Really helpful, went above and beyond! She helped me with some gift voucher errors I had and also because I mentioned I was pregnant, she rand up the spa to check if they had pregnancy safe treatment... Voir plus
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Lisez les avis des autres
Disappointing service . I couldn’t book online as I needed to check my Spa Breaks account balance . So I waited until my call was eventually answered. The balance is actually £556 - the value of a... Voir plus
I initially booked a break, unfortunately it transpired those dates were unavailable. I dealt with an outstanding Customer Experience Exec. (Kaya). She was courteous, professional and answered al... Voir plus
L'entreprise a répondu
I was having a nightmare trying to book a spa day for 10 hens. I replied to the WhatsApp function on the website and I’m so glad I did as Corinna stepped in and helped sort everything out… within a fe... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Coordonnées de contact
4,4
Excellent
21 k avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
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Had a lovely Sunday night spa break at…
Had a lovely Sunday night spa break at Marriott Park Tudor Country Club. Massage was fantastic, food was amazing and the staff were very attentive and helpful. Highly recommended.
31 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi,
Thank you so much for taking the time to leave us a review, we truly love hearing from our customers.
I’m delighted to hear that you enjoyed your recent spa visit to Marriott Tudor Park Country Club and that everything met your expectations and that the staff were so friendly and attentive.
We’re always here to help and would be thrilled to assist you with booking your next spa experience..
Kind regards,
Anthony - Quality Assurance
Good communication and follow up on any…
Good communication and follow up on any questions. Drew was efficient and prompt in responding and the booking process was quite straightforward.
5 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Susan,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was helpful and efficient and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
wonderful customer service from Bianka…
wonderful customer service from Bianka today. Really helpful, understanding and went above and beyond to resolve the issue for me.
5 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Clare,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Bianka provided such helpful customer service and went above and beyond to assist with your request.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
increased price when i went to pay
have been looking at making a booking all week, in time before their summer sale ends (not for another 4 days). Went to make the booking today (sunday 27th September), again same price id seen all week - made the booking over live chat, got to payment and conveniently the price is now £40 more, woman advised that prices havnt changed, when i can guarantee you they have! very naughty of spa breaks! did not continue with the booking! (have also just noticed that the bank holiday sunday was included in the deal, and since trying to book, this has also now been pulled, so they cant say they havent made changes as they have!
I have been contacted since regarding my review stating this date was never included in the offer but I can confirm I am 1000% certain that all of the Sundays in September were indeed included until time of payment.
5 juin 2026
Avis spontané
Réponse de Spabreaks.com
Dear Cara,
Thank you for leaving us a review. We genuinely value all customer feedback, and providing a seamless booking journey is incredibly important to us.
I was very sorry to hear that you experienced some issues while trying to secure your booking. Thank you also for taking the time to speak with me on the phone earlier today so we could discuss this.
To clarify the details regarding the Summer Sale promotion for The Parkgate Hotel Cardiff, this specific offer runs until June 8th and applies to arrival dates between May 11th and September 1st, 2026. Because your preferred travel date is September 27th, it unfortunately falls outside of this specific promotional window, meaning the Summer Sale discount could not be applied.
Our Product Team has reviewed the campaign details and confirmed that these travel dates have remained unchanged since the launch of the sale several weeks ago.
Additionally, regarding the August Bank Holiday Sunday, I can confirm this date was included in the promotion; however, due to high demand, it has now completely sold out and is no longer showing as available on our website.
We truly apologise for any disappointment or inconvenience this has caused to your planning, and we appreciate your patience while we looked into this for you.
Kind regards
The Spabreaks.com Feedback Team
Réponse de Spabreaks.com
Hi TB,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Sophie was very helpful and responsive and was able to assist you with your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Great customer service!
Really easy to redeem my voucher and book our Spa Day. The assistant was super friendly, and did her best to arrange everything (times, treatments) that we'd hoped for. We're looking forward to our Spa Experience! xx
4 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Patricia,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Annie was friendly and helpful, and made all the arrangements on your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Really helpful WhatsApp messaging…
Really helpful WhatsApp messaging option to check availability and other details. Annie was very helpful 😊
4 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Claire,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Annie provided such helpful service and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Original booking was not able to…
Original booking was not able to accommodate us, Sophie sorted it all out, moved the booking to another venue. Very helpful and friendly.
4 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Cheryl,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Sophie was very helpful and friendly and assisted you with arranging an alternative venue for you to enjoy your spa experience.
We're always happy to help and with over 550 spas and hotels to choose from there's always options to suit every customer.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Spabreaks.com Feedback Team
Very helpful and patient
Very helpful and reassuring from Charlotte.
Was a big booking so needed help to get it right. Thanks. Recommended.
4 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi MM,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Charlotte was very helpful, and reassuring and assisted you with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Sophie was brilliant helpful and quick…
Sophie was brilliant helpful and quick at sorting out my spa break last minute! Very good service and very friendly!
4 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Lily,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie provided such brilliant service and efficiently assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Easy booking - Elise was a star !
Elise was so helpful taking me through the booking process and explaining everything including detailing what was included in the deal
3 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Sandra,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Ellesse was patient and helpful and assisted you with completing your booking.
We're always happy to help
I hope you enjoy your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Dreadful experience
Dreadful experience, I booked a spa day and it was cancelled by the spa and I am now fighting to get a refund.
4 juin 2026
Avis spontané
Réponse de Spabreaks.com
Dear Mr and Mrs Ellison,
Thank you for your review. We are always grateful for customer feedback and I would like to sincerely apologize that your booking at The Polurrian Hotel could not be confirmed on this occasion.
