SkyParkSecure.com Avis 12 607

1 star is far too many I’m afraid!
The airport car park had no information on us, skypark have taken full payment from us and will only respond to us with automatically generated email. The car park at the airport have very kindly (3am in the morning!) eventually let us in as a turn up on the spot, but we had to agree to phone them with our valid booking reference. This has all been communicated with Skypark secure as well as providing them all the details they requested. (Including screenshots from our browsing history and our online application, There has been no offer of a refund or any decent attempt to sort. But of course a refund will not help us now as our car is parked) This is now the third time on our holiday we are having to spend time trying to communicate with skypark, and face either a whopping bill to release our car or them not releasing it all.
Don’t use this company, they have scammed us, and now will not communicate. Next step is to alert our credit card company to a fraudulent transaction made by Skypavrt secure/ CAVU. And to report them to trading standards.

Turned up at the airport and thy had cancelled my booking. Book direct, these lot are useles. Had to pay cash when I turned up. It was cheaper 😁

I had a very unpleasant experience when using SkyPark Secure. The staff were very rude both on the phone and in person. When I returned from my holiday and called to say I was ready to collect my car I was told they had no record of my booking, despite having my car. When I did get to pick up my car it was dirty inside and out, the drivers footwell was covered in thick mud.
My car had also been driven over 60 miles and the speed limiter was set to 94MPH. I was very unimpressed and I will not be using them again

SCAM!! Incorrect drop off details, £6 charge. On collection date I was told the cars locked up so they could place me in a hotel but I would have to leave a deposit at the hotel, I was charged the full rate. One week after trying to claim the money back absolutely fobbed off, with the added costs and hotel it's cost me three times the parking cost. No customer service, honestly it's ruined my time away and I wish I'd done a little more research when booking. Skypark secure haven't supported, just fobbed me off with "were just a comparison site" they need to address the fraudulent companies that operate like cowboys. Would never use the service again the worst company I've ever had dealings with.

So you're saying I could have been refunded if I'd contacted you 24 hours before my booking was due to start. Your email says 72 hours however it took 77 hours for you to resend the email therefore even if I had contacted you 24 hours before or even 72 hours before then you STILL would have been too late and I would have had to rebook my airport parking anyway, therefore I am entitled to my refund. I am happy to write about the scam you are trying to pull on every review site every day until I do. It seems like I am not the first person this has happened to either, lots of reviews on trust pilot saying you scammed them as well. And now you have blocked my messages on Facebook without resolving the problem? Laughable. Joke of a company. Carpark you say I had booked with conveniently don't have a phone number to confirm when the booking was sent? I find that very interesting too...

Avoid!!!!! Paid £86.99 no booking confirmation . Called the number and was told has to pay another £30 because my payments on hold. It left my account 2 weeks ago!

Easy site to navigate. Fair priced. Easy to.find car park. Well.signposted. wonderful friendly and helpful service on departure. Safe parking space provided. Excellent service on arrival back. Efficient and super friendly. Will use again and definitely recommend.

No phone number, no online chat, online form does not work, official email terminated - This email address is in the process of being deactivated from 13.30 - 1st April 2025.
Please resubmit your enquiry using the link: Contact Us
If you are emailing to cancel your booking you may be able to cancel your booking here:

skyparksecure_dot_com/account/login

If you have cancelled online, please allow 3-10 working days for the refund to reach your account, dependent upon your card issuer.

Please note, if your booking reference begins SPS-1 you will not be able to cancel your booking online. We will respond to your request as soon as we reach your email. (Please use the contact form in the link above)

Our customer service team work Monday - Friday 9am - 5pm. We aim to respond to all new enquiries within 72 working hours.

We will respond to all emails as soon as they are reached in our inbox. Please try to avoid emailing in again, unless you need to provide further information, as this may delay our response.

If you are travelling within 72 hours please use the live chat service available through the website during our operational hours.

Thank you!

I've used skyparksecure a number of times previously and had no problems. I used them in April of this year and we had to wait a long time for car pick up @Gatwick through Ilovemeetandgreet so I raised a complaint via Skyparksecure (who I booked with) and they communicated with Ilovemeetandgreet and we agreed a discount. Skyparksecure communications were great during this complaint process and I thought it had been resolved satisfactorily.
Thats when it started to go wrong. I checked my credit card after 3 or 4 weeks and realised I'd not received the agreed refund back onto my card.
Since then I've raised multiple forms lastly as a complaint with skyparksecure (there is no other way to contact them) and all I have received back is a generic "We are looking into your query and will respond asap" which was approx 1 week ago.
Its a shame as the initial complaint was dealt with very well but the customer service on the follow up to get my agreed discount back has been awful.

Needed to change car registration. Email sent and all sorted with no issues.

Avoid the whole thing is absolute joke!!!
Ripe off!!
Email received had wrong phone on it so had to find the place itself paid for meet and greet and didn’t get it!!
Paid £79 for 4 days then had to pay an extra £6 to get on and £6 to get off the airport! The whole thing was a total shambles used this company more than once but after this won’t use again I would recommend that people check everything before using them could of paid less for a taxi there and back !!
Customer service ain’t interested at all..
The stress it caused spoiled my holiday ..

