I initially booked a break, unfortunately it transpired those dates were unavailable. I dealt with an outstanding Customer Experience Exec. (Kaya). She was courteous, professional and answered al... Voir plus
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Due to the Red heat weather warning and a medical condition I was not relishing the prospect of a stay in an old hotel which has no A/C and the journey there. I was very disappointed, as had booked ba... Voir plus
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I feel compelled to leave an amazing review as I almost didnt book due to a negative review I saw online. I booked a spa day slot followed by afternoon tea for my 40th and enjoyed my time. The venue w... Voir plus
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We arrived at our resort only to be told that our booking was cancelled. We did not cancel our booking. Spabreaks.com apparently cancelled our booking. Without letting us know that it was or why. We w... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
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4,3
Excellent
21 k avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I had an excellent experience from Annie D
I had an excellent experience from start to finish. Annie was professional, knowledgeable, and communicated clearly throughout the entire process. Everything was handled efficiently, and went above and beyond to ensure I was happy with the outcome. The quality of the service exceeded my expectations, and I wouldn't hesitate to recommend them to anyone looking for a reliable and trustworthy company. Thank you for making the whole experience smooth and stress-free!"
27 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Simon,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Annie provided such excellent service and efficiently assisted you with organising your booking. It's always pleasing to hear that the service exceeded expectations.
Our Spa Experts are very knowledgeable and are always happy to help. We hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Spa break booking
I initially booked a break, unfortunately it transpired those dates were unavailable.
I dealt with an outstanding Customer Experience Exec. (Kaya).
She was courteous, professional and answered all my questions with honesty and transparency. Her responses were swift, and I have now been booked on another break.
I would highly recommend.
Thank you very much for all your help in this matter and ensuring the whole process ran extremely smoothly
25 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Ruan,
Thank you for your feedback. I am glad to hear that Kaya was so helpful when your original hotel choice was no longer available.
It's great to know that she was courteous, professional and responsive and assisted you with organising an alternative option for you to enjoy a well deserved spa experience.
We hope you have a wonderful stay.
Kind regards,
Anthony - Quality Assurance Analyst
Highly responsive
I had very prompt & helpful response from Bianka Radics & was very pleased with the outcome. My mother & I are very grateful. Thank you.
26 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Zoe,
Thank you for sharing your experience with us. I am delighted to hear that you received such a prompt and helpful response from Bianka and that you were very pleased with the outcome.
It's lovely to hear that you appreciated the support provided. We're always happy to help.
I hope you both have a fantastic time on your spa break.
Kind regards,
Anthony - Quality Assurance Analyst
Réponse de Spabreaks.com
Hi Diana,
Thank you for sharing your feedback with us. I am pleased to hear that Jess provided such great service and assisted you efficiently with arranging your booking.
Our team of spa experts are very knowledgeable about all our partner venues and are always happy to help via WhatsApp, live web chat, or over the phone.
I hope you have a wonderful spa visit, and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Absolutely awful company don't do it…
Absolutely awful company don't do it they would not re arrange my booking even after I followed all their protocols of trying to contact them which I did but unfortunately they're closed at the weekend so I couldn't get hold of them. I actually contacted the venue as well and informed them by telephone call and email
Customer services was very rude and basically said in an email. Sorry you've lost your money and you're not getting it back this case is now closed.
25 juin 2026
Avis spontané
Réponse de Spabreaks.com
Dear Tabitha,
Thank you for your feedback. I am very sorry to hear about the difficult experience you had when trying to rearrange your booking, and for the frustration this has caused.
Thank you for bringing this matter to our attention.
We are currently investigating the full circumstances of your complaint and want to ensure every detail is thoroughly reviewed. A member of our team will contact you directly with an update as soon as our investigation is complete.
Kind regards,
The Spabreaks.com Feedback Team
So helpful
Due to the Red heat weather warning and a medical condition I was not relishing the prospect of a stay in an old hotel which has no A/C and the journey there. I was very disappointed, as had booked back in January and the break was for our wedding anniversary. Bianka at Spabreaks was so helpful, liaising with the hotel and managed to get our break re booked for autumn.
