Absolutely ridiculous. Had a look online, found what I wanted and drove to the shop. The prices are more than double the online advertised price! I asked if the match their own prices and I was told n... Voir plus
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Lisez les avis des autres
Bristol branch. Had a family member go in to be told his 'custom was not welcomed' and that he was banned. The male server refused to give a reason as to why and said 'you know what you did,' provid... Voir plus
Visited the Taunton store today and was pleasantly surprised with the store selection! The staff member was friendly and extremely knowledgeable with products and uses. They helped me decide what woul... Voir plus
Customer service couldn't provide an eta or tracking no. Despite having a big red banner saying that all their sales will continue as normal, this was a bit mis leading. The products then arrived 3 b... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Simply Pleasure is an award-winning adult retailer and joins Prowler, Prowler RED and Soho Original Adult Store under the ABS Group banner of adult stores. With 24 stores and 130 staff across the country, we’re also the UK’s largest adult retailer and we’re known for our wide variety of sex toys, vibrators, cock rings, lubricants, sex essentials and more. We give you access to affordable sex toys, but also stock luxury vibrators and adult brands. Our range of strokers and masturbators for him has made us a leader in men's pleasure, while our bullets, clitoral vibes, and rabbits have made us a front-runner in pleasure products for her, too.
Coordonnées de contact
ABS Group, Spring Lane, Forest Gate, BH24 3FH, Ringwood, Royaume-Uni
- 0800 1223 669
- customercare@simplypleasure.com
- www.simplypleasure.com
2,8
Moyen
210 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I’ll use simply pleasure from now on
Great product range, easy to purchase and at a great price. Delivery was quick and plainly packaged.
5 mars 2020
Avis spontané
Discrete packaging very pleased
4 mars 2020
Avis spontané
Didn’t get my product!!!
3 mars 2020
Avis spontané
Réponse de Simply Pleasure
Hello,
Please get in touch with our customer care team as we would like to look into that for you.
Please email customercare@simplypleasure.com and provide us with the order number. This will allow us to check the status of your order. Thank you for the cooperation. Please be advised that we always appreciate constructive feedback and we like to read about experiences you have made with our customer service.
Kind regards,
Simply Pleasure Customer Care
Fast delivery!!
3 décembre 2019
Avis spontané
Do not use this company
Do not use this company. There are so many better companies out there selling better products but more importantly much, much better customer service. I spent an awful lot of money with Simply Pleasures recently. One of the products was clearly faulty and it wasn't cheap at £600. I brought it back the very next day, not even 24 hours later. They tuned around and said they wouldn't accept a return and wouldn't refund me! I guess business must be bad for them, but come on! It was a very expensive unused product and clearly didn't work. They have been nothing but rude, aggressive and just some of the worst customer service I have ever experienced. They turned around and said it was my problem and I had to lump it. Wow. I never leave reviews, ever, anywhere, but I feel you must be warned about this disgraceful company. I have now started legal proceedings. So save yourself the time and money. You have been warned
23 novembre 2019
Avis spontané
Réponse de Simply Pleasure
Thank you for your review. The version of events you have posted are not entirely truthful and I am sad that in this rare case we were unable to refund or return the none faulty product which was purchased in one of our retail locations. The product was inspected thoroughly for any fault and there was no manufacturing issue. The product did what was expected and promised. In no way were your statutory rights affected.
I delt with Dominik he was a legend got…
I delt with Dominik he was a legend got my problem fix in a flash nothing too hard for him. It was simply Pleasure to deal with him.
19 novembre 2019
Avis spontané
Didn't really have a good start but…
Didn't really have a good start but really happy with the customer service
6 novembre 2019
Avis spontané
Good product and delivery on time would…
Good product and delivery on time would use again
4 novembre 2019
Avis spontané
Great service and good value with…
Great service and good value with special offers often available.
2 novembre 2019
Avis spontané
TOP PRODUCT!
An excellent product that does what is says on the tin! Would definitely recommend this to anyone.
9 octobre 2019
Avis spontané
Prompt and efficient service A+
5 octobre 2019
Avis spontané
Happy customer
Ordered on line was delivered within 36 hours good value too.
2 octobre 2019
Avis spontané
Good experience
Order arrived quickly, it was well packaged and had no issues.
5 septembre 2019
Avis spontané
Good stuff
Great range of items, good prices, discrete packaging and arrived very quickly!
Everything you could ask for.
4 août 2019
Avis spontané
brilliant customer care , world class
After visiting their soho store and making a purchase, I discovered the item wasn't complete. Upon raising the issue I was immediately given the most astounding customer care I have ever experienced.
The brilliant, diligent and thorough Dominik took all the relevant information and went above and beyond to anticipate my needs and facilitated the most efficient way of getting my purchase to me in lighting speed , plus he even spoiled me with some freebies as a good will gesture!!!
This was more satisfaction than you can get from a 0900 number, having Dominik on the end of the phone! I can't rate this shopping experience enough, from the friendly and informative staff at the store to Dominik's excellent customer care!
Well done guys, will definitely be buying form you now every time!
Joe from Eastbourne
24 juillet 2019
Avis spontané
After i bougth here with my 💳 i was…
After i bougth here with my 💳 i was stolen to my bank account ....so people its better check in other place to buy....
24 juillet 2019
Avis spontané
Réponse de Simply Pleasure
Hello Jamie Brown,
Thank you for shopping with us and thank you for leaving us a review here on Trustpilot.
We are very sorry that you have experienced issues with your card after doing business with us. Please rest assured that we do our utmost to protect our customers from issues of such nature. However, please be advised that you will need to raise this with your bank and maybe check if your computer or mobile device is well protected.
Thank you for your understanding and we certainly hope that you have been happy and satisfied with the ordered items. In case you do wish to raise anything regarding the items you have purchased or the customer service experience please do not hesitate to get in touch via simplypleasure.com
Kindest regards,
Dominik
E-Commerce Customer Care Representative
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