Skinstation.co.uk Avis 

190
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I’ve been ordering Obagi products from Skinstation for a number of years now and I really think they’re the best on the market. My deliveries always come on time and with the correct items so can’t f... Voir plus

Noté 5 sur 5 étoiles

The fact that I have returned to Skin Station for my purchase of Jan Marini Body Scrub (rather than anywhere else) is significant! The reason I returned is because: Skin Station stock authentic, high... Voir plus

Noté 5 sur 5 étoiles

I’ve been using this company for years and wouldn’t go anywhere else. The lady who provides the phone consultations (I can’t remember her name!- sorry!) has always been so informative, so attentive to... Voir plus

Noté 5 sur 5 étoiles

The only place I will order from excellent service and very helpful fast delivery genuine products yes Obagi is expensive and the system is not for the faint hearted ! My skin already looks better 3... Voir plus

À propos de l'entreprise

  1. Clinique dermatologique

Écrit par l'entreprise

At Skinstation we're passionate about improving skin conditions with these rigorously researched clinically proven iconic skincare systems. We're certain that we can find a skin care regime for you that is going to yield results you never previously thought were possible. With over 60 years combined experience of dermatology and cosmetic medicine we will work with you to help achieve your goals.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

190 avis

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A répondu à 75 % de ses avis négatifs

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4,5

Tous les avis

(190)

121 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Fake skincare products.

Fake skincare products.
If there were zero stars would have rated that.
Please do not buy any skincare products from them.
Last week I have received Obagi Clear and it was fake.
As soon as i applied the product my skin started burning then i realised this is fake , they have just put an Obagi sticker on front and no instructions nothing on the back of product where as with genuine obagi everything is printed on the bottle of product not a sticker pasted.

23 août 2024
Avis spontané
Logo de Skinstation.co.uk

Réponse de Skinstation.co.uk

Dear Jasvinder,

Please firstly be reassured that we are supplied directly by the Healthxchange Pharmacy who are the UK disturbers. They will also be happy to confirm that they supply Skinstation and The Aesthetic Skin Clinic.
The Aesthetic Skin Clinic Is our affiliated clinic who we work very closely with www.askinclinic.co.uk.
You will see that they mention Skinstation is their online platform. Their medical team also support Skinstation by completing the medical consultations.

I can see that we have been in direct contact regarding the issue and you had contacted the Healthxchange Pharmacy who then confirmed these are genuine Obagi products with you.

Kind regards,

Jessica Fox-Lewis
Skinstation Associate Director

Noté 1 sur 5 étoiles

FAKE OBAGI PRODUCTS

FAKE OBAGI PRODUCTS - DO NOT BUY! Ingredients listed on Obagi website in comparison to Skin Station website are COMPLETELY different! I have emailed to complain and I have also contacted Obagi directly to report! I have used Obagi for a while and decided to get delivered from here as they are meant to be an approved Obagi Retailer. When products came they felt and smelt totally different. I went to my Obagi retailer and she gave me the official products. We compared the ingredients list on the back and have discovered these are FAKE! I have requested a refund and I WILL be going to Trading Standards with all my proof as this is completely illegal.

I have done some serious digging and the company they say is registered in Guernsey is actually listed as “Aesthetic Skin Clinic” and not “Skin Station” so Skin Station is NOT a recommended retailer.

Obagi have asked I send the products to them directly to be tested which I will be doing awaiting the reply from “Skin Station”!

Completely misleading, fake and dangerous!

29 juin 2024
Avis spontané
Logo de Skinstation.co.uk

Réponse de Skinstation.co.uk

Dear Rebecca,

I can see that we have been corresponding via email but we shall also respond here also.

Please firstly be reassured that we are supplied directly by the Healthxchange Pharmacy who are the UK disturbers. They will also be happy to confirm that they supply Skinstation and The Aesthetic Skin Clinic.

The Aesthetic Skin Clinic Is our affiliated clinic who we work very closely with www.askinclinic.co.uk. You will see that they mention Skinstation is their online platform. Their medical team also support Skinstation.

Obagi manufacturers products for the USA market and also some of their lines are manufactured for the EU and UK market. There are some differences in some of the formulations and labelling in order to comply with EU and UK cosmetic regulations.
For example, the Foaming gel (EU) does not contain parabens in order to comply with EU/UK cosmetic regulations, whereas the USA one does contain parabens.
The Nuderm Toner - the USA formulation is alcohol free, whereas, The EU Nuderm Toner does contain alcohol 0.725% as they use witch hazel distillate which includes alcohol as an ingredient.

