South Downs Bikes Avis 

Excellent service by Ollie at Southdowns Bikes Storrington, apart from the tubeless refresh my Headset Bearings were identified as about to explode and consequently replaced. All this was performed via a scheduled bike appointment whilst I waited as had travelled down from Horsham. Excellent service, highly recommend to all.

As always great friendly service from the people at South Downs Bikes

Very professionally completed service, great to have experts excelling in what they do. Very friendly and helpful throughout. Exceptional service.

Great bicycle shop will buy again from South Downs Bikes. five star 🌟 🌟🌟🌟🌟

Front disc brake was rubbing, emailed them about it, they came back immediately, went the next day - today, and they fixed it right on the spot in about 10 minutes, and didn't charge me! Very pleased.

First class every time thankyou

Really good service and communication through out the order thanks guys bike back up and going

Very friendly and helpful staff. Diagnosed the fault quickly and gave me all the possible options to rectify it. Needed a complete new brake, so they kept the bike and fitted it in with their booked jobs to get it ready as quickly as possible. Bike was repaired and ready when they said it would be. Many thanks.

Great OEM product in stock and despatched promptly and at a fare price

Having fallen off riding a nearby section of the TET and bending my footrest I called South Downs Motorcycles to see if they could help. They offered to have one of their technicians have a look and when we arrived they assessed the damage and suggested a fix which they completed on the spot.
Both the technician, Dave a very friendly South African, and Martin, Servicing Manager didn’t want payment for the work and were happy to help me out of a spot. Thank you both and greatly appreciated. ⭐️⭐️⭐️⭐️⭐️

Love working with South Downs Bikes. Knowledgeable, friendly and prompt service. Highly recommend!

best price for a top od the range saddle , great coms and fast delivery A plus ++++++++++++++++++++++++

I booked the initial e-bike service and had to wait a two/three weeks. When I arrived the mechanic started immediately and was finished as planned within 40 minutes. I had a number of observations during my initial period of ownership. Whilst the mechanic was receptive I wasn't able to get any feedback on his findings as he was out when I returned. That said, the service addressed the issues fully. Thank yiu

Picked up my bike today and want to say a massive thank you to Andy, was very welcoming and friendly.
Went above and beyond to set up my voucher.
Great bike, great service. Definitely recommend 💯
Thanks ✌🏻

I thought i bought a bike until they said they had a stock issue. It was priced 499 then shot back up to 699. I think whoever built the webpage priced it wrong and panicked when i bought one at 499. I emailed them to ask about it and they ignored me. Dont bother.

Ordered two hope mini service kits, only received one. Contacted SDB, they sent another straight away, great customer service remedying the issue so quickly.

bike delivered professionally, quickly and on time, right to the door, number one!!!

When I was growing up, there were loads of local bike shops, now Worthing only has one.
I attended the shop with my daughter’s bike, as I was u sure if my pump was broken or the tube.
I asked the chap in the shop if they had a pump I could use to establish what was broken. He kindly pointed me to a pump.
The tyre wasn’t inflating so I asked if he had a new inner tube. Which he provided.
I asked if he minded me changing the tube in the shop, which he replied no.
I then realised I didn’t have any tyre levers, so I asked if he had any.
He pointed me in the direction of the products.
I understand that the tools in the shop could belong personally to the mechanics and they obviously wouldn’t let anyone use them.

As it had been about 30 years since I had changes an inner tube, I was some what struggling.
I eventually got the tyre off and put the new tube in and set about getting the tyre back on.
After struggling for about 15 minutes and he would have seen this, I asked the chap if he could help/do it.
He said it would cost £12.
Again, I fully understand nothing is for free anymore, but some assistance or pointers would have been highly appreciated.
At this stage I was ready to give up and said ok.
He said he couldn’t do it right now, and I would have to leave the bike there.
My daughter was meeting friends, so I declined this.

Now, for someone who knows what they are doing, this is a 2 minute job.
Even if he was doing something else, the opportunity to make a quick £12 from a customer for the company was missed.

I eventually managed to do it.
I was thankful for the use of the pump as that saved me £20, but where has the customer service gone, and to help the only customer in the shop.

My previous visit about 10 months prior, was to replace my daughter’s 2 x inner tubes on her other bike.
I paid the £24 + the cost of 2 inner tubes, so I think about £35 in total, as I was pushing her bike out the shop, I noticed the tyres were not pumped up.
I asked if they could pump them up, and I was pointed to the pump.

I’m guessing if you are going in there to spend £1000’s on a new bike, they aren’t interested in you, or pride themselves in providing a good service, or to simply help.

In future I will have to go out of Worthing, and find somewhere else.

Everyone I dealt with at South Downs Bikes were helpful, but not too pushy and when I had decided on the bike I wanted, the workshop kindly fitted my existing painter rack, whilst undertaking the pre-sale checks. All was completed speedily as I’d not given myself much time before needing the bike for a cycling holiday! I really appreciate all the help I was given.