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Sourgum Avis 

570
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Their customer support team is extremely friendly and responsive. I've worked with multiple people and they've all been fantastic. It's been a great experience and I'd highly recommend Sourgum for you... Voir plus

Noté 5 sur 5 étoiles

It was so easy to order and have the dumpster removed. Coordinating all vendors for a build can be challenging. We appreciate Sourgum making it easy and working to meet our needs

Noté 5 sur 5 étoiles

Easy to work with, no hidden fees, if you don't understand something you call and they will help you understand, they really gave me a huge help when I needed it so bad. Definitely a go to company, no... Voir plus

Noté 4 sur 5 étoiles

I’m not sure how cost competitive your company is however, your response time was impressive as the dumpster arrived at my home within 48 hours. That being said, I was disappointed in the number of h... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de gestion des déchets

À propos de Sourgum

Écrit par l'entreprise

Sourgum is a smarter waste and recycling solution built on the radical idea that you deserve to know exactly what we're paying for—every cost transparent, every hauler vetted, and every service tracked—whether you're managing one site or 1,000.

A single partner across every location ensures issues are resolved quickly and changes are handled without operational disruption, all backed by coordinated execution and accountability.

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A little more about us:

Founded by fourth-generation waste industry operators, we understand why the old system frustrates customers: hidden fees, missed pickups, and no accountability. Sourgum was built to fix that with infrastructure that makes reliable service possible at scale.

We coordinate a network of 5,000+ vetted local haulers through proprietary technology that delivers greater transparency, reliability, and control, with enforceable standards built in at every step.

From individual dumpster rentals to enterprise waste programs spanning hundreds of locations, Sourgum delivers service that scales with you, backed by leading investors including Spark Capital, Suffolk Technologies, and Founder Collective.

For more information, visit sourgum.com.

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Trusted by Thousands

Modern solutions, transparent pricing — waste & recycling made simple

4,4

Excellent

TrustScore 4.5 sur 5

570 avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

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A répondu à 100 % de ses avis négatifs

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4,4

Tous les avis

(570)

106 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

It was easy to deal with and never…

It was easy to deal with and never asked me to write reviews to complicate my day.

25 juillet 2025
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Réponse de Sourgum

Thanks for the review, Mike. We believe the service speaks for itself! wWe look forward to helping you on your next project.

Noté 5 sur 5 étoiles

Floor reno

I’m in PA and Sourgum took care of everything regarding the dumpster. This was the second time using sourgum for home renovations and I will use them again for the next project. Everyone I have dealt with there has been completely professional and ready to help when i needed to move dates due changes in job timelines. They were accommodating and happy to help. I can confidently recommend this company to anyone.

25 juillet 2025
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Réponse de Sourgum

Thank you for the kind words, Robert. It means a lot to us to know were really helping! Were excited to have the opportunity to service you again soon.

Noté 2 sur 5 étoiles

Dumpster arrived

Dumpster arrived two days late, when it came time to remove the dumpster which was to be removed on 6-21 had to call 3 times and finally it was removed on 6-25 will not recommend this company to anyone.

23 juillet 2025
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Réponse de Sourgum

Thank you for your feedback, Donald. We do try our best to prioritize deliveries and removals in a first come first serve order during the busy season and after a holiday lines at the disposal facilities can be up to 3 hour waits which causes the industry to be behind.

We are still dedicated to ensuring you had a good experience, please reach out and we would be more than happy to discuss a solution that solidifies our dedication to our customers. We hope to provide you a better service in the future.

Noté 5 sur 5 étoiles

Very accommodating

Was able to accommodate our short notice, polite and knowledgeable communication. Competitive pricing and pick up was right on time.

17 juillet 2025
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Réponse de Sourgum

Thank you for the great review, William! We're glad we could accommodate your needs on short notice and that our team provided polite and knowledgeable service. We look forward to working with you again!

Noté 2 sur 5 étoiles

Picked up the dumpster 6 days late

Picked up the dumpster 6 days late, had to contact them multiple times to get it removed. Price was reasonable but won't be using again due to unreliable customer service. Recommend using a local service instead.

16 juillet 2025
Avis spontané
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Réponse de Sourgum

Thank you for your feedback, Trevor. We do try our best to prioritize final removals as they come in. During the busy season and after a holiday lines at the disposal facilities can be up to 3 hour waits which causes the industry to be behind.

We are still dedicated to ensuring you had a good experience, please reach out and we would be more than happy to discuss a solution that solidifies our dedication to our customers. We hope to provide you a better service in the future.

Noté 1 sur 5 étoiles
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Réponse de Sourgum

Thank you for your feedback, Baruch. After reviewing your case I see that we had come to an agreement on the price of the 20 YD as dispatch was out of 30 YD containers at the time, we offered to switch it out the following day, or you could use the discounted 20. You chose to go with the discounted 20 and went over the included weight of 2 tons by 1.54 tons. We do have to pass along overage charges as it is the weight of the materials placed in the container that is paid by us to the disposal facility. We want to assure you that our weight calculations are based on the official weight tickets provided by state-regulated facilities. These facilities adhere to strict regulations and employ certified scale masters who ensure the accuracy and reliability of the weighing process. We rely on their expertise and equipment to determine the weight of the waste being disposed of. A copy of the ticket was sent you upon the completion of your rental.

Please do not hesitate to contact us! We are committed to addressing your concerns and hope to provide a better experience next time.

Noté 5 sur 5 étoiles

Your company was on time and very…

Your company was on time and very helpful. I will be ordering from you again.