The EU and UK cosmetic regulators are much stricter over here so Obagi must comply with these rules.

Kind regards,
The Skinstation Team


Noté 1 sur 5 étoiles

Fake Obagi products

Fake Obagi products, I had my suspicions as the packaging was different from the ones I had, but it gave them the doubt. I just started washing my face with the Obagi 1, immediately noticed that it was not the same colour as the one I got from my skincare clinic and after 2 days my face is now burning, and practically a complete reversal of all the good work from the one I had before. I bought 4 Obagi products from this company, the matte sun shield is different from the one I still have from the clinic and leaves my face shininy and pasty. I was wondering why i was not getting the usual effect from the vitamin C and now I know why. I have read reviews where skinstation is claiming to be an authorized Obagi distributor and giving a number to call in Guernsey, the number is different from the one on the Obagi website. I have no idea what is in this face wash and why it is burning my skin-terrible, not only fake but dangerous products. I thought this company would be reliable as based in Guernsey but I found an almost identical skinstation website based in the Philippines. No wonder your next day delivery took over 1 week to deliver, and your response to my initial complaint of no confirmation letter suggested for me to check if confirmation went to my junk emails- ofcourse I checked for it there before I made my complaint! AVOID THIS COMPANY

26 juin 2024
Avis spontané
Logo de Skinstation.co.uk

Réponse de Skinstation.co.uk

Dear Ebi

I’m so sorry to hear you are unhappy with the Obagi products you have received.
Please firstly be reassured that we are supplied directly by the Healthxchange Pharmacy who are the UK distributors. They will also be happy to confirm that they supply Skinstation and The Aesthetic Skin Clinic.

The Aesthetic Skin Clinic (which is located in Guernsey, alongside Skinstation's main office) Is our affiliated clinic who we work very closely with -www.askinclinic.co.uk.
You will see that they mention Skinstation is their online platform. Their medical team also support Skinstation with their telephone consultations.

We have tried to locate an order from yourself under the name you have used for your review, but we are unable to.
Please contact us via email or telephone and we would be more than happy to help you.

Kind regards,
The Skinstation Team

Noté 1 sur 5 étoiles

Have not heard anything about my order…

Have not heard anything about my order since the payment of over £300. No dispatch notice or delivery update. Getting quite concerned now because delivery was supposed to be in 2/3 days and it’s been a week already and I’ve heard nothing from the company. Shocking service after collecting such amount of money from customers

30 avril 2024
Avis spontané
Logo de Skinstation.co.uk

Réponse de Skinstation.co.uk

Dear Ebi

I’m so sorry that you are disappointed in our services, however, I can see that your order was dispatched on Friday and due to the bank holiday, this is being delivered today by DPD.

We do send out dispatch emails so I’m wondering if this has gone into your junk mail. DPD also send out texts and emails regarding their delivery times so you should have received these.
Please reach out to us if you need anymore help with your order.

Many thanks,
The Skinstation Team

Noté 1 sur 5 étoiles

Product not received

No product update after ordering on Sunday (now Friday). They don’t reply to emails or pick up the phone. Awful customer service, I now feel like I’ve been frauded and unsure what to do. Think I’m going to have to order from elsewhere. AVOID.

22 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

The best place for Obagi

Have been going to Skinstation for my prescription skincare for 2 years now and can’t live without it 🙌 The best products (Obagi and 111skin are my favourites) and such lovely helpful staff. Seen some reviews that people have had issues with delivery, but mine usually always arrive next day!

21 février 2024
Avis spontané
Noté 1 sur 5 étoiles

NOT AUTHENTIC OBAJI

Skinstation is quite dangerous as I believe they are selling fake obaji products. I purchased some nu derm products after using obaji at my previous clinic for years. The results were immediate and price went up so i looked for an alternative. Unfortunately, i felt that the products were not genuine and enquired a few times. Only after my last purchase am i 100% sure the products are fake. The blender i ordered was gritty, a runny consistency (blender is usually so hard to squeeze out and thick like custard) this had a completely different smell and was just off in so many ways. I immediately told them and sent the blender back, only for them to say they had a 'bad batch' i don't know what else this could be but them covering their back. For years after using obaji at Adonia Skin Clinic (a registered authentic Obaji seller) i never had them say they had a bad batch of obaji. I only wished i listened to them when they said be careful of buying from online retailers. Don't waste your money on these fake products

15 février 2024
Avis spontané
Logo de Skinstation.co.uk

Réponse de Skinstation.co.uk

Dear Jasmine,

All our Obagi products are sourced directly from the authorized Obagi distribution pharmacy at the Healthxchange. You will be able to establish that we are a recognized Obagi clinic by contacting the chief superintendent pharmacist at their central Obagi pharmacy in Guernsey on 01481736736 or through the Healthxchange in London, Great Portland Street.
All Obagi products supplied through Skinstation are subject to an audit trail and we will be able to track your order and if necessary get the pharmacist superintendent to examine, analyse the product and confirm its authenticity.

