Sophie Conran has impeccable customer service, beautiful products, and an attractive online presence that is easy to navigate. They stayed in touch with me in a personal way that did not overwhelm me... Voir plus
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Wonderful customer service from the beginning and throughout the full process. Nothing was too much trouble and they were always at the end of a phone to answer any questions. The delivery process was... Voir plus
L'entreprise a répondu
Great, and I mean great customer service. As other reviewers have said, the team stay with you throughout the process of choosing, ordering and then delivery. I am thrilled with my Felix chair, so b... Voir plus
L'entreprise a répondu
We recently purchased the 3-seater Felix sofa in Potting Moss and absolutely love it! A huge thank you to Nadia, Melanie, and the entire SC team. They made our experience seamless, especially by... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Shop Sophie Conran's award-winning Portmeirion collection, bestselling dining sets, porcelain mugs, cotton bedding, gardening tools, gorgeous gifts and more!
Coordonnées de contact
Registered Office Address: Salisbury House, Station Road, CB1 2LA, Cambridge, Royaume-Uni
- www.sophieconran.com
4,7
Excellent
124 avis
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Careless packaging damaged item
The products are beautiful so I recently ordered the hurricane candle holder. Unfortunately, upon collecting it from the Royal Mail delivery office, I was told that my parcel contained broken glass and I should refuse it. The post office worker told me that my item was completely loose in the box, not wrapped into anything at all. I was gobsmacked that someone would post a glass candle holder like that.
26 janvier 2021
Avis spontané
Réponse de Sophie Conran
Dear Anna,
We are so sorry to hear that your item was damaged in transit. Our Warehouse Team work very hard to ensure that our items are packed securely so I'm very disappointed to hear that your order was sent out with insufficient packaging and I can assure you we will raise this with them. I'd like to reassure you that this is not something that happens regularly,
We would love to replace this item for you and kindly ask that you contact our dedicated Customer Service Team at customerqueries@sophieconran.com or by phone on 03332 401 228 with your order number and they will be able to get a new one out to you immediately.
We are so sorry for the inconvenience and we look forward to resolving the situation for you and getting your gorgeous new candle holder to you.
If there is anything else we can do to assist then please do not hesitate to let us know.
Have a fantastic day! Maisy from the Sophie Conran Team xx
I love the crown candle holders that I…
I love the crown candle holders that I ordered from Sophie Conran. However, I find the brand itself to be very churlish. I placed my order on 23rd December and on 26th December they started a 20% off sale, and the crown candle holder was included in the sale. I sent an email asking if they would honour the new sale price for me and received a reply a few days later to say that they have a policy that they do not honour sale prices! I find this to be mean spirited and to have an actual policy in place that stipulates this seems to be the very opposite of good customer care. Lots of brands refund the difference if a price reduces shortly after you order and this, in my opinion, is great customer service and I am far more likely to order from any brand doing this. Customer service is most definitely not at the heart of what Sophie Conran are doing and I will definitely be quite cautious before ordering again - who knows what other 'policies' they have in place that prevent a positive customer experience.
30 décembre 2020
Avis spontané
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