24 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Sarah,
Thank you for sharing your experience with us. I am very glad to hear that Bianka was so helpful in liaising with the hotel on your behalf, especially given the challenging weather conditions and your health considerations.
While it must have been disappointing to postpone your wedding anniversary celebration, I am delighted that we could successfully rearrange your stay for the autumn.
I hope you have a wonderful and comfortable break.
Kind regards,
Anthony - Quality Assurance
Cowboy company
Booked a spa day through here. Absolutely awful. Disgusting spa with blocked shower and rubbish on the floor. No hairdryer and had to leave with wet hair. They changed my appointment on the day as had double booked. Nightmare..and what did spabreaks do?... a £10 refund. Speachless. Would never use again. Unethical money grabbing joke of a company.
8 mai 2026
Avis spontané
Réponse de Spabreaks.com
Dear Rachael,,
Thank you for your feedback regarding your recent spa day at The Park Regis. I am deeply sorry to hear about the poor cleanliness and lack of facilities you experienced at the venue, as well as the last-minute disruption to your scheduled appointment time.
As a third-party booking agent, we expect all our partner venues to maintain the highest standards of hygiene and customer care, and it is clear that your experience fell short of these expectations.
While we act as a booking intermediary, we take reports of this nature very seriously.
My colleagues in our Customer Relations Team have been assisting you with your complaint and I am sorry that the resolution of a £10 refund that was offered by The Park Regis felt inadequate given the level of frustration and inconvenience caused to your day.
Thank you for bringing this to our attention.
Kind regards,
The Spabreaks.com Feedback Team
Don’t brother spending your money here!!!
Don’t brother spending your money here, the customer service is terrible. I’ve been trying to get a reasonable outcome for ONE YEAR!
I feel completely let down by this business and would strongly caution anyone considering purchasing a voucher.
I spent £300 on a spa voucher, only to later discover that actually using it was incredibly difficult. As someone who works full-time, weekends were the only realistic option for me. However, whenever I tried to book, I was repeatedly told that Saturdays were unavailable, whether I wanted a daytime or evening appointment. The only availability offered was on weekdays.
Had these restrictions been made clear before purchase, I would never have spent £300 on the voucher in the first place.
I contacted the business several times to explain the situation and advised that I felt the voucher had been sold without properly communicating the practical limitations on booking availability. Rather than trying to help, offering alternative solutions, or extending the voucher while the issue was being discussed, I was met with a complete lack of flexibility and customer care.
The voucher has now expired and my request for an extension has been refused, despite the fact that I had already raised concerns and attempted to use the voucher before it expired.
What is particularly frustrating is that the business appears happy to take customers’ money but unwilling to assist when those customers encounter genuine difficulties using what they have paid for. Losing £300 because of booking restrictions that were not clearly communicated and a refusal to show any goodwill is unacceptable.
This experience has left me feeling that customer service is simply not a priority here. I will not be purchasing from this business again and would advise others to carefully check availability and restrictions before spending their money.
23 juin 2026
Avis spontané
Réponse de Spabreaks.com
Dear Aashana,
Thank you for taking the time to share your review. We appreciate all feedback from our customers, but I must clarify the facts surrounding your booking, as our official records do not match the account you have provided.
We've checked the payment history on your booking and can confirm that you originally booked The Afternoon in the Spa Garden spa package at Carden Park for £278.00 to travel on a Wednesday using Klarna rather than a Spabreaks.com voucher for this experience, and subsequently contacted us to cancel the booking..
Although a refund was against our standard terms and conditions, our team issued a spa credit as a gesture of goodwill to avoid missing out on the opportunity to enjoy a spa experience. Our spa credits can be used as full or part payment against any venue or package listed on our website and are valid for a year.
The package you chose to book is not offered on a Saturday. It has always been a Monday to Friday and Sunday package only, and details of which dates or days of the week an experience is offered are outlined as part of the booking process.
