has a trend for bad customer service. Can’t say I’m surprised!

Purchased some tickets online from a work perks website recently for my sister, without realising I purchased ‘showcase’ rather than ‘showcase delux’. You would assume this would be easily remedied? Unfortunately not, I advised the cinema as these were e tickets, refunds and exchanges were not possible. The difference would have been a few pounds which I kindly advised we would be happy to pay, I assumed as with other respectable establishments discretion would be used as neither myself or my sister live anywhere near a Showcase cinema and I would be left with tickets that cannot be used.

I received a response advising the tickets cannot be used in this cinema and I will need to request a refund/exchange where purchased... which I already advised was not possible. Listening not their strong point it seems!

I haven’t mentioned my sister and her 2 little excited boys (6yrs and 4yrs) had attended the cinema only to be turned away because of the error with the tickets. It was mid morning and the cinema was empty!

Shame on you, hope it’s worth it.

AVOID. What a shambles!!!

Birstall branch is terribly going down hill. Me and my daughter had to leave because of rowdy teenagers on Saturday night an the attendants wouldn't do anything about it. Not impressed.

Mary Queen of Scots.
Absolutely fabulous film,both leading ladies were brilliant.
Set in the 15th century the storyline kept you tottally involved throughout the film.

Great cast ,Great period setting made even more special by the beautiful Scottish landscape.
10/10

As always the Showcase cinema was a great place to watch this epic film not forgetting the always friendly staff.

My suggestion is don't wait for it to come on TV ...."go and watch it on the big screen".

Still good value for money compared to other social activities. 👍

The Derby Deluxe Branch is a nice enough cinema but often the staff aren't the best compared to Odeon down the road.
The director hall is very overpriced for what it is as for £5 less Odeon offer far better reclining seats that also have a table in.
My only one complaint I've had in all the years it's been open (complaint was last December) was completely ignored by the manager.

Showcase, you really need to try better imo.