Yeah they take forever, the products are fine but you get hit with and extra 30-60 dollars in customs fees, I have been trying to get FedEx to waive the brokerage fee so it’s not so much and just pay... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
US customers: Ordered $140 of product, got hit with $81 in fees. Brokerage and storage fees from FedEx, plus the customs and duties (tariffs) fees. Got hit immediately via text and email, hard, ab... Voir plus
L'entreprise a répondu
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... Voir plus
L'entreprise a répondu
Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites. Além disso, a rapidez na entrega é al... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Coordonnées de contact
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3,4
Moyen
584 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No pidan en esta página que pedí el…
No pidan en esta página que pedí el producto y nunca me a llegado es estafa
20 juillet 2023
Réponse de SkinLovers
Hola Gloria,
En primer lugar, gracias por escribir un comentario. Apreciamos sus comentarios ya que nos ayudan a mejorar nuestro servicio.
Lamentamos que su pedido aún no haya sido entregado, hemos investigado su problema y enviado un mensaje a su correo electrónico.
Por favor, vea esto cuando sea posible.
Gracias,
Skinlovers
Envio super rapido para os Açores.
10 juillet 2023
Réponse de SkinLovers
Olá Tânia,
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos que volte a visitar a nossa loja muitas vezes no futuro.
Muito obrigado!
I ordered something 15days ago
I ordered something 15days ago. I put my correct address. But I didn’t get the parcel yet. It seems that my parcel has not been released from somewhere due to no address. I checked it from my side but i put it correctly. I asked it through whatsapp but they didn’t answer back. If you see this message pls contact me and get me my parcel properly.
5 juillet 2023
Réponse de SkinLovers
Hi Terri,
We are terribly sorry to hear this and would love the opportunity to chat with you further to discuss your experience, and to see how we can make this right. Please check your email inbox.
Thanks,
Skinlovers
So bad I didn’t even receive it i just…
So bad I didn’t even receive it i just payed for it and i didnt get it there is not costumer service its the worst experience
2 juillet 2023
Réponse de SkinLovers
Hello Reem,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry if you were expecting an earlier delivery, however, we could see on the tracking page that postal services have successfully delivered your order.
We are very happy to know you have received it!
We hope you enjoy your new products!
Skinlovers
Super rápida a entrega
25 juin 2023
Réponse de SkinLovers
Olá Catarina!
Ficamos muito contentes por ter ficado muito satisfeita com o nosso serviço. É para isso que trabalhamos todos os dias.
Esperamos tê-la de volta à nossa loja muito em breve!
Actualizar imagen w del producto
Deben actualizar las Fotos de los productos que ofrecen a la Venta, ya que los compradores nos guiamos en base a esas fotos. Debido a eso tuve inconveniences en la compra.
26 juin 2023
Réponse de SkinLovers
Hola Silvia,
Sentimos no haber conseguido satisfacer sus expectativas en esta ocasión.
Siempre nos esforzamos por mejorar yofrecer la información más actualizada y no
podríamos hacerlo sin sus valiosos comentarios.
¡Disfrute de sus productos!
Muchas gracias,
I didn’t receive my order
10 juillet 2023
Avis spontané
Réponse de SkinLovers
Hello Andrea! Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
Réponse de SkinLovers
Olá Liliana!
Antes de mais, agradecemos o tempo que dispensou a escrever um comentário.
Ficamos muito contentes por ter ficado muito satisfeita com o nosso serviço. Fazemos o nosso melhor para prestar o melhor serviço possível.
Esperamos tê-la de volta na nossa loja muito em breve!
I love the products and how efficient…
I love the products and how efficient they are!
10 juillet 2023
Avis spontané
Réponse de SkinLovers
Hello Beatriz,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Mi producto no llego
21 juin 2023
Réponse de SkinLovers
Hola Luis,
En primer lugar, gracias por tomarse el tiempo para publicar un comentario. Apreciamos sus comentarios ya que nos ayudan a mejorar nuestro servicio.
Lamentamos que su pedido no haya sido entregado todavía hmos investigado su problema y hemos enviado un mensaje a su correo electrónico.
Gracias,
Skinlovers
Réponse de SkinLovers
Hola Silvia,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita muchas veces en el futuro.
Muchas gracias!
Very Bad Customer Service!!
I placed my order & 2 days later one item was 50% less. I asked for a refund of the difference but they refused. Very rude & sarcastic! That is no way to win & keep customers. I also have not received my products yet. There are other companies selling the same products ... buy from them & NOT from SkinLovers!!
27 juin 2023
Avis spontané
Réponse de SkinLovers
Hi Ellen,
We can understand your dissatisfaction with the situation, however, as we mentioned in the email we sent you, we can not make any changes once the order is placed.
Thanks!
Produto excelente pk já o uso á algum…qualidade/preço incrível
Produto excelente pk já o uso á algum tempo e um preço espetacular. Tempo de entrega fantástico. Foi a primeira experiência com esta loja e estou muito contente
22 juin 2023
Avis spontané
Réponse de SkinLovers
Olá Miguel,
Antes de mais, agradecemos o tempo que dispensou a escrever um comentário.
Fazemos o nosso melhor para prestar o melhor serviço possível, por isso é com bastante agrado que recebemos o seu feedback.
Esperamos que volte a comprar connosco muito em breve!
Amazing sunscreen
It's an excellent product, but the shipping wait time was a bit long. More than expected time
25 juin 2023
Avis spontané
Réponse de SkinLovers
Hello Carolina,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your prodcuts!
Thanks,
Skinlovers
The product I ordered has not arrived…
The product I ordered has not arrived and more than 15 days ago
7 juin 2023
Réponse de SkinLovers
Hi Maria,
We totally understand your dissatisfaction with the situation.
However, as we mentioned in the email we sent you, we are investigating the situation.
So don't worry about losing your order products or your purchase amount.
We are waiting for a response from the postal service company or the delivery attempt of your order.
Thanks,
Skinlovers
Order placed in February 2023 and paid…
Order placed in February 2023 and paid for. Never received it. They do not follow up with their carrier. Since months they say do no not have response, and they do not reimburse me. Do they have claim their carrier? BEWARE they seems to be a scam.
Further to Skinlovers reply, I never received a personal email as they say. Do they just want to look nice on Trustpilot or do they have forgotten? I will let you judge,
24 février 2023
Avis spontané
Réponse de SkinLovers
Hello Mercedes,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry that your order has not yet been delivered, we have investigated your issue and sent a message to your email.
Thanks,
Skinlovers
Réponse de SkinLovers
Olá António!
Muito obrigado pela sua encomenda e pela sua avaliação! É ótimo receber um feedback tão positivo!
Esperamos receber a sua visita à nossa loja muitas vezes.
Muito obrigado!
Envio muito rápido e o produto chegou…
Envio muito rápido e o produto chegou em perfeito estado. Obrigada!!!!
24 mai 2023
Réponse de SkinLovers
Olá Carolina,
Antes de mais, gostaríamos de agradecer o tempo que dispensou a escrever um comentário.
É ótimo receber feedbacks tão positivos! É para isso que trabalhamos todos os dias.
Contamos consigo para mais compras no futuro!
Réponse de SkinLovers
Hello Mayyada,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible.
We hope you will buy with us again!
I was sent the wrong item
I was sent the wrong item. They are not responsive and don't return emails. Horrible idea to buy from them
23 mai 2023
Réponse de SkinLovers
Hi Hannah,
We are terribly sorry to hear this and would love the opportunity to chat with you further to discuss your experience, and to see how we can make this right.
Please reach out to us at info@skinlovers.com
Thanks,
Skinlovers
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
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Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.