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Sourgum Avis 

570
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Their customer support team is extremely friendly and responsive. I've worked with multiple people and they've all been fantastic. It's been a great experience and I'd highly recommend Sourgum for you... Voir plus

Noté 5 sur 5 étoiles

It was so easy to order and have the dumpster removed. Coordinating all vendors for a build can be challenging. We appreciate Sourgum making it easy and working to meet our needs

Noté 5 sur 5 étoiles

Easy to work with, no hidden fees, if you don't understand something you call and they will help you understand, they really gave me a huge help when I needed it so bad. Definitely a go to company, no... Voir plus

Noté 4 sur 5 étoiles

I’m not sure how cost competitive your company is however, your response time was impressive as the dumpster arrived at my home within 48 hours. That being said, I was disappointed in the number of h... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de gestion des déchets

À propos de Sourgum

Écrit par l'entreprise

Sourgum is a smarter waste and recycling solution built on the radical idea that you deserve to know exactly what we're paying for—every cost transparent, every hauler vetted, and every service tracked—whether you're managing one site or 1,000.

A single partner across every location ensures issues are resolved quickly and changes are handled without operational disruption, all backed by coordinated execution and accountability.

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A little more about us:

Founded by fourth-generation waste industry operators, we understand why the old system frustrates customers: hidden fees, missed pickups, and no accountability. Sourgum was built to fix that with infrastructure that makes reliable service possible at scale.

We coordinate a network of 5,000+ vetted local haulers through proprietary technology that delivers greater transparency, reliability, and control, with enforceable standards built in at every step.

From individual dumpster rentals to enterprise waste programs spanning hundreds of locations, Sourgum delivers service that scales with you, backed by leading investors including Spark Capital, Suffolk Technologies, and Founder Collective.

For more information, visit sourgum.com.

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Trusted by Thousands

Modern solutions, transparent pricing — waste & recycling made simple

4,4

Excellent

TrustScore 4.5 sur 5

570 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,4

Tous les avis

(570)

106 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Your 21-day rental terms are ridiculous.

Your 21-day rental terms are ridiculous.

27 juillet 2026
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Réponse de Sourgum

Hi Theresa,

We’re sorry our rental terms didn’t meet your expectations. We aim to make the rental period clear before an order is placed, but we understand that different projects require different timelines.

Our team has reached out to help resolve the issue. We’re happy to assist, so please give us a call back or contact us at support@sourgum.com when you have the chance.

We appreciate your feedback and will continue looking for ways to add clarity.

Noté 5 sur 5 étoiles

Price and Simplicity of online experience

The whole experience was quick and easy. Their drivers called me in advance to let me know they were dropping off or picking up the dumpster. I’d use Sourgum again. Highly recommend.

30 juin 2026
Avis spontané
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Réponse de Sourgum

Hi Mike,

Thanks so much for sharing your feedback! We’re delighted to hear that everything went smoothly and look forward to supporting your waste and recycling needs again in the future.

Noté 5 sur 5 étoiles

Great Service and Friendly people

They worked with us on a difficult delivery area. The drivers were very attentive to our needs and they were very friendly. I would definitely use this company again. The price was very reasonable for what we needed.

10 juillet 2026
Avis spontané
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Réponse de Sourgum

Hi Joe,

Thanks so much for sharing your feedback! We're glad you had a great experience and look forward to supporting your waste and recycling needs in the future.

Noté 4 sur 5 étoiles

Sourgum Dumpster provided excellent service

Sourgum Dumpster provided excellent service they arrive when they say they're going to be delivering and picking up i would use them again

21 juillet 2026
Avis spontané
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Réponse de Sourgum

Hi James,

Thank you for your feedback! That kind of reliable service is exactly what we aim for. If there’s anything we could have done to make your experience even better, we’d love to hear from you at support@sourgum.com.

