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Noté 5 sur 5 étoiles

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Noté 5 sur 5 étoiles

Once I managed to navigate and finally was able to contact customer service, the service I received from them was excellent. I had ordered a double divan bed base with 4 drawers, once it was unpacked... Voir plus

Noté 1 sur 5 étoiles

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Noté 5 sur 5 étoiles

I have had excellent customer service from this company. I ordered the wrong size mattresses which they then collected in 2 days and my new ones are arriving in a few days. They have been super respon... Voir plus

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4,3

Excellent

TrustScore 4.5 sur 5

170 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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N'a pas répondu aux avis négatifs

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4,3

Tous les avis

(170)

57 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Do not buy from this company

Do not buy from this company, they also trade on Amazon as The Bed Centre.
Their products are inferior and they will not honour any guarantee, their customer service is appalling to say the least!

6 février 2024
Avis spontané
Noté 1 sur 5 étoiles

Avoid at all costs

I haven’t even got my bed yet and I have had a bad experience already. Kinda scared of what I will receive after reading these…. Ordered a bed on Monday just gone, today is Thursday… called them up to ask where it is they essentially lied and said they are ‘waiting for the delivery company to collect it…’ (trust me they aren’t taking a week to do that) he stressed that it may take till Wednesday (the truth within the lie) I order two things from groupon… the mattress and the frame… the frame came this morning and the bed hasn’t even been shipped (it’s the same company shipping both items so I know he was lying)

I’m assuming it’s a small business run solely for profit and thus he’s waiting till the last possible min so he can send more at once and reduce cost… rather then just be upfront about it….

28 septembre 2023
Avis spontané
Noté 1 sur 5 étoiles

The worts company ever

The worts company ever. I REPORTED THAT I WANT TO RETURN ON THE SAME DAY, they refusing to take it, but I HAVE 14 DAYS WARANTTY.

Be carefull when you buying from GROUPON!!!

22 juillet 2023
Avis spontané
Noté 1 sur 5 étoiles

Awful company .....avoid them like the plague

Absolutely awful company and terrible customer service. I purchased an incorrect sized mattress and as soon as I opened it, which was only a few days after it had been delivered, I asked to exchange it and they refused. The mattress was unused and with original packaging. I would strongly advise anyone to avoid this Company

8 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

This company is absolutely dreadful the…

This company is absolutely dreadful the mattress sunk within a week and massive lumps appeared was like lying on rubble I was in agony this all happened within 3 days
I purchased through groupon as I had purchased a mattress before and it was brilliant I got excuse after excuse asking for pictures then more pictures I eventually said send someone up at my expense to look at the mattress if I am wrong
Groupon messed me around as well and said the 28 days were up ( no they weren’t )
Then nothing for a while so I contacted PayPal who are reviewing the case
I asked groupon on a few occasions why can’t I leave feedback groupon offered me another mattress why in this world would I want another it’s honestly the worst mattress I have ever purchased agony doesn’t cover it and sagging at the side and middle after a week ...
I asked for a refund if you can offer me another mattress you can give me a refund and come take this mattress away again I asked why can’t I leave feedback groupons response was “ ticket closed “ bad business goodbye groupon

14 avril 2022
Avis spontané
Noté 1 sur 5 étoiles

What a load of rubbish

This company and its products specifically a mattress is terrible. We got a mattress that sunk, reported that within a week, no reply. Groupon advised we missed the return policy of 14 days. We explained the vendor is not responding and we have evidence of our emails to them. Eventually we got a replacement mattress, 12 weeks later, within a week it sunk again. They tried to then blame our bed frame after viewing pictures, which is a solid wood frame. We reported the fault again, and all we are getting is that we can not return as the item has been unpackaged blah blah blah. They keep repeating the same response, we have lost count. Such a bad company, plus we don’t understand why they replaced the mattress previously if their policy is not to. They have sold us a poor quality product and now making excuses. DONOT BUY FROM THIS COMPANY, it’s as if you are talking to a wall, they have no interest to resolve. Groupon have again stepped in. Absolutely ridiculous.....AVOID

7 mars 2022
Avis spontané

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