We've reviewed our contact history from the contact details we have from your booking and our last recorded contact from you was an email on 30th March when further guidance was provided regarding the use of your spa credit. We have received no further correspondence or contact attempts from you since that date.
However, I can see that a member of our Customer Services Team has reached out to you today to assist you with resolving the issue with your spa credit.
Kind regards
The Spabreaks.com Feedback Team
Drew was very well informed and…
Drew was very well informed and helpful. Thank you
23 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Maria,
Thank you for your feedback. I am pleased to hear that Drew was very well informed and helpful and assisted you with your booking.
Our Spa Experts are very knowledgeable and are always happy to help.
We appreciate you taking the time to share your experience and hope you enjoy your spa experience.
Kind regards,
Anthony - Quality Assurance Analyst
Helpful professional staff
Helpful, professional staff. Made my booking experience simple and enjoyable
23 juin 2026
Avis spontané
Réponse de Spabreaks.com
Dear David,
Thank you for your feedback. I am glad to hear that you found our staff helpful and professional, and that they made your booking experience simple and enjoyable.
We appreciate you taking the time to share your experience with us and hope you enjoy your spa experience.
Kind regards,
Anthony - Quality Assurance Analyst
Réponse de Spabreaks.com
Hi Eleanor,
Thank you for your feedback. I am delighted to hear that Bianka has been fantastic and that you were happy with the service she provided.
We truly appreciate you taking the time to share your experience.
Kind regards,
Anthony - Quality Assurance Analyst
We arrived at our resort only to be…
We arrived at our resort only to be told that our booking was cancelled. We did not cancel our booking. Spabreaks.com apparently cancelled our booking. Without letting us know that it was or why. We will not be booking through them again. Rubbish customer service. We were looking forward to celebrating our anniversary. Instead we had to return home. Very disappointed. Call themselves experts. Will ring the venue direct next time. Shoddy at best
18 juin 2026
Avis spontané
Réponse de Spabreaks.com
Dear K Smith,
Thank you for bringing this matter to our attention. I am deeply sorry to hear about your experience and the significant disappointment this caused, particularly as you were looking forward to celebrating your anniversary.
Discovering that your booking was cancelled upon your arrival is completely unacceptable, and I understand your frustration at having to return home. We aim to provide a reliable service, and it is clear that something has gone seriously wrong in this instance.
I want to investigate exactly what occurred between our system and the venue, and ensure this is fully resolved for you. As I do not have your booking details from this review, we have reached out via Trustpilot for further information so we can locate your booking and address this with the venue as a matter of urgency.
Please accept our sincere apologies for the distress and disruption this has caused to your anniversary plans.
Kind regards,
The Spabreaks.com Feedback Team
Excellent service
Charlotte was really helpful. The hotel that had originally been selected was no longer available and she went through the options in the city we required aswell as explaining what was available at the new hotel we choose.
18 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hello,
Thank you for your feedback. I am glad to hear that Charlotte was so helpful when your original hotel choice was no longer available. It is great to know that she was able to guide you through alternative options in your chosen city and clearly explain what the new hotel had to offer.
We hope you have a wonderful stay.
Kind regards,
Anthony - Quality Assurance Analyst
Very good impressed with Charlotte…
Very good impressed with Charlotte competent great see how spa goes more feed back mid week
18 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Guljinder,
Thank you for your feedback. I am pleased to hear that you were impressed with Charlotte and that she made the booking process simple and straightforward.
I hope you have a truly wonderful time on your spa break.
Kind regards,
Anthony - Quality Assurance Analyst
Great customer service
Annie was very friendly from the startm Very easy to book via WhatsApp. Will book again!
19 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Kevin,
Thank you for sharing your experience. I am delighted to hear that Annie was very friendly and made the booking process via WhatsApp so easy to use.
We look forward to helping you arrange your next booking.
