My SleepSoul mattress is really nice and comfortable, I Sleep better on it than I have done for ages. The whole process of buying the mattress was quick and easy. Delivery was as expected and it's mar... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The retailer was knowledgeable about the product Mattress was in stock and delivery arranged withing a few days Old mattress was taken away. Mew Mattress is very comfortable although we have only h... Voir plus
L'entreprise a répondu
My first nights sleep , oh yessss. When I eventually managed to carry this box up my very steep stairs. It was pretty straight forward but bloody heavy , I couldn’t believe how once I allowed air to g... Voir plus
L'entreprise a répondu
Excellent mattress exactly as recommended by Which. We are side sleepers and are now sleeping so well with less wakeful moments. Easy to unpack. Brilliant price for a quality product. Quick and effici... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matelas
- aussi dans
- Fabricant de meubles
- Fournisseur de produits promotionnels
- Magasin de lits
- Magasin de meubles de chambre à coucher
À propos de SleepSoul Mattresses
Écrit par l'entreprise
The World's a better place after a good nights sleep.
Our SleepSoul hybrid mattresses are designed to help you drift into a deep, restful sleep. Packed with high-quality materials and the latest features, the SleepSoul range keeps you comfortable and supported on any bed frame.
Choose from our unique designs to experience the perfect night's sleep - all night, every night,
Our SleepSoul Hybrid mattresses have been developed by Birlea Furniture, a family-run business with over 20 years' experience.
We go the extra mile to ensure our products surpass the expectations of our customers. All SleepSoul mattresses come with a 10-year manufacturers' warranty and are vacuum-packed and boxed for your convenience.
Find Your Perfect Mattress Today Why Choose SleepSoulWhere To Buy
Which? Best Buy Winner
Écrit par l'entreprise
- Our Space double mattress is a Which? Best Buy
- What are Which? Best Buys? Which? Best Buys logos are only awarded to the very best of products in any given category. Which? tests a number of mattresses in their specialist test lab every year to simulate performance approximately over 10-years of use. They buy each mattress themselves to remain impartial, and then they conduct a series of laboratory tests to assess various factors including performance and durability.
- 10 year guarantee
- All our SleepSoul mattresses come with a 10-year warranty as standard, so you’re guaranteed to get a decade of great sleep. This warranty is valid from the date that you receive your SleepSoul and is valid for the first 10 years of use.
Awarded a Which? Best Buy
Our SleepSoul Space mattress is a Which? Best Buy
What are Which? Best Buys?
Which? Best Buys logos are only awarded to the very best of products in any given category. Which? tests a number of mattresses in their specialist test lab every year to simulate performance approximately over 10-years of use. They buy each mattress themselves to remain impartial, and then they conduct a series of laboratory tests to assess various factors including performance and durability.
Coordonnées de contact
Unit 6a-1, Birlea Way, DE74 2HL, Derbyshire, Royaume-Uni
- 01332 812870
- info@birlea.com
- www.sleepsoul.co.uk
Which? Best Buy Winners
4,7
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic service
From ordering, confirmation, updates on delivery to deliver driver all fantastic service.
Instruction on removal of mattress out of box and the handy little tool to open wrapping.
Mattress very firm and comfortable.
3 septembre 2026
Réponse de SleepSoul Mattresses
Thank you for your fantastic 5-star review! We're so pleased to hear that you experienced such great service from ordering right through to delivery. It's wonderful to know that the instructions and handy tool for opening the packaging were helpful. We're especially glad you're finding your mattress very firm and comfortable!
Kind Regards
Customer Services
Réponse de SleepSoul Mattresses
Thank you for your wonderful 5-star review! We are absolutely thrilled to hear that you find your mattress so comfortable. We strive to provide the best sleep experience, and your feedback truly makes our day.
Kind Regards
Customer Services
Which Best Buy and Good Value
Which Best Buy and Good Value - The matress we bought was to provide a cooler nights sleep after a series of heatwaves this year and it works so less waking up hot and bothered at 4 in the morning!
