I am writing this review now because it was too painful to do at the time. Last year my wife of 38 years died. Simplicity were absolutely amazing, caring, attention to detail, kept informed every st... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Absolute first class service, kept upto date the whole time at a tough time the lady on the phone was fantastic and talked me through everything I couldn't thank her enough
L'entreprise a répondu
As soon as I rang and spoke to a lovely member of staff I was at ease straight away. Funeral arrangements are always a hard decision to make but I found Simplicity was the best decision for my family... Voir plus
L'entreprise a répondu
Was booking my own future plan, so it wasn't a particularly sad time, but they did not rush things on the phone, seemed to have all day to take details and explain things, and to ensure I fully unders... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Simplicity we provide high quality, low cost funeral options which remove many of the more expensive elements associated with a traditional funeral. Our priority is taking care of you and your loved ones at the time of need.
Coordonnées de contact
4 King Edwards Court, King Edward Square, B73 6AP, Sutton Coldfield, Royaume-Uni
- 0808 258 9832
- customercare@simplicity.co.uk
- www.simplicity.co.uk
4,8
Excellent
738 avis
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A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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It went well and I received calls back…
It went well and I received calls back as requested.
21 juillet 2026
Réponse de Simplicity Cremations
Dear John,
Thank you for your review. We're so pleased you received the communicative support you needed.
Keeps bugging me to give a review
Keeps bugging me to give a review, but so far all they have done is take my money, only when the job is completed can someone give a review, so my review so far is great service took my money right away hope they deliver the service as quick when needed
21 juillet 2026
Réponse de Simplicity Cremations
Dear Mr Bedford,
Thank you for your feedback. We're sorry you've felt pressured to provide a review before you're ready. We'll pass on these comments to the relevant teams.
So easy to arrange online
After reaserching the many other companies , i chose simplicity for my funeral plan secured and paid online really
Surprised how easy it was ,
26 juillet 2026
Réponse de Simplicity Cremations
Dear Michael,
Thank you for sharing your experience. We're so pleased to hear you found arranging your funeral plan so straightforward. We appreciate the feedback.
Lisa was an absolute joy
Lisa was an absolute joy. Compassionate, knowledgeable and a good laugh which is refreshing. Well done.
27 juillet 2026
Réponse de Simplicity Cremations
Dear Andy,
Thank you so much for your review. We're so pleased to hear Lisa offered such an easygoing, informative service for you. We'll pass on your feedback to her.
There was plenty of communication
There was plenty of communication. Jennie who helped me through everything was so helpful, considerate, sympathetic and nothing was too much trouble. She said I could phone her at any time for any help I may need. All in all, a very upsetting time was made easier to bear
20 juillet 2026
Réponse de Simplicity Cremations
Dear Lisa,
Thank you for sharing your experience. We're so pleased Jennie provided such compassionate, supportive service at such a difficult time. We'll pass on your kind words to her.
Réponse de Simplicity Cremations
Dear Mary,
Thank you for your review. We're pleased to hear you found the process easy.
I was at a total loss as I didn’t know…
I was at a total loss as I didn’t know how to go about funeral arrangements for my mum who is at end of life I spoke to a lovely helpful lady called grace who talked me step by step through all the options
24 juillet 2026
Réponse de Simplicity Cremations
Dear Jane,
Thank you for taking the time to leave us a review.
We're so pleased to hear that Grace in particular has provided the care and support you need for you and your mum. We'll pass on your comments to her.
Found using simplicity funerals very…straightforward
Found using simplicity funerals very easy the on line experience was straightforward, & simple with a choice to pay monthly or,all in one go.I didn’t want to have to go on to the site chose what I wanted then, ring them this was so easy received paperwork quickly all sorted. Definitely recommend
17 juillet 2026
Réponse de Simplicity Cremations
Hi Jane,
Thank you for taking the time to share your feedback.
We’re pleased to hear that the team were able to support you and provide the care and guidance you needed. It means a great deal to know you felt listened to and well supported throughout your experience with Simplicity.
Thank you again for placing your trust in us.
Rebecca was absolutely amazing
Rebecca was absolutely amazing at helping me finalise all the details for my father’s pure cremation. She explained everything, checked in regularly and went above and beyond to find answers for me. A truly fantastic service during a really tough time. Thank you so much Rebecca Ray!
