I was anxious to get the employee enrolment and contribution right and feared I will be in a chat bot environment. But I could call them, and Anna very patiently, friendly and competently walked me th... Voir plus
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Lisez les avis des autres
I spoken to Lisa who was very helpful and very patient with me and has offered her services if I need further support. More often than not, you get someone new who doesn't know the situation which can... Voir plus
L'entreprise a répondu
Mine was a simple enquiry so I cannot speak with experience about all matters. However, as there was a long call queue Smart Pensions rang me back. Orly was professional, polite, proficient and very... Voir plus
L'entreprise a répondu
Seyi was extremely helpful in resolving my re-enrolment issue today. Shetook the time to understand the problem properly, explained the steps clearly, and handled everything efficiently and patiently.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Smart Pension
Écrit par l'entreprise
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Coordonnées de contact
136 George Street, W1H 5LD, London, Royaume-Uni
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Excellent
4 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Telephone Support
Great support, experienced and friendly. Making hard tasks so much easier. x
22 avril 2026
Glad to find out that you speak with real and very competent humans
I was anxious to get the employee enrolment and contribution right and feared I will be in a chat bot environment. But I could call them, and Anna very patiently, friendly and competently walked me through all the steps. Great service - thank you Anna!
22 avril 2026
Thank you to Laura who helped out today…
Thank you to Laura who helped out today very bubbly and polite sorted out everything Laura was so professional in her job thank you again Laura.
22 avril 2026
Avis spontané
Joanne was a great help today
Joanne was a great help today. Quick and efficient at helping me resolve a filing issue. Thanks for your help!
21 avril 2026
Réponse : Smart Pension
Hi Customer,
We’re delighted that Joanne was able to resolve the filing issue. Thank you for leaving such a lovely review. We’ll pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Employee Contributions not showing on their profiles when they logged in.
Seyi was very very helpful and sorted out all my issues! She was very kind and professional and a pleasure to deal with. Thanks Seyi!
21 avril 2026
Réponse : Smart Pension
Hi Nathalie,
We’re delighted to hear that Seyi was able to help you with the issues and thank you for leaving such a lovely review. If you need any more support, please let us know.
Thanks,
Smart Pension
Joanne was superb
Joanne was superb! Ran through each upload with ease. Very proffessional!
21 avril 2026
Réponse : Smart Pension
Hi James,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Absolutely useless
Absolutely useless, love to take your money in, getting it out is a different matter. Stay well clear.
21 avril 2026
Avis spontané
Réponse : Smart Pension
Hi Clint,
Thank you so much for taking the time to leave a review. We appreciate your feedback, and we are sorry we didn't meet your expectations. We have not been able to locate your details to contact you privately or understand what your experience was. If you would like to engage with us more on this, so we can fully understand your journey and potentially resolve any outstanding issues, please can you complete a ‘contact us’ form and one of our team will be in touch - https://visit.smart.co/3qdw9I6.
Thanks,
Smart Pension
Réponse : Smart Pension
Hi Advisor,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Shannon was very helpful
Shannon was very helpful
with my problem she helped me
sort my issue and also answered
my question on what my next step would be she was precise with clear instructions she was also very polite thoughtful and patient with me
20 avril 2026
Réponse : Smart Pension
Hi Lynne,
We’re so happy that Shannon provided you with such a great experience. Thank you for taking the time to leave a review. We’ll pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Seyi was extremely helpful in resolving…
Seyi was extremely helpful in resolving my re-enrolment issue today. Shetook the time to understand the problem properly, explained the steps clearly, and handled everything efficiently and patiently. Her manner was friendly and reassuring, which made what could have been a frustrating process very straightforward. Excellent customer service throughout. Thank you, Seyi.
20 avril 2026
Réponse : Smart Pension
Hi Jacqui,
We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Superb customer service
My call was answered very quickly and Rebecca sorted my query out within minutes!
20 avril 2026
Réponse : Smart Pension
Hi Natalie,
We’re delighted to hear that Rebecca was able to sort out your query. Thank you for leaving such a lovely review. If you need any more support, please let us know.
Thanks,
Smart Pension
Helpful at smart
Thank you for all your help this morning.
Seri was friendly and very helpful.
20 avril 2026
Réponse : Smart Pension
Hi Mandie,
Thank you so much for your feedback about your experience with Seyi – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Very helpful and knowledgeable
20 avril 2026
Réponse : Smart Pension
Hi Customer,
Thank you for your review. We’re so happy to hear that your experience with us was so positive. If you need any more help in the future, please let us know.
Thanks,
Smart Pension
Réponse : Smart Pension
Hi,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on
to them and share it with the rest of the team.
Thanks,
Smart Pension
Shannon answered my query quickly and dealt with my query efficiently
Shannon answered my query quickly and was very clear explaining what had happend and what she was going to do to sort my query out
17 avril 2026
Réponse : Smart Pension
Hi,
We’re so happy that Shannon provided you with such a great experience. Thank you for taking the time to
leave a review – we’ll pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
A wonderful experience!
A wonderful, warm, positive experience - I came away feeling listened to, especially as I had answers, I had a better understanding of my situation thanks to the expert advice I received from Laura, and the call ended with me feeling very positive about everything! Thank you Laura for that!
I spoke to Joey initially, very friendly, knowledgeable and helpful, who then connected me to Laura in another team to help me with my enquiry.
I was met with warmth, friendliness and despite my lack of knowledge, I was encouraged to ask questions, where I benefitted from the experience and expertise, and I have come away feeling really positive and I am so grateful for the friendly efficient and wise words, resulting in a path forward for me. Thank you Laura for making this such a positive experience! I was not expecting such stellar, sparkling help! Bless you!
17 avril 2026
Avis spontané
Réponse : Smart Pension
Hi there,
We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time
to leave a review – we really appreciate it. Your feedback is very important to us.
Thanks,
Smart Pension
Réponse : Smart Pension
Hi Sally
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to
our team and share the great news.
Thanks,
Shannon Support Adviser
Shannon your support adviser, she was very helpful and professional .
17 avril 2026
Réponse : Smart Pension
Hi Jayne,
We’re delighted to hear that Shannon was able to help you with the issue, and thank you for leaving such a
lovely review. We’ll pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Payroll Manager
Hi,
I had a great experience with Lisa, who helped me through the call to upload my PAPDIS file. Appreciate her time.
17 avril 2026
Réponse : Smart Pension
Hi Ayesha,
Thank you so much for your feedback about your experience with Lisa. If you need any more help in the
future, please let us know. Thanks,
Smart Pension
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