Sophie Conran Avis 

I have been a keen collector of Sophie Conrans Cookware & Dinnerware Service. Having spent more than a few thousand pounds over the years collecting a large amount. Recently, one of their glass lidded pans (really not cheap to purchase) exploded in my oven, the glass lid. I was very lucky not to have been injured by this. Really didn’t expect this to happen with such a high end brand. I contacted Sophie Conran’s Customer Service and although very polite absolutely no offer of any replacement lid or recompense at all. I would have to purchase a full new pan with lid. Due to me not having an Order number. I explained I have purchased items at various shops and also sent photos of my vast collection stored on my dresser. They resolved my issue by telling me to phone Portmeirion. Even though this was their brand Sophie Conran. I really wish I had chosen another Designer Brand now to be a loyal customer. Really not a way to treat a loyal customer who has spent thousands over a faulty glass lid with photos of proof of the lid. I have asked them to contact Portmeirion on behalf but I’m not holding my breath.

Fabulous bed set. High quality cotton that looks stunning and makes going to bed a real treat

Excellent quality product and excellent service

I ordered some bedsheets which were lovely with a scalloped edge. They were so good I have now ordered the matching duvet covers. Really good quality and washed up perfectly.

excellent quality and price, fast delivery

Great quality. Love the pillow cases

My pillow cases arrived and they reek of perfume and one has a large red stain on it. Not what I expect from a luxury brand and the price of these oxford cases.

Prompt service. Beautiful sheets and pillowcases.

As I needed the item in a rush, they were able to ensure immediate/same-day dispatch from their warehouse. This was arranged thanks to their online chat facility with a human, not a bot.
Very pleased,too, with the tray of 3 herb pots.👍

Goods still not received 2 weeks later and no communication from company!

Promt efficient service such helpful people who genuinely care about what you are looking for. Thank you

Item arrived in good time and in perfect condition thank you

Had the best experience with the customer service team (thank you Nadia!) who was incredibly helpful and kind, and the delivery team were lovely too. Absolutely thrilled with my gorgeous yellow sofa, it's a ray of sunshine in my sitting room - and super comfy!

The quality of the bedding is exquisite!!

Gd quality, gd price and swift delivery.

I've adored the style of Sophie's sofas for over a year now. Nadia has been corresponding with me for many months, as I moved and needed a new sofa for my snug. I fell in love with the look and they look so cushy and comfy, and the manufacturing of them is the highest quality, which guarantees my daughter would probably inherit the piece!

I'm in the US, which has created a little crinkle in my purchase. The cost is quite elevated to purchase for over here, but I do hear that there is a possibility a Sophie shop will be opening in the States in the near future.

I ended up not purchasing for now because it was easier and less money to purchase a comparable sofa from my local designer shop. The one I bought here has the good bones, but not the beautiful, comfortable, casual style of the Sophie sofa I wanted.

And, please, I especially want to give a shout-out to Nadia, who has stuck with me the whole journey on deciding whether I was going to purchase a Sophie sofa. She has been patient, extremely informative (knows her craft well), and is such a lovely person. I hope to meet her in person someday!

The entire process of purchasing our sofa was customer service excellence. Nadia sent fabric samples immediately and organized an expedited delivery of our piece. The team that delivered the sofa was professional and made sure every pillow was perfect before leaving. When we needed to change the seat cushions, Nadia jumped on a video call to make a recommendation and had new cushions sent asap. The sofa itself is beautifully made and beyond comfortable. All around great experience!

I can’t thank Nadia and Sophie Conran enough for such wonderful service. We live in ohio, USA but the distance is never a problem. Nadia always call and make sure everything is ready for us from start to finish. I feel very comfortable ordering from Sophia Conran even though we don’t live in the UK and will order from them again in the future. The couches and pillows are beautiful🥰