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Noté 1 sur 5 étoiles

Very disappointed. Ordered 2 SoBe cheeseburgers £11 each. What has been delivered was size of the regular burger in McDonald's. I'm not even going to mention the taste of these "things". I'm glad I pa... Voir plus

Noté 1 sur 5 étoiles

Really poor food - £100 for two burgers plus fries would have expected better quality. Double bacon burger with black garlic ended up being McDonalds style burger with no bacon, half a cheese slice an... Voir plus

Noté 1 sur 5 étoiles

Do not order from hear my partner just had it and she was sick straight after she has eaten it so just be careful the food come cold don’t look anything like the pictures !

Noté 2 sur 5 étoiles

Half of our order is missing, we checked with the driver who did not have another bag from the restaurant and said he only was given one. I could understand one item being left but this is a lot. I... Voir plus

1,5

Mauvais

TrustScore 1.5 sur 5

89 avis

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1,5

Tous les avis

(89)

75 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

it was very dry and tasteless i don't…

it was very dry and tasteless i don't recommend anyone to order everything i ordered i threw away the worst burger i've ever tried and it was also very oily i don't recommend you to order it if you don't want to end up in the hospital

15 février 2026
Avis spontané
Noté 1 sur 5 étoiles

I went there on the date of Saturday…

I went there on the date of Saturday 17th of January in the evening went witj my cuzin to the branch in Ealing there were 2 staff members working on shift and took forever to make the food I was in the shop for more then an hour after paying and still no food came I got angry and demanded a refund which then put me in a spot where I had no money left in my account and was made to wait for a refund after 3 days also within the tension of me getting angry I saw the staff drop the food on the floor and then picked it up made it look like it didnt drop and handed it to a customer I made the customer aware too

17 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Not SoBe - Ghost kitchens with zero customer service

Ordered food today from SoBe Hampton, however after nearly 1 hour the food had not turned up. App showed "delivered" but it was not. Delivery driver stated it had to be taken back to the restaurant and to ring them.
Called the restaurant and the person I spoke to on the phone was a complete numpty. Made zero sense and kept telling me to contact SoBe. Turns out they use Village Grill to fulfill their orders in the area (dont disclose that anywhere) No offer of help, support or more importantly Food. £40 out of pocket trying to get the money back from the ordering platform whilst making some toast.

Don't usually try new food places as they are usually a complete let down. Well done SoBe for cementing that theory.

10 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Not worth it, bad quality


West byfleet Sobe
Ive ordered from this place several times. In the beginnning when they first opened - the food was ok. I ordered a chicken burger for my mother once & for the rest of the family we ate regular smash burgers. My mother had severe food poisoning that same evening (vomiting all night and the following day) - By mistake i ordered again earlier in Dec 2025 (with my father) - the quality was terrible, im not sure where they source their chicken but it is either very low quality or frozen for years it was inedible & i wouldnt even feed it to my dog. My parents are in their 70's.... My younger brother also ordered a smash burger more recently, he explained to me that it was burnt to a crisp and tasted like charcoal.... very disappointing on all 3 occasions. Order with caution from this establishment.... i called to complain about the quality of the most recent order, the staff offered to prepare another burger to replace the order we were unhappy about, i did not accept this nor did i want a refund - i would never order from this place again.Quality is terrible and we were served food poisoning on two occasions. Be careful- especially if you are ordering for older folks.... disappointing and dangerous. Tbh

19 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Meat was off

We had two burgers of them . Buy one get one free offer. The meat was off and disgusting. We could not get a refund from Uber eats. I wonder how Uk legislations allow such things.

2 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Missing food

Spent nearly £70 on 4 meals, one had the chicken tenders missing and no dips with any of the meals.
When i contacted deliveroo customer service they said there was insufficient evidence!! When you spend so much on a takeaway at least get the order right.
(HILLFIELDS BRISTOL STORE)
shame as we enjoyed the meal but wont be ordering again.

1 janvier 2026
Avis spontané
Noté 2 sur 5 étoiles

Mealsy portions, overpriced rubbish!

Delivery with Deliveroo was late and the food was cold. The portion size was measly, so small like a kids portion. Shocking how you can charge what you do for the sorry looking burgers you send out. Literally 2 chicken tenders in a burger bun, arrived cold and hardly any filling. Wings were so bad, cold and hardly any meat on them! Everything just dumped into a burger box. Dont order from here, save your money!

1 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Wrong order/ disgusting burgers

Wrong order, burgers were disgusting. Completely agree with other reviews, feel like i have been scammed. Usually check reviews but didn't as too far into the christmas spirit, instant regret. Needs closing down.

25 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

This place Scammed me

This place Scammed me, Do not order from here! They will turn away your delivery driver so that they can take advantage of poor delivery service customer support to earn free money. We need to stop supporting scam operations like these, I hope I get my money back so i don't have to pursue further action, do not give them yours. Never again

19 décembre 2025
Avis spontané
Noté 2 sur 5 étoiles

Vastly overpriced

OK burger, Very overpriced. Missing items after long wait for delivery, overall experience was mediocre

29 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Placed an order via just eat

Placed an order via just eat, food never turned up, they have no phone number or email address to contact them to try and get a refund! Says it all, complete scam, avoid at all costs!!!!!

28 novembre 2025
Avis spontané
Noté 2 sur 5 étoiles

The chips were really good but the…

The chips were really good but the veggie burger was literally like eating hand sanitizer, no veg and no choice to add veg, couldn’t even eat one bite of it and I’m not picky, disgusting !!

28 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Poor burgers and I found out afterwards…

Poor burgers and I found out afterwards that the meat is halal. This should be prominently advertised that the animal has been cruelly killed having it's throat cut whilst it is alive. I will never eat here again.

8 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Terrible food.

Cancelled order on Uber eats immediately after placing and they still took all of my money. I then Reordered with them and when it arrived it was a very poor meal. Burgers sloppy and not tasty and the chips were very greasy. Avoid this company.

2 juin 2025
Avis spontané

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