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Sourgum Avis 

570
•
TrustScore 4.5 sur 5

4,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Their customer support team is extremely friendly and responsive. I've worked with multiple people and they've all been fantastic. It's been a great experience and I'd highly recommend Sourgum for you... Voir plus

Noté 5 sur 5 étoiles

It was so easy to order and have the dumpster removed. Coordinating all vendors for a build can be challenging. We appreciate Sourgum making it easy and working to meet our needs

Noté 5 sur 5 étoiles

Easy to work with, no hidden fees, if you don't understand something you call and they will help you understand, they really gave me a huge help when I needed it so bad. Definitely a go to company, no... Voir plus

Noté 4 sur 5 étoiles

I’m not sure how cost competitive your company is however, your response time was impressive as the dumpster arrived at my home within 48 hours. That being said, I was disappointed in the number of h... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de gestion des déchets

À propos de Sourgum

Écrit par l'entreprise

Sourgum is a smarter waste and recycling solution built on the radical idea that you deserve to know exactly what we're paying for—every cost transparent, every hauler vetted, and every service tracked—whether you're managing one site or 1,000.

A single partner across every location ensures issues are resolved quickly and changes are handled without operational disruption, all backed by coordinated execution and accountability.

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A little more about us:

Founded by fourth-generation waste industry operators, we understand why the old system frustrates customers: hidden fees, missed pickups, and no accountability. Sourgum was built to fix that with infrastructure that makes reliable service possible at scale.

We coordinate a network of 5,000+ vetted local haulers through proprietary technology that delivers greater transparency, reliability, and control, with enforceable standards built in at every step.

From individual dumpster rentals to enterprise waste programs spanning hundreds of locations, Sourgum delivers service that scales with you, backed by leading investors including Spark Capital, Suffolk Technologies, and Founder Collective.

For more information, visit sourgum.com.

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Trusted by Thousands

Modern solutions, transparent pricing — waste & recycling made simple

4,4

Excellent

TrustScore 4.5 sur 5

570 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,4

Tous les avis

(570)

106 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Easy to work with

Easy to work with, no hidden fees, if you don't understand something you call and they will help you understand, they really gave me a huge help when I needed it so bad. Definitely a go to company, no stress and easy setup.

26 octobre 2026
Noté 5 sur 5 étoiles

Excellent Customer Service

Their customer support team is extremely friendly and responsive. I've worked with multiple people and they've all been fantastic. It's been a great experience and I'd highly recommend Sourgum for your dumpster needs. I've already used them twice and will be coming back in the future. Nice job!

23 octobre 2026
Avis spontané
Noté 1 sur 5 étoiles

Didn't Bother to Deliver My Pre-Scheduled Dumpster

On 9/28 I specified that I would need a second dumpster delivered on 10/9. On 10/8 I reached out to double-check, and was ignored. On 10/9 I spent half my day back and forth on emails asking why this was not scheduled or done when they knew for over a week that this was the plan. I was told Monday 10/12 was the best they could do at that point. Well guess what? It's Monday 10/12 and you know what I STILL don't have? A second dumpster. This has been an extremely frustrating experience and has been embarrassing as hell to tell our clients that we're not prepared because YOU GUYS failed us.

7 octobre 2026
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Réponse de Sourgum

Hi Aly,

We’re sorry for the frustration. Before the scheduled delivery, your site manager let us know there wasn’t room for a second container. Once you confirmed you still wanted it, we arranged delivery, and it arrived on Monday, 10/12.

Going forward, we’ll confirm any changes to your order directly with you. Please reach out any time if you need anything at this site.

Noté 5 sur 5 étoiles

Ordering a dumpster was incredibly…

Ordering a dumpster was incredibly easy. We were in communication with Jack, who was helpful and attentive in answering all questions we had. Would highly recommend.

2 octobre 2026
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Réponse de Sourgum

Hi Emily,

Thank you for the kind review! We’re glad to hear that ordering was easy and that Jack was helpful throughout the process. We’ll be sure to pass along your feedback to him.

Noté 5 sur 5 étoiles

The price was competitive

The price was competitive, the delivery and pick-up was on-time as promised.

17 septembre 2026
Avis spontané
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Réponse de Sourgum

Hi Rich,

We’re glad to hear that you're happy with our reliable service and pricing! Thanks for taking the time to leave your feedback. We look forward to handling your next dumpster rental.

Noté 1 sur 5 étoiles

Using my credit card without…

Using my credit card without authorization.

29 septembre 2026
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Réponse de Sourgum

Hi Zev,

We understand your concern. The charge relates to a trip fee for an attempted pickup. Our team communicated the scheduling details and explanation for the fee, but we recognize that you disagree with the charge.

Please contact us at support@sourgum.com if you’d like to discuss any remaining questions. We want to make sure you have a clear understanding of what was billed and why.