28 juin 2025
Avis spontané
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Réponse de Sourgum

We appreciate the feedback, Gail. We look forward to assisting you on your next project!

Noté 2 sur 5 étoiles

Did not move dumpster as was requested…

Did not move dumpster as was requested and agreed upon. Picked up dumpster 1 day late. This caused local residence to add unauthorized additional waste to the dumpster.

8 juillet 2025
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Réponse de Sourgum

Thank you for your feedback, Jim. We do try our best to acommodate every request in a timely manner. We are at the mercy of traffic and lines at disposal facilities when it comes to delays. We can see we fell short of your expectations in this instance and hope to have the opportunity to provide excellent service on your next rental.

Noté 5 sur 5 étoiles

The dumpster was delivered early which…

The dumpster was delivered early which was great! They took the care of placing it in our carport. We were done in a week and they came back in a timely manner. I would Definitely give them a 5 star! Customer service was exceptional with any questions that I had! Kudos to them! 🙌

26 juin 2025
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Réponse de Sourgum

Thank you so much for the fantastic review, Marina! We’re glad to hear everything went smoothly—from the delivery and placement to the timely pickup. It’s great to know our customer service team was able to assist you along the way. We truly appreciate the 5 stars and your kind words. Kudos right back to you!

Noté 5 sur 5 étoiles

Simple process and very friendly & efficient staff

Everything was very easy! Jack was great! The dumpster was delivered on time and I was notified that day of the delivery. Pickup went smoothly too!

30 juin 2025
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Réponse de Sourgum

Thank you for the great feedback, Julie! We're so glad to hear everything went smoothly and that Jack provided excellent service. Timely delivery, clear communication, and easy pickup are exactly what we aim for. We appreciate you choosing us and look forward to assisting on your next project.

Noté 5 sur 5 étoiles

Good service especially the delivery…

Good service especially the delivery person. He was more personal than the customer service, although the service overall was very good.

11 juin 2025
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Réponse de Sourgum

Thank you for your feedback, Suzanne! We're glad to hear the overall service was very good and especially appreciate your shoutout to the delivery driver—it's great to know he made a personal impression. We'll be sure to share your comments with the team as we continue to improve every part of the customer experience.

Noté 2 sur 5 étoiles

The dumpster was supposedly delivered…

The dumpster was supposedly delivered to the wrong address. I called numerous times and no one would answer or call me back . I also sent emails. I was called back after 1/2 the day was over, after I threaten to cancel the order. I will not use this company again

24 juin 2025
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Réponse de Sourgum

Thank you for your feedback Lisa, after a cursory investigation we did speak to you 4 times the day of initial delivery to communicate to you that we were delayed in real time. We advised you when the order was placed deliveries can occur between the hours of 7am - 7pm as we simply take the most fuel efficient route for the day. Typically we will prioritize something for the morning if requested. It was not in this case, we are unfortunately at the mercy of the lines at the waste facilities and traffic. It was communicated that you would be receiving it the next day and prioritized, as we were behind schedule on the Monday. You were refunded 20% as a courtesy for the delay.

Seeing that you were not satisfied with your experience we are still dedicated to ensuring you had a good one, please reach out and we would be more than happy to discuss a solution that solidifies our dedication to our customers. We hope to provide you a better service in the future.

Noté 5 sur 5 étoiles

Found out about Sourgum through an…

Found out about Sourgum through an internet search for dumpsters in my area. The reviews seemed pretty good. I contacted Sourgum about having a 30 yard dumpster delivered to my house. I was able to conduct everything (delivery and pickup) through email. Mÿ only task was to get the dumpster loaded. Sourgum provided the information about which materials couldn't be loaded into the dumpster. I knew how many days were included in the price along with the weight. I ended up exceeding the 4 ton limit by .55 tons. I'd contact them again for sure. They do have a phone number to call for any questions.

6 juin 2025
Avis spontané
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Réponse de Sourgum

Thank you for taking the time to share your experience, Carl! We're glad to hear the process was smooth and that our communication was top notch. We are happy to know you’d choose us again in the future. Looking forward to helping with your next project!

Noté 5 sur 5 étoiles

Very good service

Very good service

13 juin 2025
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Réponse de Sourgum

Thank you for the 5 star review, Emad! We try our best to provide excellent service.

Noté 5 sur 5 étoiles

This is the best service I've used

This is the best service I've used to order a dumpster, the prices are better the service reception is better and I can never go back to using any other company. I highly recommend sourgum waste for all of your dumpster needs. Kelly or mike both a pleasure to work with.

17 juin 2025
Avis spontané
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Réponse de Sourgum

Thank you for the excellent review, Jason! We are lucky to have Kelley and Mike on our team and look forward to serving you on your next project!

Noté 5 sur 5 étoiles

Great friendly people.


Great friendly people.

16 juin 2025
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Réponse de Sourgum

Thank you for the feedback, Robert. We look forward to servicing you on your next project.

Noté 4 sur 5 étoiles

My experience with SourGum Waste has…

My experience with SourGum Waste has been very good. Their service is reliable, communication is clear, and everything was handled professionally. The only reason I’m giving four stars instead of five is because I always like to leave a little room for continuous growth. That said, I’m very satisfied and wouldn’t hesitate to use them again or recommend them to others.

11 juin 2025
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Réponse de Sourgum

Thank you for your review, Nadid. We agree that continuing to improve and grow is important! We will continue to strive to reach the top, and look forward to helping you on your next project.

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