Jacqueline was very professional and guided me through the booking process after finding us an ideal cruise. She made me relax and didn't rush me to book the cruise and gave me time to ensure it was... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Simply very pleased with the courtesy and kinness of the staff service and clarity they gave me. Also very impressed with the price of the premium drinks 🍸 package and variety of drinks available. Lo... Voir plus
L'entreprise a répondu
Booking was super easy and Rebecca was as helpful as always Our bookings are alway convoluted with size of family and differing rooms etc but always handled well and patiently by Rebecca and always... Voir plus
L'entreprise a répondu
I already knew which cruise I wanted to book but had problems completing the booking online. It was a simple telephone transaction completed quickly without issue
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages en bateaux de croisière
- Agence de croisières
- Agence de voyages
- Agrégateur de voyages
- Centre de vaccinations internationales
- Salon de voyage
À propos de Southampton Cruise Centre
Écrit par l'entreprise
Leading UK Cruise Specialists
Southampton Cruise Centre is one of the UK’s leading cruise holiday specialists, helping travellers explore the world by sea with confidence, ease, and expert support. We are part of the award-winning Travel Village Group, a fourth-generation family business with roots dating back to 1959, so delivering outstanding holidays is firmly in our DNA.
We offer thousands of cruises across all major cruise lines, covering everything from no-fly cruises from Southampton and other UK cruise ports to worldwide fly-cruise holidays. Customers can browse and book cruises online safely and securely, making it easy to plan a cruise whenever it suits them. For those who prefer a personal touch, our friendly UK-based cruise specialists are always available by phone to offer help, expert advice, or to manage the booking from start to finish.
In addition to standard cruise holidays, we also create exclusive SailorMade cruise and stay packages. These bespoke holidays are designed around each individual guest and can be tailored to suit any travel style, budget, or special requirement. From pre- and post-cruise hotel stays to fully customised itineraries, SailorMade packages give customers complete flexibility and peace of mind.
Our team brings first-hand cruise experience and genuine passion to every booking. We focus on understanding what our customers truly want and matching them with the right cruise and holiday experience.
With transparent pricing, financial protection, and a service that feels reassuringly human, thousands of customers trust Southampton Cruise Centre to make booking a cruise simple, secure, and genuinely enjoyable.
Where Customer Care Comes First
ABTA Bonded & ATOL Protected
Book with confidence knowing we are ABTA members (P6710) and recognised CLIA cruise specialists, with ATOL protection applying to applicable cruise and flight packages for added peace of mind when booking your holiday with us.
Coordonnées de contact
298 Highfield Road, FY4 3JU, Blackpool, Royaume-Uni
- 02380 658 386
- cruises@southamptoncruisecentre.com
- www.southamptoncruisecentre.com
4,9
Excellent
376 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Southampton Cruise Centre
Thank you for your review, Mr Cox.
Jenny will be delighted to hear your kind comments, and we're so pleased she could help with your holiday plans.
If there's anything else we can help with before you travel, please don't hesitate to get in touch.
Kind regards,
Southampton Cruise Centre
Very helpful and informative about the…
Very helpful and informative about the cruise we wanted to go one
Offered a good price and suitable cabins
29 juin 2026
Réponse de Southampton Cruise Centre
Thank you for taking the time to leave a review, Lindy.
It's lovely to know we could help you choose the right cruise, and we really appreciate you booking with Southampton Cruise Centre.
Our team is here if you need anything before you set sail.
Kind regards,
Southampton Cruise Centre
Use the Village People!
Diane at Village Travel Group/ Southampton Cruise Centre was, as ever, efficient, friendly and helpful. We book everytime using Diane and the team.
A cruise is a lot of money going out and we know if any problems it will be sorted by a real person on the phone being helpful. It’s peace of mind. Thank you, Diane and team.
5 juillet 2026
Réponse de Southampton Cruise Centre
Thank you for your review, John.
Your continued support means a great deal to us, and Diane will be delighted to read your kind comments.
Knowing you return to Southampton Cruise Centre because of the reassurance and personal service our team provides is something we're incredibly proud of.