17 juillet 2026
Réponse de Simplicity Cremations
Dear Laura,
Thank you for taking the time to share your experience and that Rebecca looked after you and your father so well during such a tough time.
We’ll make sure your comments are shared with her.
Thank you again for placing your trust in us.
Very professional service
I spoke to Jason who ran through the details with me explaining everything to me about the service, it was all done very professionally going out of the way to explain the procedure and what was required can't fault Jason and the service he gave definitely a five star service.
24 juillet 2026
Réponse de Simplicity Cremations
Dear Derek,
Thank you for taking the time to share your experience.
We're so pleased to hear that Jason provided you with an excellent service. We’ll make sure your comments are shared with him.
Thank you again for placing your trust in us.
Helpfull staff very careing
17 juillet 2026
Réponse de Simplicity Cremations
Hi Martin,
Thank you so much for sharing your feedback and that you had a great experience with our staff.
Thanks again for putting your trust in us.
Staff made you feel at ease and talked…
Staff made you feel at ease and talked through what it involves and explained everything excellent service
16 juillet 2026
Réponse de Simplicity Cremations
Dear David,
Thank you for your review. We're pleased to hear that the team provided the care and guidance you needed.
Thank you again for placing your trust in us.
Left me waiting for Call
I had a Funeral Plan consultation booked for 10am received the call at 10.02am which was impressive asked me to confirm my name and then the phone went dead i waited for a call back as I couldn't return the call as it was a generic number they didn't call me again
This obviously isn't very comforting considering what we were going to discuss and has left me not trusting Simplicity Cremations with the Emotive calls that would need to be made when the time arrives my family and I had many sometimes argumentative discussions on my choice of funeral and just when we agree Simplicity let me down will try another provider.
25 juillet 2026
Avis spontané
Réponse de Simplicity Cremations
Dear Customer,
Thank you for your feedback and we're sincerely sorry your experience didn't meet your expectations. We uphold an extremely high standard when people contact us, so we take your comments very seriously.
We would like the opportunity to understand more about your experience to see if we can resolve some of these concerns. If you're willing to speak to us directly, please contact us at complaint.resolutions@dignityuk.co.uk.
Thank you again for bringing this to our attention.
ok ,you get what you paid for.
15 juillet 2026
Réponse de Simplicity Cremations
Dear Stephen,
Thank you for sharing your feedback with us.
My experience
My experience: Very friendly staff, very efficient and helpful. Prompt delivery. Excellent service. 23-07-26.
14 juillet 2026
Réponse de Simplicity Cremations
Hi Keith,
Thank you for sharing your feedback with us.
We're pleased to hear the staff provided the care and guidance you needed.
Thanks again for putting your trust in us.
Made things easy .but communication…
Made things easy .but communication needs to improve
16 juin 2026
Réponse de Simplicity Cremations
Hi Christopher,
Thank you so much for sharing your experience. Your feedback is useful and we'll share it with the team to ensure we continue to improve our communication.
Thank you for putting your trust in us.
Réponse de Simplicity Cremations
Hi Happy from Hampshire,
Thank you so much for sharing your experience, and that you've received the service you needed.
They were very kind and sympathetic.
They were very kind and sympathetic.
And very kind when the ashes were delivered back to me.
3 juillet 2026
Réponse de Simplicity Cremations
Dear Janice,
Thank you for sharing your experience. We're pleased to hear you received outstanding care and kindness and will share these comments with the team.
Quick and easy
19 juillet 2026
Réponse de Simplicity Cremations
Hi Lillian,
Thank you so much for sharing your experience.
It very hard to ring but you need to…
It very hard to ring but you need to do..but from first contact the guidance and help was there..I can only say if you need to ring Simplicity and maybe putting it off don't.. as soon as you ring they really take their time you are not rushed..Simplicity are so supportive..and help you through what you decide..I changed venue they even made that simple..Simplicity is a good name they really make everything so simple..for something that is the hardest thing to do but needs to be done..to take that first step.I can only say take that first step.
2 juin 2026
Réponse de Simplicity Cremations
Dear Margaret,
Thank you so much for your kind words.
We're so pleased to hear that the team made you feel so supported and not rushed when these conversations aren't always the easiest to have.
We'll pass your feedback on to them.
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