Noté 4 sur 5 étoiles

I’m not sure how cost competitive your…

I’m not sure how cost competitive your company is however, your response time was impressive as the dumpster arrived at my home within 48 hours. That being said, I was disappointed in the number of hoops I had to clear to avoid paying more than the agreed upon price. I feel like your company stole an incremental $100 due to a minor infraction. Therefore I would encourage anyone planning to use your services to research other vendors first.

22 septembre 2026
Avis spontané
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Réponse de Sourgum

Hi Ted,

We’re glad to hear you're happy with the quick turnaround! We aim to be as transparent as possible about potential charges. The initial confirmation email will always outline the included weight and any applicable fees so you know what to expect before pickup.

If you ever have questions about rental terms or charges, our team is happy to review them with you. Feel free to reach out to our team at support@sourgum.com. We appreciate your feedback and the opportunity to make our pricing and terms as clear as possible.

Noté 5 sur 5 étoiles

Best choice!!

So easy to work with and very clear communication throughout the process. very accommodating and excellent service! Sourgum will be my dumpster go to!!

2 septembre 2026
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Réponse de Sourgum

Hi Kimberly,

We’re so glad to hear that our team was communicative and made things easy. We look forward to handling your next dumpster rental!

Noté 5 sur 5 étoiles

Easy Going Friendly and to the point

Easy Going Friendly and to the point. Good doing Business with.

1 septembre 2026
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Réponse de Sourgum

Hi Andre,

We're so glad you had a great experience with our team! Thank you for taking the time to leave your feedback. We're here if you need us in the future.

Noté 5 sur 5 étoiles

we rented a dumpster from you guys and…

we rented a dumpster from you guys and like always very professional company to deal with. 5 star !!!!

26 août 2026
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Réponse de Sourgum

Hi Dan,

We appreciate you taking the time to leave a review. It’s great to hear that our team took good care of you, and we hope to work with you again soon!

Noté 4 sur 5 étoiles

Everything went well

Everything went well, the ordering process, the delivery and pick up. I think the only issue I had was with the dumpster itself. It had a 5x5 inch hole at the bottom, plus other holes at the bottom. I made wood plug for the large hole because I did not want any debris to get dropped while traveling. Service was fantastic from Liz and the drivers were very nice and knowledgable.

7 août 2026
Avis spontané
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Réponse de Sourgum

Thank you, Marco!

We’re glad the ordering, delivery, and pickup went smoothly, and we’ll be sure to share your kind words with Liz. We’re sorry the dumpster arrived in that condition; it should have been ready to use without any extra work on your part. We appreciate you bringing this to our attention and are addressing the issue to help prevent it from happening again. If you have any questions, please don't hesitate to reach out at support@sourgum.com.

Noté 5 sur 5 étoiles

Reasonable Dumpster Rental

Overall extremely professional. Was very truthful with overages on weight and the company was on time and worked with me on dropoff and pick up times. My only complaint is that they charged days on weekends but they are not opened which I think is unfair, but they are great. I would definitely rent from them in the future.

18 août 2026
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Réponse de Sourgum

Hi Debbie,

Thank you for the thoughtful review! We’re glad our team provided professional, reliable service and made scheduling easy. We also appreciate your honest feedback about weekend rental days and will share it with our team. If you have any questions, please feel free to reach out to support@sourgum.com at any time.

Noté 5 sur 5 étoiles

Returned my texts

Returned my texts, emails, and calls. Reliable delivery and pickup of dumpster. Reasonable pricing. I would use them again.

30 juillet 2026
Avis spontané
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Réponse de Sourgum

Hi David,

We’re so happy to hear the team was responsive. Thank you for taking the time to share your feedback!

Noté 5 sur 5 étoiles

I want to thank you for understanding…

I want to thank you for understanding about me as deaf person and I am glad that you reply me by use my email

18 août 2026
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Réponse de Sourgum

Hi Larry,

Thank you for taking the time to leave your feedback! We’re always happy to communicate through whichever channel works best for you. We appreciate you choosing Sourgum and are here if you need us in the future.

Noté 5 sur 5 étoiles

The team was extremely responsive

The team was extremely responsive. With in hours from my inquiry, Jack had the pricing, timelines, and additional information I requested. Throughout our multiple requirements, Maddie made sure to communicate delivery times, pick ups, and if there were any timeline constraints.

14 août 2026
Avis spontané
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Réponse de Sourgum

Hi Joshua,

Thank you so much for the kind words! We’re glad Jack and Maddie were able to make the process easy and keep you informed every step of the way. We appreciate you choosing Sourgum and we're here if you need us in the future!

Noté 5 sur 5 étoiles

Delivery and pick were the days I asked.

Delivery and pick were the days I asked.

31 juillet 2026
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Réponse de Sourgum

Hi Sean,

Thank you for sharing your feedback! We’re so glad you had a reliable experience, and we’re be happy to help again whenever you need us.

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