22 août 2026
Réponse de SleepSoul Mattresses
Thank you for your fantastic 5-star review!
We're so pleased to hear that your new mattress is providing you with a cooler night's sleep, especially after the recent heatwaves. It's wonderful to know that you're no longer waking up feeling hot and bothered. We're delighted that our mattress is delivering on its promise and helping you achieve more restful nights.
Kind Regards
Customer Services
It looks a really well made mattress…
It looks a really well made mattress and so far is very comfortable 👍
29 août 2026
Réponse de SleepSoul Mattresses
Thank you for your wonderful feedback! We're so pleased to hear that you're finding your new mattress well-made and very comfortable. We hope you continue to enjoy many restful nights!
Kind Regards
Customer Services
Réponse de SleepSoul Mattresses
Thank you for your wonderful review! We're so happy to hear that you found our customer service to be good, the ordering process easy, and the delivery speedy. We truly appreciate your feedback!
Kind Regards
Customer Services
Réponse de SleepSoul Mattresses
Thank you for sharing your review
Kind Regards
Customer Services
Réponse de SleepSoul Mattresses
Thank you for your wonderful 5-star review! We're so pleased to hear you're happy with your mattress, found it to be a good value, and that our delivery and customer service met your expectations. We hope you enjoy many comfortable nights of sleep!
Fast delivery
Fast delivery, excellent quality, very very comfortable at an unbeatable price.
Would recommend without a second thought.
28 août 2026
Réponse de SleepSoul Mattresses
Thank you for your fantastic 5-star review! We're absolutely delighted to hear that you experienced fast delivery and are enjoying the excellent quality and comfort of your purchase at such an unbeatable price. We truly appreciate your strong recommendation!
Delivered on time and put in room of…
Delivered on time and put in room of choice. The mattress outer wrapping was remove and the shrink wrapped was popped. The mattress expanded to its physical size. The mattress 3000 was comfortable and had a good nights sleep. We were very pleased with the quality and price. With the 100 nights return if not happy extremely satisfied at the moment.
31 août 2026
Réponse de SleepSoul Mattresses
Thank you for taking the time to share your positive experience. We're delighted to hear that your mattress was delivered on time and placed in your room of choice, and that you found the setup process smooth. It's wonderful to know that you're enjoying the comfort of your mattress and getting a good night's sleep. We're also pleased that you're happy with both the quality and price, and we appreciate your satisfaction with our return policy.
Bought the 1200 pocket sprung memory…
Bought the 1200 pocket sprung memory foam mattress, excellent value for money been on my bed for 2 weeks now and I really struggle to put sheets on it due to the weight of it , it's extremely heavy I'm a 47 year old and would say I'm relatively a strong person but my god I really struggle to lift it to put on fitted sheets. The only way for me to do it is to use the side handle lift with the one hand then pick my leg up onto bedframe then rest the mattress on my knee to use my other hand to hook on the sheet.
I probably wouldn't recommend this particular mattress to an elderly person due to the weight .
2 septembre 2026
Avis spontané
Réponse de SleepSoul Mattresses
We appreciate you sharing your experience with the 1200 pocket sprung memory foam mattress. We understand your concern regarding the weight of the mattress and the difficulty it presents when changing sheets, especially for individuals who might find lifting challenging. Your feedback about the weight and its potential impact on elderly individuals is valuable, and we will certainly consider it as we continue to improve our products. We are always looking for ways to enhance the user experience.
Not yet tried the mattress but bought…
Not yet tried the mattress but bought through Mattressonlne. Could not faulty them. Following day delivery and collection of our old mattress. The box was easy to open and the mattress was easy lay out. Excellent service.
1 septembre 2026
Avis spontané
Réponse de SleepSoul Mattresses
Thank you for your fantastic 5-star review!
We're so pleased to hear that your experience with Mattressonline was faultless, and that you received next-day delivery and collection of your old mattress. It's also great to know that the box was easy to open and the mattress was easy to lay out. We hope you enjoy your new mattress!