Kind regards,
Anthony -Quality Assurance Analyst
Speedy and efficient assistance
Speedy and efficient assistance. Very polite abd friendly. Took initiative to follow up wirh me today. Thank you!
18 juin 2026
Avis spontané
Réponse de Spabreaks.com
Dear Shahida
Thank you for your kind review. I am pleased to hear that you received speedy and efficient assistance, and that our team member was polite and friendly. Taking the initiative to follow up with you is exactly the standard of service we strive to provide.
Thank you for choosing us.
Kind regards,
Anthony
Quality Assurance Analyst
Used Spabreaks.com to book an overnight…
Used Spabreaks.com to book an overnight spa break for myself and my Wife for her birthday via the WhatsApp service. Agent was very helpful and arranged everything for us. Great customer service, highly recommended
17 juin 2026
Avis spontané
Réponse de Spabreaks.com
Dear Paul,
Thank you for sharing your experience with us. I am delighted to hear that you used our WhatsApp service to book a special overnight birthday spa break for your wife.
It is wonderful to know that our agent was helpful and took care of all the arrangements for you. Providing great customer service is always our priority, and we truly appreciate your high recommendation.
We hope your wife has a fantastic birthday celebration.
Kind regards,
Anthony
Quality Assurance Analyst
Very disappointed with my experience…
Very disappointed with my experience using SpaBreaks.
I booked a spa day for two through SpaBreaks and paid £398, believing I was getting a competitive deal. Shortly afterwards, I discovered that the exact same package was available directly through the spa’s own website for £318.40 – almost £80 cheaper.
I contacted SpaBreaks to explain my concerns and asked them to review the price difference. Their response was simply that the spa was running its own sale and that they had no control over the pricing, therefore they would not offer any refund, price adjustment, or goodwill gesture.
While I understand businesses can have different pricing structures, I find it unacceptable that a specialist booking company is charging significantly more than booking directly with the venue. What disappointed me most was the complete lack of willingness to help or acknowledge how unfair this feels from a customer’s perspective.
Had I known I could book the same package directly for £79.60 less, I would never have used SpaBreaks. Unfortunately, this experience has left me feeling misled and undervalued as a customer.
I would strongly recommend that anyone considering booking through SpaBreaks checks the venue’s website first, as you may find the same package available at a much lower price.
17 juin 2026
Avis spontané
Réponse de Spabreaks.com
Dear Charlie,
Thank you for taking the time to share your feedback regarding your recent booking. I am very sorry to hear about your disappointment regarding the price difference you discovered and the frustration this has caused.
While our packages are typically competitively priced in agreement with our partner venues, there are occasions where a spa may independently launch a direct promotion or flash sale on their own website that sits outside our standard pricing structure. I understand how disheartening it is to see a lower price shortly after booking, and I am sorry that our initial response left you feeling undervalued.
Our Customer Services Team have been in contact and have now offered you a voucher to use on a future booking as a goodwill gesture for the disappointment and inconvenience caused.
Your feedback regarding how this was handled is very important to us, and I will be sharing your comments with our customer service management team to review how we can better support our guests in these situations.
Thank you again for bringing this to our attention.
Kind regards,
The Spabreaks.com Feedback Team
Amazing facility…
I feel compelled to leave an amazing review as I almost didnt book due to a negative review I saw online. I booked a spa day slot followed by afternoon tea for my 40th and enjoyed my time. The venue was just what I needed. It was clean, hospitable and all facilities were well kept. I will definitely book again.
16 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi,
Thank you so much for taking the time to leave us a review, we truly love hearing from our customers.
I’m delighted to hear that you enjoyed your recent spa visit and that everything met your expectations and that you had such a relaxing and restful time while celebrating your birthday.
We’re always here to help and would be thrilled to assist you with booking your next spa experience..
Kind regards,
Anthony - Quality Assurance
Drew was very helpful, Thank you
Drew was very helpful with my group booking and very informative. Just want to thank you for such a wonderful experience. Thanks Laura
16 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Laura,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Drew was very helpful and informative, and assisted you with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
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