We work closely with over 550 UK-based spas and hotels, and we rely on our partners to provide us with live, up-to-the-minute availability. While we do everything we can to prevent booking discrepancies, a rare synchronization issue occurred in this instance, and we are incredibly sorry for the disruption to your plans.
Whenever an issue like this arises, our team immediately endeavours to find a range of suitable alternatives in the local area to try and save your experience.
As we were unable to find an alternative that worked for you on this occasion, I can confirm that a full refund has been processed back to your original payment method.
Please accept our sincere apologies once again for the disappointment and inconvenience caused.
Kind regards
The Spabreaks.com Feedback Team
Booking with a voucher online
I tried to book a spa break on line as I had a voucher. I was not succeeding so decided to phone Spa Breaks. Sophie Bonwick was the very helpful person that I spoke to, she was incredibly helpful, and my booking was confirmed today.
Thank you very much.
3 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Elaine,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Sophie provided such helpful service and assisted you with arranging your booking and redeem your gift voucher.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
I only like to book through Sophie
I only like to book through Sophie, she knows exactly what I want and is very helpful, always have had the best experience with her! She is amazing!
Thanks Sophie yet again for your service and the way you have been able to make everything perfect 🤗
2 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Elivena,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was so helpful again and assisted you with organising your booking and making the process so easy.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Customer service super helpful and made…
Customer service super helpful and made booking very easy - thanks Drew
2 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Annabelle,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew provided good customer service and made the booking process really easy.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Spa breaks were accommodating and…
Spa breaks were accommodating and Karina was very helpful and booked a deal last minute for our anniversary! I couldnt recommend Spa breaks enough it was a great, friendly and professional service. Thank you for making it a special day for us!
1 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Jayna,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Karina was helpful and professional and made the booking process nice and easy.
We're always happy to help and hope you enjoy your anniversary spa experience.
Kind regards
Anthony - Quality Assurance
Jessica Hack was very responsive
Jessica Hack was very responsive, helpful and made the process quick and easy
1 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Rabeea,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Jessica was very helpful and responsive and made the booking process so quick and easy to complete.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Very poor customer service and voucher
Very poor customer service.
Got a voucher from a relative for Xmas for a spa afternoon, with Hot chocolate and Ginger biscuits.
Tried to book in January, and they said I could only book in January (even though the voucher was valid till dec 2026. They also said "Hot chocolate and Ginger biscuits will no longer be available."
To make it short, they then told me that I could book something else, asked a different date. It took them a month to reply, 2 days before the potential booking.
I was initially offered a refund via email, which I then asked for, but they said it's not possible.
In short, it's very tedious, the customer service is poor, not worth the painful booking and lack of consideration from the team.
Update 05/07/26: The customer service tried to contact me once as mentionned and never tried again. They could have sent an email, but that would have been too easy.
15 avril 2026
Avis spontané
Réponse de Spabreaks.com
Dear Louis,
Thank you for leaving us a review. We genuinely appreciate all customer feedback, as it helps us identify areas where we can improve.
I was very sorry to hear about the difficulties you experienced when trying to redeem your Spabreaks.com gift voucher for the Rena Spa at Leonardo Royal Hotel St Paul’s.
Having fully investigated the circumstances and reviewed our communications, I completely agree that we fell short of the high standards of customer service we strive to deliver. Please accept our sincere apologies for the frustration and inconvenience this has caused you.
We attempted to reach you by phone this evening to apologize personally and discuss how we can make this right for you. We will try to contact you again tomorrow via phone or email to ensure we find a satisfactory resolution.
Thank you for your patience, and we look forward to speaking with you soon.
Kind regards
The Spabreaks.com Feedback Team
You're better off booking direct yourself!
Pretty poor. Aside from the fact that the venue itself - Last Drop Village near Bolton - was an absolute dump, I did not hear anything back from Spabreaks after booking. I chased by email - no response. I called and was told they'd follow up with the spa and email me back - nothing. Desperately, I rang the "spa" itself and was told they'd emailed me (I'd received nothing). Turns out they'd been given an incorrect email address for me by Spabreaks. This was frustrating and annoying. I had to chase the "spa" and do all of the running around myself. It would have been easier (and possibly cheaper) to book direct myself! Also, don't they quality check the venues. Last Drop Village's "spa" is run-down, dirty, horrible. No one should pay to use the "facilities" there!
29 mai 2026
Avis spontané
Réponse de Spabreaks.com
Dear Nadia,
Thank you for leaving us a review. We genuinely appreciate all customer feedback and use it to monitor the standards of our bookings.
I was very sorry to hear that you experienced difficulties with finalizing the details of your itinerary. To provide some context, Spabreaks.com acts as a booking agent for over 550 UK-based spas and hotels. As part of our standard process, your chosen venue will usually confirm your full itinerary and treatment times directly with you via email or phone within 48 to 72 hours of making your booking.
We sincerely apologise that this itinerary confirmation did not reach you as expected on this occasion.
Because our reservation system automatically securely transmits the contact details provided at the time of booking, the venue would only have had access to that specific email address. We truly apologise for the frustration caused if there was a technical glitch or an error in their communication system.
Our Customer Service Team did attempt to assist you with this issue via both phone and email, but we unfortunately did not receive a response from the spa prior to your stay.
We always want our guests to have a thoroughly relaxing and enjoyable experience, and it is incredibly disappointing to hear that your visit fell short. Please be assured that we have passed your feedback directly to our regional Product Manager for their attention.
Thank you again for sharing your experience, and please accept our sincerest apologies for the disappointment and inconvenience caused.
Kind regards
The Spabreaks.com Feedback Team
Drew
Drew made extra calls to the hotel to try and work around my options which he did successfully so that I could complete the booking. These options were not available online. Happy customer 😊
1 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Michael,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Drew provided such personalised good service and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
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