Thank you for placing your trust in us, and as always, we'll be here if you need anything before you travel.
Kind regards,
Southampton Cruise Centre
Your employee Jackie
Your employee Jackie, was friendly professional and answered all our questions which made us book the our cruise.
4 juillet 2026
Réponse de Southampton Cruise Centre
Thank you for your review, Brian.
Jackie will be delighted to hear your kind comments, and we're so pleased she gave you the confidence to book with us.
Wishing you a wonderful cruise when the time comes.
Kind regards,
Southampton Cruise Centre
Efficient service
The agent Caitlyn was patient and explained the various packages well.
4 juillet 2026
Réponse de Southampton Cruise Centre
Thank you for your review.
Caitlyn will be delighted to hear your kind comments, and we're so pleased she could help you choose the right holiday.
If you need any further help before you travel, please don't hesitate to get in touch.
Kind regards,
Southampton Cruise Centre
I am Japanese
I am Japanese, and since I do not speak English, I am using a translation tool to write this message.Travel agencies in Japan charge port taxes and gratuities separately from the cruise fare, making the total cost very expensive. Because of this, I almost gave up on booking a cruise.However, I found Southampton Cruise Centre. Thanks to you, I was able to successfully book a cruise within my budget.Thank you so much for your help. Now, I am just looking forward to enjoying the cruise!
29 juin 2026
Réponse de Southampton Cruise Centre
Thank you so much for your wonderful review.
It means a great deal to us that you chose Southampton Cruise Centre, and we're delighted we could help you find a cruise that suited your budget.
We hope you have an unforgettable holiday, and if there's anything we can help with before you travel, please don't hesitate to get in touch.
Kind regards,
Southampton Cruise Centre
This is the first time we've booked…
This is the first time we've booked through Southampton Cruise Centre, and it was on the recommendation of a friend in England. We are very satisfied with Jennifer's attention and professionalism. In other words, it was our first time, but we're sure it won't be our last. Thank you for everything, and if I had to give a satisfaction rating, it would definitely be a 10+.
3 juillet 2026
Réponse de Southampton Cruise Centre
Thank you for your wonderful review, Josep.
It means a great deal that you chose Southampton Cruise Centre after a recommendation, and we’re so pleased your first experience with us was such a positive one.
Jennifer will be delighted to read your kind comments, and we look forward to helping with many more holidays in the future.
Kind regards,
Southampton Cruise Centre
Easy website to navigate
Never used this company before however it was an easy website to navigate. Good prices. Easy to use.
3 juillet 2026
Réponse de Southampton Cruise Centre
Thank you for your review, Jane.
We’re delighted you chose Southampton Cruise Centre for your first booking with us, and really appreciate your kind comments.
If you need anything before you travel, our team is always here to help.
Kind regards,
Southampton Cruise Centre
Jackie Bumby made our experience great.
Jackie Bumby made our experience great.
It's the 4th cruise we have used her for.
She couldn't be anymore helpful while staying professional throughout.
Always gets good prices.
3 juillet 2026
Réponse de Southampton Cruise Centre
Thank you for your review, Jodie.
Your continued support means a great deal to us, and Jackie will be delighted to hear your lovely comments.
Thank you for choosing Southampton Cruise Centre time and time again. We look forward to helping with your next holiday, and if you need anything before you travel, we're always here to help.
Kind regards,
Southampton Cruise Centre
Very helpful & knowledgeable staff
16 juin 2026
Réponse de Southampton Cruise Centre
Thank you for your review, Cheryl.
We're so pleased you've had a positive experience with our team and really appreciate you taking the time to leave your feedback.
If there's anything we can help with before you travel, please don't hesitate to get in touch.
Kind regards,
Southampton Cruise Centre
Excellent customer service
Excellent customer service. Great communication, especially as we are located in Australia.
27 juin 2026
Réponse de Southampton Cruise Centre
Thank you for your review, Derick.
We're delighted you've had such a positive experience with our team and really appreciate your kind comments.
If you need any further help before you travel, we're only a phone call or email away.