Noté 5 sur 5 étoiles

Great Service

Sourgum Dumpster provided excellent service, and I want to highlight how helpful and responsive Edan was throughout the entire process. He communicated clearly, answered all of our questions, and made scheduling and coordination incredibly easy. It’s rare to find a company and representative who operate with this level of reliability and professionalism. We truly appreciate the support.

16 juillet 2026
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Réponse de Sourgum

Hi Hellene,

Thank you for sharing your experience! We’re glad Edan made the entire process easy with clear communication and reliable support. We’ll be sure to pass along your kind words, and we look forward to helping with your future waste and recycling needs!

Noté 5 sur 5 étoiles

From first contact to final pickup

From first contact to final pickup, Sourgum was excellent. At first, I was simply shopping around for the best price. (Getting quotes for anything these days is ridiculous.) Alison was the only reply that was understanding of my time, needs and timeline. Through email, she was able to assist me in the entire process. Explained all of the requirements ( Space needed, height clearance, banned items, potential extra costs for weight or appliances, etc.) The driver was on-time and very good in placing the large dumpster EXACTLY where I wanted it. Sourgum was the only business I found that offered a 2-week rental without paying extra. Received the reminder email when the pick-up date was approaching. Driver arrived midday on the 14th day, was able to scoop it up, drop the cover over it and pull away with little to no issue.
Highly recommend them! Good price, excellent service & great personnel. Thank you, again.

2 juillet 2026
Avis spontané
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Réponse de Sourgum

Hi Trevor,

Thank you for taking the time to share such a thoughtful review! We’re thrilled to hear that Alison made the process easy and that both delivery and pickup went smoothly. We’ll be sure to share your kind words with Alison and the rest of the team.

We're here for you if you ever need our services in the future.

Noté 5 sur 5 étoiles

Customer service is excellent

Customer service is excellent! The whole process from getting a quote to scheduling pick up was easy and the prices are very good. Will definitely be doing business with this company again

16 juillet 2026
Avis spontané
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Réponse de Sourgum

Hi Trish,

Thank you for the kind words! Reliable support at every step is exactly what we aim for, so it means a lot to hear it made a difference. We're glad we could help and here whenever you need us next.

Noté 5 sur 5 étoiles

I requested aa next day dumpster online…

I requested aa next day dumpster online on a Monday evening when offices are typically closed. Honestly I was not really expecting it to be able to come the next day but I definitely needed it by Wednesday. Their rep Alli P emailed me first thing in the morning to let me know they were working on it. I emailed back just asking to let me know if it cant get here by Wednesday. To my surprise she was able to confirm delivery TODAY (Tuesday). As a company, that is a very impressive turn around. COmmunication-wise most places would just wait until they have a confirmation to reach out. The little extra touch to email me right away to tell me they were working on it is above and beyond what I see in most businesses. Great job Alli, and great job Sourgum!

14 juillet 2026
Avis spontané
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Réponse de Sourgum

Hi Chris,

Thanks so much for your feedback! We’re glad you had a great experience with Alli and look forward to supporting your waste and recycling needs in the future.

Noté 5 sur 5 étoiles

Easy order

Easy order, easy return, great price and friendly staff. I would definitely use Sourgum again.

9 juillet 2026
Avis spontané
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Réponse de Sourgum

Hi CJ,

Thanks so much for sharing your feedback! We're glad you had a great experience and look forward to supporting your waste and recycling needs in the future.

Noté 5 sur 5 étoiles

Professional service

Professional service

17 mars 2026
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Réponse de Sourgum

Hi Herb,

Thank you for taking the time to leave your feedback! We appreciate your business and we're here whenever you need us in the future.

Noté 5 sur 5 étoiles

Very professional

Very professional. Always there to help

16 juin 2026
Avis spontané
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Réponse de Sourgum

Hi Nicole,

Thank you for taking the time to leave your feedback! We truly appreciate your business and are here whenever you need us.

Noté 4 sur 5 étoiles

Friendly customer service answered all…

Friendly customer service answered all questions and was most cost-effective. I ordered a second one!

