Sovereign House Avis 8

I had the pleasure of spending a year living in this mouldy flat which caused me and my husband breathing problems. Despite all the mould, we continued cleaning and managing the situation as we were made aware of the fact that there’s not much that can be done to resolve this.

Due to the mould, a large number of our clothes got ruined and as a result the landlord had to install wall insulation and a new wardrobe. Regardless, due to the structural set up of the flat, the mould could not be avoided and it came back. The agent and landlord pressured and bullied us into trying to accept or admit that the mould was purely due to our ventilation habits despite the fact that the above two flats had the same issue and our bathroom windows were open 24/7 but the bathroom still had mould, hence indicating a structural issue.

Unnecessary dispute over deposit. It took us 5 months to get our deposit back and we had to raise a dispute with the TDS in order to get most of it back. The agent wasted our time as they agreed to pay the amount back but a few days later claimed they had “clicked the wrong button” on the portal, hence leading to the reopening of the case, wasting more of our time.

Furthermore, the estate agents are owned/run by the landlords family. As opposed to doing the correct thing, the employees working here decided to support their rogue landlord/relative in his ridiculous demands and chose to purposely delay the return of our deposit to irritate/harass us. We felt bullied and the claims made by them were all lies and bullying tactics to get us to agree we were at fault, when we were not.

I have also emailed to ask about the complaints procedure as Lisa O’Mahoney who works for this company in the property management department was of no help to us and supported the landlord in this ridiculous demands/claims as opposed to explaining to him that he was wrong. Regardless, raising a complaint won’t do much as this is family run so they will probably just ignore me.

Worst experience I’ve ever had of dealing with mould and a landlord who is either an expert at lying and making things up, or extremely forgetful! Thankfully, the TDS decision was in our favour and we got the majority of our money back. Please avoid where possible, these people will bully and harass the heck out of you! Knowing that there is a massive mould issue here, the ridiculous landlord/agent have still brought new tenants in, worst thing is they even have two little kids, I feel awful for them! No regard/concern for tenant health, only want to steal people’s money where possible.

James & the team kept us updated every step of the way. He really went over and above to make things work out well for all parties. Great service.

Excellent service, quick turn around. No issues what so ever.

I do not need to think before i need to go there.

Thanks

Excellent service
Thank you very much James for all you have done to sell the house, especially managing it after I had left the country. Excellent communication and result. I was very lucky to have chosen such a highly trustworthy company.
Geraldine T

The quality, speed and attention to details, in the midst of the Pandemic, made the whole experience of selling the family home, made us the envy of the neighbourhood!

Thank you James and the team!

We purchased a poperty through Soverign House rather than sold, but all the same they were communicative, helpful, responded quickly, transparent, etc. I would recommend them from a buyers perspective, if you see property sales managed by them.

I would highly recommend Sovereign House for lettings in and around the Hackney area. They were really friendly when showing my partner and I around potential properties and alerted us early to the property that we have now happily moved in to. Sovereign House were also flexible with our viewing times and were brilliant at liaising between us and the landlord.

I chose Sovereign to sell my Hackney based property after being recommended their services by a neighbour. They achieved a great sale price and I can’t fault their service from start to finish. Highly recommend.