Showcasecinemas Avis 

Disgusting Screens Leeds.
The last time we visited (4 months ago) we complained about how dirty the screen was, along with distorting sound. We were sent a letter saying they would look into it. We visited tonight and guess what the screen was disgusting. So dirty any solid white on screen and its obvious. We were sat close to the back this time but it was still blatent. It totally ruins the film. The screen was screen 4. I cant remember the screen we had last but it wasnt 4.
The price you pay to watch a film at the cinema along with £4.40 for not much more than a can of coke sized drink, the least you could do is clean the screens. I will visit once more to give them a final chance (mainly because the seats are lush) but beyond that theyve lost a customer.
Too expensive for anything less than spot on and it just wasnt.

THE BEST CINEMA EXPERIENCE YOU CAN HAVE
OTHER THAN UNIVERSAL STUDIOS AMERICA .👍🌟

BEATS THE GOLDEN AGE OF CREAKING CINEMA CHAIRS
Hands down .

NOT TO MENTION RECLINER LEATHER LAZY BOY
SEATS WITH DUAL CONTROLS FOR TAKING THAT WELL
EARNED POWER KNAP BEFORE THE SHOWING BEGINS.

DOLBY AMOS 🎥. PARAMOUNT CINEMA THAT IS

REASONABLE PRICES FOR TICKETS
AND WELL WORTH THE CINEMA EXPERIENCE OF A
CENTURY. 🎩

Can never get through to an actual human for ages on their telephone number... very irritating. However I do like visiting the cinema itself.

Trying to organise a refund for over a month now takes 2 working weeks for any sort of reply then get told to contact my local branch which is fine I’m happy to do that EXCEPT they don’t answer the phones been trying for over 20 minutes this morning (already been hung up on) tried yesterday and the day before absolutely shocking customer service Peterborough teach your incompetent staff to actually do their job and pick up a phone

Online ticket problems
Booked ticket this morning and did not get email confirmation as promised . I emailed company but did not get a confirmation that ticket was valid . Had to phone up at a cost of at least 13p per minute plus costs . Eventually I spoke to someone who confirmed my ticket was valid.
Very poor IT very unsettling and no way of getting any redress . I see there is a similar complaint below .
I hope someone contacts me about this soon.
I believe the Cinima is very good , would be nice if they got the ticket part right as well.

Showcase Winnersh is the place to go to watch a good movie. Plenty of free parking, luxury reclining seats and a Costa on-site.

Only 4 stars because I do not believe it is fair to charge a 60p per ticket online booking fee when I was paying with a gift card.

I am a regular cinema goer and Showcase is my local multiplex. The theaters themselves are fine, no issue there and the staff are also helpful.
Periphery stuff annoys me though.
Cineworld have a loyalty card which gives reasonable discounts to regular viewers. The Showcase Insider card i comparison holds an extremely limited value.
The food/drinks are extortionate. If you go for the popcorn do not be embarrassed to tell them to fill it up properly as they have a habit of missing out the top inch of the container. After all you are paying absolutely top dollar for it.
Email their customer services with any type of complaint and you will find they just ain't interested.
Sadly "gives us your money and shut up" is the mantra at Showcase.

Comfy Seats and nice big 4k screen. But it costs WAY too much, Once spent £100 on small drinks for 2 People (+ £60 for the film)

The Cinemas are fine but the online booking is a disaster. It constantly stalls with errors and on one occasion took the money twice! The phone booking costs 13p a minute and also doesn't work. Somebody needs a good IT man

The Nottingham showcase de lux is so much better since the revamp. Our 4 children love sunday matinees at this cinema now, the fancy seats are just brilliant!

Southampton has a new Showcase.
Plus points are prices were reasonable, screen and sound superb and business class style airline seats very comfortable. Staff friendly.
Cons the rows have mini walls between them and so contribute to a sense of coolness (lack of warmth) which is echoed in the reception bar area. Escalators are separated so you cannot easily go up and down both floors and signage is not good in the cinema and outside to guide you.
So has potential to be amazing but needs a bit of interior design warmth to really make it work.

The showcase Leeds de lux is really good very comfortable to watch a film . although seat numbers are allocated nearly every time we go (we go every Wednesday afternoon) some one is always sat in our seats . The numbers are hard to see BUT The numbering system is wrong as you enter the cinema the first seat on the row should be one . So people can count along . It is the other way round . People get quite abusive some you don't dare ask them to move .

Went to see Rogue one in Directors hall! Had the worst experience ever! This ignorant bloke and his girlfriend sat behind me constantly making food noises. Crunching, slurping, rustling and then he played with his phone and constantly spoke! One bloke asked him to stop but the ignoramus threatened him! I will not pay Directors Hall prices ever again after this! I can understand why people download films now!

bought nachos combo very expensive only choice of 2 sauces the cheese sauce tasted of soap and when we swapped it for salsa it was very salty complained to boy about the quality and variety and price and told him odeon give you sour cream guacamole and the cheese sauce is so much better he told me odeon can afford to give more sauces and charge less because they are busier .Maybe they are busier because of the poor tasting food you are selling .we have now came into film and several seats are broken we have spent almost £40 for 2 of us and we are left disappointed before the film is even started .

Quick service, good customer service always enjoy coming here

Went to Showcase, Reading, yesterday and I must say I was very impressed with this newly refurbished cinema. Free parking, electric reclining leather seats, I've never had so much space. To top that there is Costco coffee shop and an excellent range of snacks. Great customer service, easy to book online. No more Vue fro me.

We went to see the new bond film at 4 o'clock on a Sunday afternoon. only to be among a very loud group of people talking laughing and using very bad language. Our chairs were repeatedly kicked and feet were placed beside our heads. We found ourselves intimidated and unable to carry on watching the presentation.
When we asked for the assistance of the management they where disinterested and unwilling to resolve the situation to our satisfaction. We was told No refund as more then 20 minutes into movie, but instead given two scruffy raffle ticket type emergency tickets. I had paid for premium seats and was looking forward to " the ultimate entertainment experience" that showcase aim to provide.
For me the customer service was terrible. We left not receiving what we had paid for while the "disruptive group" continued their mayhem inside. I am extremely disappointed in showcase and it's Manager in training" Jasmine.

Lots of free carparking ....some days it is dead as a dodo and no one goes. But the staff are not in your face and its a laid back atmosphere. Nice large and airy cinemas usually very clean with good wheelchair access points and fire exits clearly marked. Food is available hot or cold but way too dear. staff dont give a monkies if you bring your own snacks in either. It is brill now its DIGITAL projection and surround sound, no more big white shafts of light with dust in the centre and wee wriggly dusty bits like worms on the screen and sound is awesome.