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Lisez les avis des autres

Noté 5 sur 5 étoiles

Chair is well made, looks excellent and was well packaged. Brilliant customer service. Without asking I was sent a fabric sample to check the colour was right for me. Delivery was quick and I received... Voir plus

Noté 5 sur 5 étoiles

Once I managed to navigate and finally was able to contact customer service, the service I received from them was excellent. I had ordered a double divan bed base with 4 drawers, once it was unpacked... Voir plus

Noté 1 sur 5 étoiles

Somnior sells mattresses through the Debenhams website. I was excited to buy the 70% discounted 'Hybrid' mattress. A wrong sized arrived the first time and a replacement was delivered in 7 days. Th... Voir plus

Noté 5 sur 5 étoiles

I have had excellent customer service from this company. I ordered the wrong size mattresses which they then collected in 2 days and my new ones are arriving in a few days. They have been super respon... Voir plus

À propos de l'entreprise


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4,3

Excellent

TrustScore 4.5 sur 5

170 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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4,3

Tous les avis

(170)

57 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Customer Service

I ordered a double mattress, it was too small. Within a week a king size was delivered, the double collected and the refund process started. Thank you

25 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Easy helpful customer service

A corner of the bed was faulty, a swift easy exchange arranged and the bed is now perfect. My son loves it and just what we were looking for. Highly recommend

21 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

excellent mattress

I recently purchased the mattress and after using it I can confidently say it has made a significant difference in my sleep quality.

The mattress offers a perfect balance between firmness and softness. It provides excellent support for my back while still feeling plush enough for a cozy sleep.
Considering the comfort and quality, I believe it’s worth the price.
If you’re looking for a mattress that provides excellent comfort the mattress from Somnior is a fantastic choice. I highly recommend it for anyone looking to improve their sleep quality.

6 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Great service

Great service, needed to return and was made easy. Was very fast and polite. Thank you

11 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Bought a mattress

Bought a mattress, was comfy enough but was far to thick for the bunk bed I bought it for. Would have definitely kept if it wasn't to deep. Said they will sort a refund and collect the item.

7 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Best Experience All Round

We had ordered a bed from them through Debenhams and realised we'd like more storage, so opted for a different bed from them. 10/10 customer service, the team at Somnior were responsive, understanding and we got our refund for the original bed asap as well as the collection. I highly recommend them. The bed itself is just as pictured if not better too and was very reasonably priced compared to competitors.

22 janvier 2025
Avis spontané
Noté 4 sur 5 étoiles

Good company with good products

Good company with good products. When the item turned out not to be right for us, they arranged collection and refunded the amount. Good communication though I had to chase a few times via email for both returns and refund. Overall would use them again…

3 février 2025
Avis spontané
Noté 5 sur 5 étoiles

I have ordered again

I have ordered again, previously I ordered items for my daughter and she's happy with her bed/mattress just what she wanted. Any problems/issues customer service where lovely and same day reply. I will happily order again.

24 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Very kind and helpful customer service

Somnior have been very helpful with my situation after ordering a headboard that didn’t quite suit my standard. After trying it on I then wanted to return, which they explained was not part of the refund policy and wouldn’t usually be accepted. However after some understanding they kindly made the exception to book a collection date free of charge, and offered me a free refund. My headboard has now been collected, and I am still waiting on the refund which I’m sure they will follow through with, and I’m very grateful for their understanding and integrity on this matter. Thank you!

18 février 2025
Avis spontané
Noté 4 sur 5 étoiles

Mattress

My grandson ordered a mattress for me it was to small thay resolved the issue straight away and the delivery guys were very nice and helpful and on time

7 février 2025
Avis spontané
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Réponse de Somniorbeds

Many thanks for this review

Noté 5 sur 5 étoiles

Mattress size

I ordered the small double mattress but it did not fit my bed , therefore I emailed them as I had to order the double size mattress , very helpful and made the process easy for me , excellent customer service , booked the return immediately and had no hassle communicating with the team

8 février 2025
Avis spontané
Logo de Somniorbeds

Réponse de Somniorbeds

Many thanks for this review

Noté 5 sur 5 étoiles

Great communication …

Great communication from start to finish. Even though there was an issue of my making they resolved it without any fuss.
The delivery team were very polite and helpful. And most importantly a good product at a reasonable price.

10 février 2025
Avis spontané
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Réponse de Somniorbeds

Many thanks for this review

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