At the end of last year the Healthxchange had a batch of faulty prescription Blenders, this was flagged up by multiple Clinics in the UK and ourselves who’s patients discovered the consistency was unusual. This batch was then quarantined and any patients who contacted us received a full refund or a replacement from a new batch was dispatched.

We are obliged to act at all times with honesty and respect for the health and wellness of all our patients.

Please contact me directly if you would like to discuss this further.

Kind regards,
Jessica Fox-Lewis
Skinstation Associate Director

Noté 1 sur 5 étoiles

No support given after reporting an…

No support given after reporting an obagi nu derm side effect reported on the 25th of December.

25 décembre 2023
Avis spontané
Logo de Skinstation.co.uk

Réponse de Skinstation.co.uk

Hello,

I'm so sorry to hear you have not had a reply back from us regarding a side effect you have experienced.

However, we have looked back through our emails and we aren't able to locate the contact that was made on the 25th December.

We would be more than happy to assist you If you could contact us via telephone or email.

Kind regards,
The Skinstation Team

Noté 5 sur 5 étoiles

Brilliant.

Brilliant.
Super fast delivery. High quality, hard to find skincare.

Would recommend.

Thanks.

31 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Service

Fantastic Service. I ordered my Dr Levy products late on Monday afternoon and they arrived Wednesday morning all the way from Guernsey to the West Midlands! The price was the best on the internet and the customer service from Jessica was top notch. Thank you Skin Station, I'll be back!

12 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

My dermatologist had a recommended a…

My dermatologist had a recommended a specific brand of the facial wash I should use and I was finding it very difficult to find, without it it would spending £80! I found it on Skin station for less than 1/2 price and with discount a due the black Friday sale. Coupled discount for new customers and super fast shipping. I will be using your services for MANY years to come. 5 star service all the way.

30 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

AMAZING

I have been using Obagi medical products for a number of years know, but only been using Skin station as my provider for a few times as like other clients you think you are going to get it cheaper somewhere else, just think twice before you hit that yes button , always always stick to a trusted provider you just can’t go wrong. I have recently bought 2 products Obagi elastiderm facial serum & peptide complex. I have sent to skin station an e-mail as I am not sure which order I should use them in after applying Obagi medical, Also with skin station they send a free small product for you to try. Obagi products are the best, expensive, but well worth it and a little goes a long way, amazing results.

30 août 2022
Avis spontané
Noté 5 sur 5 étoiles

Amazing company

Amazing company, i have used them for 7 years with no issues. Top quality medical grade skin care that i love.

everywhere i go people always compliment my skin!

you get loyalty points which are always a treat.

3 mars 2022
Avis spontané
Noté 3 sur 5 étoiles

Delivery experience I had was terrible…

Delivery experience I had was terrible a few times used the wrong address but staff is nice and helpful but I purchase Obagi products and when they have a sale the product + vat is equally expensive so you may as well pay full price ! So not using this again sadly !

20 janvier 2022
Avis spontané
Noté 4 sur 5 étoiles

Good experience

I bought facial moisturisers, I was having problem with delivery, but it was good experience.

14 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

I wanted to purchase Tretinoin for…

I wanted to purchase Tretinoin for stubborn blocked pores on my chin and to combat signs of scarring and fine lines. I ordered the product easily from the website and then received a telephone call before the prescription was dispatched. I wasn’t looking forward to the phone call but I should not have worried at all. The Irish lady I spoke with put me at total ease, was reassuring about the product and was keen to share advice and answer questions. The product arrived promptly and I have started using. Very pleased so far. Lovely company to deal with - would highly recommend.

1 août 2021
Avis spontané
Logo de Skinstation.co.uk

Réponse de Skinstation.co.uk

Dear Carol,

Thank you so much for the wonderful feedback!
If you need any further help with your treatment, please do not fret to contact our medical team via phone or email.

Kind regards,
Jessica Lewis

Skinstation Manager

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