Chair is well made, looks excellent and was well packaged. Brilliant customer service. Without asking I was sent a fabric sample to check the colour was right for me. Delivery was quick and I received... Voir plus
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Once I managed to navigate and finally was able to contact customer service, the service I received from them was excellent. I had ordered a double divan bed base with 4 drawers, once it was unpacked... Voir plus
Somnior sells mattresses through the Debenhams website. I was excited to buy the 70% discounted 'Hybrid' mattress. A wrong sized arrived the first time and a replacement was delivered in 7 days. Th... Voir plus
I have had excellent customer service from this company. I ordered the wrong size mattresses which they then collected in 2 days and my new ones are arriving in a few days. They have been super respon... Voir plus
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I had a refund and they was brilliant
I had a refund and they was brilliant, excellent customer service and they did it quick
Customer Service
I ordered a double mattress, it was too small. Within a week a king size was delivered, the double collected and the refund process started. Thank you
Easy helpful customer service
A corner of the bed was faulty, a swift easy exchange arranged and the bed is now perfect. My son loves it and just what we were looking for. Highly recommend
excellent mattress
I recently purchased the mattress and after using it I can confidently say it has made a significant difference in my sleep quality.
The mattress offers a perfect balance between firmness and softness. It provides excellent support for my back while still feeling plush enough for a cozy sleep.
Considering the comfort and quality, I believe it’s worth the price.
If you’re looking for a mattress that provides excellent comfort the mattress from Somnior is a fantastic choice. I highly recommend it for anyone looking to improve their sleep quality.
Great service
Great service, needed to return and was made easy. Was very fast and polite. Thank you
Bought a mattress
Bought a mattress, was comfy enough but was far to thick for the bunk bed I bought it for. Would have definitely kept if it wasn't to deep. Said they will sort a refund and collect the item.
Best Experience All Round
We had ordered a bed from them through Debenhams and realised we'd like more storage, so opted for a different bed from them. 10/10 customer service, the team at Somnior were responsive, understanding and we got our refund for the original bed asap as well as the collection. I highly recommend them. The bed itself is just as pictured if not better too and was very reasonably priced compared to competitors.
Good company with good products
Good company with good products. When the item turned out not to be right for us, they arranged collection and refunded the amount. Good communication though I had to chase a few times via email for both returns and refund. Overall would use them again…
Great company and very nice product…
Great company and very nice product just wasn’t right me. Very easy communication to set up collection and nice collect a fast refund into my bank. Thanks.
Excellent mattress and excellent…
Excellent mattress and excellent service from the company
Unfortunately I had to return the…
Unfortunately I had to return the mattress, however Somnior made the process very easy and straightforward. Their e-mail responses were always speedy.
I have ordered again
I have ordered again, previously I ordered items for my daughter and she's happy with her bed/mattress just what she wanted. Any problems/issues customer service where lovely and same day reply. I will happily order again.
Unfortunately the mattress we ordered…
Unfortunately the mattress we ordered was too big and we had to return it. The team were amazing and agreed to return at no charge. The mattress was collected 3 days later.
Very kind and helpful customer service
Somnior have been very helpful with my situation after ordering a headboard that didn’t quite suit my standard. After trying it on I then wanted to return, which they explained was not part of the refund policy and wouldn’t usually be accepted. However after some understanding they kindly made the exception to book a collection date free of charge, and offered me a free refund. My headboard has now been collected, and I am still waiting on the refund which I’m sure they will follow through with, and I’m very grateful for their understanding and integrity on this matter. Thank you!
Mattress
My grandson ordered a mattress for me it was to small thay resolved the issue straight away and the delivery guys were very nice and helpful and on time

Réponse de Somniorbeds
Mattress size
I ordered the small double mattress but it did not fit my bed , therefore I emailed them as I had to order the double size mattress , very helpful and made the process easy for me , excellent customer service , booked the return immediately and had no hassle communicating with the team

Réponse de Somniorbeds
Great communication …
Great communication from start to finish. Even though there was an issue of my making they resolved it without any fuss.
The delivery team were very polite and helpful. And most importantly a good product at a reasonable price.

Réponse de Somniorbeds
Excellent customer service
Excellent customer service , lovely and helpful staff

Réponse de Somniorbeds
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