SkyParkSecure.com Avis 12 608

I booked parking for Stanstead Airport. I was going away for a week so put in the dates I needed the parking for and added the times. Went through the booking and paid. The confirmation came back and changed the dates to exit on the same day, so basically a few hours parking. There was no way to amend booking so cancelled to rebook. I was then told it was non refundable. When I contacted them I was told that there computer system doesn't make mistakes and I wouldn't get my money refunded even though I wanted to rebook. I had to use another company and had to pay again. Steer clear of this bunch of scammers with poor customer service. Use holiday extras who were happy to help me.

Always use SkyPark! Best service! So easy, competitive pricing. Now offering extras. So good. So helpful. Thank you!

I booked & paid for parking for a week, checked my email and it said less than one day. Customer no service refused to help me to fix my booking. I’ve tried to fix it over the weekend but the site wouldn’t let me and they have zero support over the weekend to help and when I explained how emotionally charged the situation was as we have sens children they cut off the chat, as they were not comfortable. Incredible. I’ve paid for a weeks parking for less than one day which I explained to the agent, but zero empathy or understanding. So instead of parking next to the terminal as I had originally intended, my sens children will be waiting and worrying that the transfer won’t come as they fear the worst. The additional extortionate cost is secondary to this. This has put a huge strain on what should be excited times for our family.

Always use skyparksecure. Had to cancel on one occasion and the refund was sorted straight away.Not travelling for a few weeks but I had a query about disabled parking.They answered my query and I was happy with the outcome.Will review again once we're back from holiday.But I'm sure everything will be fine .

Where do I even begin? Skyparks is running what feels like a total scam. I booked airport parking through them for Luton at 3am, only to arrive and be met with a locked barrier and zero access to the car park. No staff. No signage. No help. Just stress and panic while we frantically drove and walked around, convinced we were losing our minds.

Time was ticking, and with our flight looming, we were forced to abandon the original booking and fork out an extra £130 to Purple Parking — who, I have to say, were incredible. They saved our trip, and their service was flawless in comparison to the disaster with Skyparks.

But it didn’t end there.

On returning, I contacted Skyparks, only to be told it wasn't their problem because they're “just brokers” — and they passed the blame to APL Parking. I double-checked my confirmation, and yes, it did say APL. But guess what? APL had no record of our booking.

After going back and forth between these companies like a game of hot potato, APL finally said they'd contact Skyparks. In the middle of this mess, I checked my bank statement and saw the payment had gone to “CSL Parking” — yet another name in this circus. I called them, only to be told they don’t even open until 4am, so even if we’d had a valid booking, no one would have been there to let us in.

No one is taking responsibility. Each company is shrugging their shoulders, blaming the others, and hiding behind red tape. I’ve had no apology, no explanation, and no refund.

After 1.5wks I am pleased to say, someone has taken accountability and my dispute has been resolved with a full refund.

4.1

I had an extremely disappointing experience with SkyParkSecure.com. Not only did I not receive any booking confirmation (which is critical for verifying or amending details), but when I raised this issue, the company flatly refused to take responsibility or issue a refund. This goes directly against their own stated Terms and Conditions, which clearly state a confirmation should be sent.

Had they simply fulfilled that basic obligation, this entire situation could have been avoided. Their lack of accountability and poor customer service has left me with no choice but to escalate the matter. I have already contacted Trading Standards and will also be speaking to local media.

Their handling of this issue has been completely unacceptable. From my perspective, the matter is far from resolved – and I strongly urge others to think twice before booking anything through this company.

Great company, have used them many times and recommended them to many friends.
Customer service is excellent- very quick to respond and very helpful

Brilliant car park and security

Have used this service to book a number of times at Gatwick. Drop off has always been immediate. Usually a 5 minutes wait for pickup, nearer 10 minutes on a couple of occasions. Overall happy with the service and value.

AVOID! Horrible management and customer service. Actually non existent. They do not have a phone line to call. I have tried to amend my booking, that is not allowed. I had to cancel and book again. Making sure I will book with someone else.

Received map and confirmation, but they don't actually own any car parks. Turned up where requested, barrier wouldn't let us in (Liverpool airport).
Had to very quickly find some parking with Skypark Liverpool which has REAL car parking and a very similar name to SkyPark Secure!
Had to pay twice as SkyPark Secure refuse to give a refund! AVOID

Not very good .paid for fast track and was closed ….email address keeps bouncing back .
Greet and meet is like normal parking only they take your car away to “who knows where “
Will never use them again .

Always use skyparksecure, great service always and great service from Maple parking- flight was 1.5 hours late and an hour to get luggage, but car was there ready and waiting!

I accidently put the wrong end time by a few hours. I tried to modify it but it and it said there was space and I was able to for my car park but wouldn't let me continue it wanted me to pay an extra £25 for a different car park. I used the chat and spoke to a woman called Rachel who was the most useless person I have ever spoke to in my life who just said cancel it (with no refund) and do it again or add it 4 hour car park on top?? absolutely shocking! never use them again!

Used SkyPark's Meet and Greet service at EMA. Complete waste of money - paid £56 for two days parking. On arrival, we parked the car ourselves, in the short stay car park. Had to wait for the guy to collect the key, despite having called to say we were close. Then had to pay £12 for 'barrier charges' on top of what we had already paid.

My daughter booked back in October approx £75 to park at Manchester, she arrived today to find the carpark fenced off

NO warning NOTHING

She had to pay twice that to use another company's Parking facility

BUYER BEWARE - There seems to be some MASSIVE PROBLEM

Booked airport parking not had confirmation come through don't know what to do when ariving at airport. Cant ring anyone, sent 3 emails now still nobody come back to me in 3 days. Going have to book parking through another company looks like lost my money? Obviously a scam. Will never use skyparks again.

Hi SkyPark Secure - can you please respond to my emails regarding my refund, I've not heard from you since the 16th April, where have you gone?

AVOID I wish I had read the reviews before using them. I booked parking for Gatwick, changed it per their online guidance (due to illness) and received confirmation of the adjusted date. Upon arriving to the airport the vendor said they had no update of the change in booking but would honor and sort it out. Now I’m being asked to pay double to the third party to release my car and skypark are non responsive! I’m getting on a flight in three hours and am receiving multiple follow ups from the vendor harassing me for payment and skypark have disappeared from the conversation.

Customer service very quick and efficient when needing to amend/cancel.