11 juin 2026
Avis spontané
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Réponse de Sourgum

Hi Alicia,

Thank you so much. Knowing you came back for a second project is the best kind of feedback we can get. We're really glad the team was helpful.

If there's anything about your experience that could have been better, we'd genuinely love to hear it. We're always looking to improve. Feel free to reach out at support@sourgum.com.

Noté 4 sur 5 étoiles

Actually the initial phone call was…

Actually the initial phone call was pleasant and informative. In comparison to the other calls, I knew I would tender your services. The whole experience was good. The only issue is that I had was that the dumpster came so late in the day on the scheduled delivery date. Otherwise, it worked out great. I wish I would gotten the bigger dumpster.

22 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Very professional

Kelley is fantastic! The price is reasonable ! I recommend this company

8 juin 2026
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Réponse de Sourgum

Hi Tony,

Thank you so much for sharing this positive review and vote of confidence in our service and support. Kelley cares so deeply for her customers, and we're delighted that her dedication came through in your experience.

Noté 5 sur 5 étoiles

Josh Esponza was very helpful…

Josh Esponza was very helpful throughout the entire process. He was considerate of any needs we had, checked up often, and provided a smooth process throughout the rental experience. I will certainly recommend Sourgum to others in the industry.

2 juin 2026
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Réponse de Sourgum

Eric,

Thanks so much for sharing your experience! We're thrilled to hear you felt supported every step of the way. Our customers are always in great hands with Josh!

Noté 1 sur 5 étoiles

These people lie from the get-go a…

These people lie from the get-go a piece of crap. They brought me a dumpster that had a bunch of garbage already still in it and then they charged me extra said I was overweight when they come and got the dumpster a week later they charge me another $253 on top of 350 some dollars. These people are a joke they need to be put out of business they lie. I even took pictures of the dumpster with all the garbage in it when they brought it.

14 mai 2026
Avis spontané
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Réponse de Sourgum

David,

Thank you for sharing your experience with us. I’m very sorry to hear about the issues you encountered.

Unfortunately, I wasn’t able to locate an order record under your name. When you have a moment, can you please give our office a call so we can review the photos you mentioned and better understand your experience?

We appreciate your candid feedback and look forward to learning more about where we fell short, and how we can improve our communication and overall customer experience.

Noté 5 sur 5 étoiles
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Réponse de Sourgum

Tess,

Thank you for sharing your feedback on our email frequency. We truly appreciate your candor, and are always looking for ways to improve the customer experience, including how we communicate digitally.

Noté 5 sur 5 étoiles

Fast reliable also call to change date…

Fast reliable also call to change date and it was changed right away with no problem.

27 mai 2026
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Réponse de Sourgum

Hi Anthony,

Thanks so much for your feedback! We're so glad that our team was able to quickly accommodate your scheduling change — making things easy and seamless for our customers is always a top priority. Thanks again for your vote of confidence in our service!

Noté 1 sur 5 étoiles

Don’t deliver!

They rescheduled my container delivery not once but twice. The second time they did it via text at 4:31 PM the day before delivery. I would have been more understanding if it was earlier in the day but by 4:30 I had already put a deposit down on the labor to help me load it. They didn’t seem to care and said they were still working to fulfill my need and it “should” be there the following day. Then when I called to speak to someone it went to voicemail and nobody ever called back. They said they would refund me immediately and I still haven’t received my money back or a confirmation email. Now I am out the $300 from the labor and had to get another company and I move in 1 week.

26 mai 2026
Avis spontané
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Réponse de Sourgum

Hi Adam,

Thank you for taking the time to share your feedback -- we’re truly sorry your experience didn’t meet your expectations. We reached out directly with more context and have already begun applying your input to improve how we communicate delivery timing, especially during busy periods like Memorial Day.

We genuinely appreciate you calling out how we could've better communicated and managed expectations -- your feedback is directly shaping quality standard improvements, including providing clearer, more proactive updates to our customers moving forward. Thank you again for your insights.

Wishing you all the best with your move.

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