Somniorbeds Avis 

I ordered a bed frame through Debenhams but was disappointed with the material quality once it arrived. After opening the packaging to inspect it, I decided it wasn’t right for us and contacted Somnior Beds to ask about a return. Although their policy doesn’t usually allow returns for opened items, they kindly agreed to accept the return free of charge as a goodwill gesture. Communication was clear and professional throughout. I really appreciated the way they handled the situation and the level of customer service provided.

I’ve had a great experience with Somnoir Beds. The bed is of high quality and exactly as described. Their customer service has been excellent—prompt, helpful, and professional. I genuinely can’t fault their service and would highly recommend them.

Somnior Beds are an excellent company to deal with. The beds are so comfortable and great value for money, communication about my order was excellent from start to finish, delivery was great to room of my choice. I ordered three beds through Debenhams and one of the headboards got damaged in transit, and so was missing from the order, but a quick call to Somnior Beds and it was sorted out no problem, I would say Somnior Beds go the extra mile for their customers. I would highly recommend this company.

Great communication and professional customer service throughout. I ordered the wrong size mattress 🙄 it was easily exchanged and dealt with in a very timely manner. Much appreciated.

I had to return a bed frame from ordering it incorrectly and they were very helpful with the return process

brilliant customer service and very helpful

I ordered a mattress through Debenhams. Sadly the depth was too high for the bed frame which is already high so had to return it. The return process was straight forward and the team polite and helpful.

Great service and communications.
The products were well manufactured from top quality materials at the price point. Much better than the typical trade outlets.

Speedy refund response

I ordered from Debenhams, the bed and mattress arrived when they told us it would. Very good quality. Unfortunately we couldn’t get the bed up the narrow stairs. Excellent customer service as after a few emails Sominar arranged a free return. Definitely would use again.

A little difficult to actually speak to someone but once I got through staff were very helpful

Very helpful went out of their way to help and sort things out for me . Would definitely use this company again

5 star quality beds and fantastic customer service. Look absolutely stunning

Ordered through Debenhams with whom Somnior beds are a brand partner. Excellent quality mattress but unfortunately it wasn’t suitable for what we needed. Therefore I needed to request a return which was processed quickly and with good customer service. They arranged for a courier to come and collect the mattress who also gave excellent communication in terms of pick up arrangements.

It was a lovely firm mattress, unfortunately it did not fit my bed frame.

Brought a bed lovely colour and mattress but the mattress wasn’t what I wanted the customer service in returning was dealt with straight away

Just like the picture online.
Everything included.
No damage.
Very good value for money.
Looks stunning and very happy with purchase.
Delivery men, helpful and polite.
BUT...
It came in a clear bag, not boxed, yes helpful , but very stealable at the same time.
It came earlier then expected by a few days.
Over all 💯 percent happy 😊

Bought a Midnight Orthopaedic double mattress while on offer. Really pleased with communication and delivery. Would recommend

Great product, high quality and great price

Really happy with this company’s customer service. We bought a mattress with these guys and once we got it it turned out it was not for us as it was to firm for us. we contacted them and explained the issues and they were nothing but understanding and helpful , and they went above and beyond to sort the issue and arranging to have the mattress collected for a return and giving us a full refund. Top tier customer service from these guys would highly recommend, no issues with quality of their items it was just solely an issue with our preferences. Thank you for being so helpful guys.