Easy ordering
Easy ordering, good price, effective delivery. Just need time now to see if the mattresses are as good as they look!
30 août 2026
Réponse de SleepSoul Mattresses
Thank you for your positive review! We're delighted to hear that your ordering experience was easy, the price was good, and the delivery was effective. We hope you'll be just as pleased with your mattresses once you've had a chance to enjoy them!
Réponse de SleepSoul Mattresses
Thank you for your 5-star review! We’re pleased to hear your delivery arrived on time and that you received such a professional service. We really appreciate your kind feedback and hope you continue to enjoy your purchase!
Excellent comfort
I ordered the mattress on a wednesday evening, and it arrived promptly the next morning. The comfort and quality is superb, and well worth the price. My only gripe is that i paid for room of choice delivery. But the delivery guys declined to do this, so i paid an extra £19 only to have to take it upstairs myself.
27 août 2026
Réponse de SleepSoul Mattresses
Absolutely — I’d word it like this:
Thank you for your 4-star review! It’s great to hear your mattress arrived so promptly and that you’re impressed with the comfort and quality.
We’re sorry to hear about the issue with the room-of-choice delivery. This service is offered directly by the retailer and is not a service provided by SleepSoul. If you’re able to provide us with some further information regarding your delivery, we’d be happy to look into this further and see what happened.
We really appreciate your positive feedback about the mattress and hope you continue to enjoy many comfortable nights ahead!
Whole process really easy
Whole process really easy, delivery was efficient and on time. They took away old mattress. New mattress is very comfortable, really impressed especially for the price
29 août 2026
Réponse de SleepSoul Mattresses
Thank you for your fantastic 5-star review!
We’re so pleased you’re enjoying the comfort and quality of your new mattress, especially the value for money. We really appreciate your feedback and hope you enjoy many more comfortable nights ahead!
Réponse de SleepSoul Mattresses
Thank you for your lovely review! We’re delighted to hear you received great service and would highly recommend us. We really appreciate your kind words and hope you continue to enjoy your purchase!
I have had the best sleep ever since…
I have had the best sleep ever since purchasing my mattress. Really amazed that a mattress in a box was ever going to feel really good
11 juillet 2026
Avis spontané
Réponse de SleepSoul Mattresses
Thank you for your fantastic review! We’re delighted to hear you’ve been enjoying the best sleep since purchasing your SleepSoul mattress. It’s wonderful to hear that the “mattress in a box” concept exceeded your expectations and that you’re so pleased with the comfort.
We hope you continue to enjoy many more comfortable and restful nights ahead!
sooo comfortable absolutely a best buy…
sooo comfortable absolutely a best buy fits perfectly on my bed frame, quite high but what can I say no more back ache wonderful
26 août 2026
Réponse de SleepSoul Mattresses
Thank you for your wonderful review! We’re delighted to hear you’re finding your mattress so comfortable and that it fits perfectly on your bed frame. It’s fantastic to know you’ve noticed such a positive difference with your back and are enjoying a better night’s sleep.
We appreciate your comment about the height too — our deeper mattresses are designed to provide great comfort and support, although we understand they can be quite high! We’re thrilled you’re so pleased with your purchase and hope you continue to enjoy many restful nights ahead!
Great comfort
When I ordered the mattress it wasn’t in stock but only took two weeks to be available. Great mattress and very comfortable, would definitely recommend.
26 août 2026
Réponse de SleepSoul Mattresses
Thank you for your lovely review! We’re delighted to hear that, despite the mattress initially being out of stock, you only had to wait two weeks for it to become available. It’s fantastic to know you’re finding the mattress comfortable and that you would recommend it.
We really appreciate your patience and support, and we hope you continue to enjoy many restful nights ahead!
Réponse de SleepSoul Mattresses
Thanks for your review! It’s great to hear you found the mattress easy to unpack and place on your bed, and that you’re enjoying the comfort and support it provides. We hope you continue to have plenty of restful nights ahead!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.