Kind regards,
Southampton Cruise Centre
Very easy site to navigate and book
2 juillet 2026
Réponse de Southampton Cruise Centre
Thank you for your review.
We're delighted you chose Southampton Cruise Centre for your holiday and really appreciate your business.
Wishing you a wonderful cruise when the time comes.
Kind regards,
Southampton Cruise Centre
Fabulous customer service
Fabulous customer service, very customer centric…addressed all my concerns about travelling with my child with disabilities…I would highly recommend.
2 juillet 2026
Réponse de Southampton Cruise Centre
Thank you for your review, Kathleen.
Your kind words mean a great deal to us, and we're so pleased we could support you while planning your holiday.
Thank you for your recommendation. If there's anything we can do to help before you travel, please don't hesitate to get in touch.
Kind regards,
Southampton Cruise Centre
Very straightforward to book what I…
Very straightforward to book what I wanted. Great price obtained. Help from Sam was just what was needed. Thank you.
2 juillet 2026
Réponse de Southampton Cruise Centre
Thank you for taking the time to leave a review, Janet.
We'll be sure to pass your lovely comments on to Sam, who'll be pleased to know she made such a positive difference.
Our team is here if you need any further help before you set sail.
Kind regards,
Southampton Cruise Centre
Réponse de Southampton Cruise Centre
Hi Angela,
Thank you for your review.
We appreciate you taking the time to share your feedback and are pleased you chose Southampton Cruise Centre for your holiday.
If there's anything we can help with before you travel, please don't hesitate to get in touch.
Kind regards,
Southampton Cruise Centre
Easy and reliable process
Im a first timer with this company
Telephone was answered quickly
Agent was informed and helpful
2 juillet 2026
Réponse de Southampton Cruise Centre
Thank you for your review, Michael.
It's wonderful to welcome you as a new customer, and we're so pleased you chose to book with us.
We hope this is the first of many holidays with Southampton Cruise Centre. If you need anything before you travel, just let us know.
Kind regards,
Southampton Cruise Centre
Helpful
Heather was very patient, providing us with all the details and options we asked about
1 juillet 2026
Réponse de Southampton Cruise Centre
Thank you for your review, Mrs Webster.
Heather will be delighted to read your kind comments, and we're so pleased she could help you plan your holiday.
If there's anything else we can help with before you travel, please don't hesitate to get in touch.
Kind regards,
Southampton Cruise Centre
Jennifer our travel rep.
Jennifer, the travel rep was both knowledgable and
professional in her approach. She was not pushy and listened to our requirements.
1 juillet 2026
Réponse de Southampton Cruise Centre
Thank you for your review, Janet.
We're delighted Jennifer was able to help with your holiday plans, and she'll be so pleased to read your kind comments.
Thank you for choosing Southampton Cruise Centre. If you need anything before you travel, our team is always here to help.
Kind regards,
Southampton Cruise Centre
First impressions
They showed a picture of the ship and managed to complete the purchase quickly.
They did not show me the range of cabins available nor the possible extras I could have signed up for
1 juillet 2026
Réponse de Southampton Cruise Centre
Hi Mike,
Thank you for taking the time to leave a review.
We're pleased your booking was completed quickly, although we're sorry to hear you didn't feel you had all the information you were looking for.
Our website includes details of the cabin options and onboard upgrades, and our team is always happy to talk through the different choices before or after booking.
If you'd like to discuss your booking or have any questions before you travel, please get in touch. We'll be happy to help.
Kind regards,
Southampton Cruise Centre
Hi i have been booking with Southampton…
Hi i have been booking with Southampton Cruise Centre for around 5 years now and i have had superb service every time with my sales Agent Sam, always very helpful and understanding too.
Thanks Daniel L from Hove
30 juin 2026
Réponse de Southampton Cruise Centre
Thank you for your review, Daniel.
Your continued support over the past five years means a great deal to us, and Sam will be delighted to read your kind comments.
Thank you for choosing Southampton Cruise Centre time and time again. If you need anything before your next cruise, we're always here to help.
Kind regards,
Southampton Cruise Centre
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.