I stupidly deleted my booking in details and account login details. Old age is terrible. But the Customer Service team saved the day. They were able to find all of my details. They were extremely friendly and polite. I cannot praise them enough.

"Terrible experience with SkyParkSecure. Booked their meet and greet parking service for Manchester Airport, but it was a complete disaster. No contact number was provided, despite sending numerous emails for more information.When we arrived at the airport, we had no way of reaching them. No information was given about where to park or what to expect. To add insult to injury, my email requesting assistance went unanswered.

Ended up paying for parking again at the airport, which was a huge inconvenience and added unnecessary cost. Would not recommend this service to anyone. Lack of communication and organization is a recipe for disaster. Avoid at all costs!

I needed confirmation of a previous booking and the help I got to receive this was excellent.

I made la request to have another confirmation email sent to me. It was a little difficult to find the right email address but once we did the response was within 36 hours and gave me exactly what I had asked for

I have been using this company for years but recently they have changed. I booked a car park but since then my flight times have changed. The dates are still the same but the times are different. They won’t let me amend it and stated I would need to cancel and rebook. This will cost me an extra £36.

We booked skyparksecure at London Gatwick and I can say this has been the worst mistake I have made. They do not pick up your call when you call them. After calling countless time for over half an hour, they messaged me asking about my details and where I was. After texting them back and going to the location I was told to be when dropping off my car, I found out there were 3 more couples waiting to be picked up by them and one of them had been waiting for over an hour to be picked up. After being picked up by an hour they scrambled to find my car keys as well which took them another 10 minutes. I would never use them and rather will pay that extra 20-30 pounds than go through that hassle with them!

DO NOT BOOK ON THIS SITE FOR ANY AIRPORT. I BOOKED FOR LIVERPOOL JOHN LENNIN AIRPORT PARKING. AFTER COHNTLESS ATTEMOTS TO CONTACT THIS COMPANY, I RECEIVED NO RESPONSE WHICH LEFT ME NO CHOICE BUT TO BOOK PARKING DIRECTLY WITH THE AIRPORT. STAY CLEAR. SPEND ANOTHER £20 - £30 AND PARK YOUR CAR SEVURELY WITH PEACE OF MIND.

We booked almost a month ago adding our cars make and model
Upon arrival yesterday we were informed by the guy on the gate we couldn’t park there as our model was too big!
Why on earth does your website accept booking and payments for cars they know too well are too big?
We then had to at the last minute race around trying to find a car park willing to take us at very last minute or lose our holiday. Very stressful and thankfully eventually Hunters car park did help us!
The thing that has made me so angry though we have requested our money back to be informed that because we did not read the small print stating you do not allow large cars we have lost our money!!!
How can you get away with this, what have you provided that allows you to keep it. I will be seeking legal help upon my return
Please do not book with this company they are so very unhelpful

I gave a 1* review on their site and they changed it to a 5* and published it.

I will never use this company again.

I am a lone female traveller and the experience with this company made me feel very unsafe.

When I landed, I called as per the procedure, and was told that my car wouldn’t start. They told me that they had also tried to start the car the previous day and it had not worked.
They did not make any attempts to contact me to tell me this was the case at all.
They said that they would try to jump start my car.

While I was waiting for my case I received a message from an unknown number saying nothing but an address.
Once I had my case I called them to let them know I had my case, again, as per the procedure. A male answered the phone told me that I needed to get to the address that was texted to me and then proceeded to hang the phone up, no further information given to me.

I called him back shell shocked that he had just hung up on me, I asked him for his name to which he gave something that sounded like Mars or Maz and then promptly proceeded to hang up on me once again.

I called back a third time asking what I was supposed to do as they had broken my car that was functioning absolutely fine when I dropped it off and had no way of getting to this random address that they had sent me. I was told that I had to get a taxi to the random address they had texted me, they would not pay for my fare and they would not provide any sort of transportation to get to my car either.
I am a lone female and nervous traveller as it is, which is why I paid the extra to have this door to door service.
Again he hung up on me.

Around 10 minutes later a male claiming to be the manager giving the name of: “Ali Work” called me and stated that there was nothing I could do, I needed to get a taxi to this random place on my own if I wanted to get my car back. They would not pay for a taxi and they would not provide transport.
I felt incredibly unsafe being directed to attend a random postcode that a random number had texted me all on my own.

Another 10 minutes later I recieved another call from another random number saying that they had miraculously got my car working and that my car would be with me in 10 minutes at the drop off place.
I made my way to the drop off place where I waited for 30 minutes and my car finally arrived. There was no apology for the way I was treated.

I dread to think what would’ve happened if I would’ve just done what the random number had told me and got a taxi to the random postcode and didn’t question the many people I spoke with on the phone.

I have no idea if my car really wouldn’t start on this day or if this was a fabricated story.
It is now a week later and I have used my car most days since and it has worked absolutely fine. There has never been an occasion where my car has not started ever since I bought the car from new.

I will never use this company again and urge another customers, especially lone females not to use this company.