Really helpful, went above and beyond! She helped me with some gift voucher errors I had and also because I mentioned I was pregnant, she rand up the spa to check if they had pregnancy safe treatment... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Disappointing service . I couldn’t book online as I needed to check my Spa Breaks account balance . So I waited until my call was eventually answered. The balance is actually £556 - the value of a... Voir plus
I initially booked a break, unfortunately it transpired those dates were unavailable. I dealt with an outstanding Customer Experience Exec. (Kaya). She was courteous, professional and answered al... Voir plus
L'entreprise a répondu
I was having a nightmare trying to book a spa day for 10 hens. I replied to the WhatsApp function on the website and I’m so glad I did as Corinna stepped in and helped sort everything out… within a fe... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
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4,4
Excellent
21 k avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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The staff were completely rude and inconsiderate
The staff were completely rude and inconsiderate. I was 10 minutes late to my massage and the massage lasted a total of 24 minutes and I had timed it. Obviously when the massage ended a lot earlier than expected and I questioned, the masseuse was very snappy and rude with her response and left the room abruptly. When I spoke to the lady at the desk she was sitting right next to the manager who ignored me completely and had no desire to rectify or even apologise for the inconvenience. The treatment was supposed to be 40 minutes and as I paid £112 I think it’s absolutely ridiculous that I couldn’t even get a full 30 minutes. My main issue is how rude, unprofessional and inconsiderate the staff were. Do not book as the staff clearly do not care about customers who are paying their hard earned money for a massage.
30 mai 2026
Avis spontané
Réponse de Spabreaks.com
Dear Imaan,
Thank you for leaving us a review on Trustpilot. We genuinely value all feedback and appreciate you taking the time to share your experience with us.
I am incredibly sorry to hear that your visit to Rena Spa at Leonardo Royal City Hotel was not as relaxing or enjoyable as it should have been. It is always disappointing to learn that a guest encountered issues with venue staff, especially when the experience is meant to feel entirely seamless.
As a third-party booking agent, Spabreaks.com actually invites customers to leave two separate reviews: one regarding our booking service, and a second relating specifically to the spa or hotel itself.
While this review was submitted under our booking service link, the feedback you shared is vital for the venue. This venue-specific feedback is incredibly important to us, as it allows us to hold our partner spas to the highest standards and ensure they make the necessary improvements.
Following our phone conversation this morning, I will be using the details from your review to raise a formal complaint on your behalf. Our Customer Relations Team will investigate this fully with the hotel management.
Thank you again for your patience, and I will be back in touch as soon as I have an update from our team.
Kind regards
The Spabreaks.com Feedback Team
Charlotte is friendly and helpful
Charlotte is friendly and helpful. She was really patient with me to help find the right options for my Mother-in-law’s 80th birthday surprise.
29 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Nishma,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was so helpful, patient and friendly and assisted you with organising your Mother-in-laws special celebration surprise booking.
We're always happy to help
I hope you enjoy all your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Ellesse was extremely helpful
Ellesse was extremely helpful and professional, arranged my booking swiftly and accurate. was polite throughout the whole process.
the process was easy and stress free. Thank you
30 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Ellesse provided helpful and professional service and efficiently assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Charlotte was very helpful
Charlotte was very helpful. I had a credit note and vouchers that I thought was going to be hard work, she made it all easy booking my spa day. I came off the phone feeling very happy.
30 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Tina,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte provided helpful service and was able to assist you with redeeming your credit note and gift vouchers for your forthcoming booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Lovely service
Charlotte was lovely, quick and answered all my questions - can’t wait to go on my spa break!
29 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Giorgia,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was so lovely to speak to and made the booking process so simple and straightforward.
We're always happy to help
I hope you enjoy your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Great service
Great service. So easy to just be able to speak to someone. The member of your team was called Bianka Radics who was very friendly, helpful and efficient.
29 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Madeline,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Bianka provided such friendly, helpful and efficient customer service and dealt with your booking amendment efficiently.
We're always happy to help by phone, Live Chat or WhatsApp.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Excellent service
I needed help with a gift voucher that was due to expire. I emailed and phoned the team at Spabreaks.com and both services were excellent in communication and advice. I have now booked my break with no additional costs after brilliant advise from the team. Excellent service and this company will now be my go to spa break option. Kind Regards
28 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Sindy,
Thank you so much for taking the time to leave us a review, we always appreciate reading customer feedback.
I’m really pleased to hear that we provided such excellent customer service and offered brilliant advice to resolve your voucher query quickly.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
The experience was completely ruined…
The experience was completely ruined and would not use this company again.
I booked the Sunday Escape package with one 1-hour spa treatment for each guest, but instead we were incorrectly issued a golf package voucher.
As the booking was non-refundable and there was no option to amend the booking through my account, I contacted Spabreaks immediately by email to explain the mistake. Shortly afterwards, I received a booking amendment email showing the second guest’s name together with an allocated treatment time, so I reasonably understood this to mean that the booking had been corrected and both treatments were confirmed.
However, when I later contacted the spa directly to confirm the arrangements, I was informed that the second treatment had never actually been booked and there were no available treatment slots left on the day.
I contacted Spabreaks again requesting either a treatment credit or appropriate resolution, as we did not use any golf facilities and did not receive the treatment that had effectively been implied as confirmed. Unfortunately, my email was completely ignored.
The entire experience was extremely disappointing and completely ruined what was supposed to be a relaxing spa day. The communication was misleading, customer service was poor, and the issue was never properly resolved. Based on this experience, I would not use this company again.
24 mai 2026
Avis spontané
Réponse de Spabreaks.com
Dear Lana,
Thank you for taking the time to leave us a review. We genuinely value all customer feedback and use it to continually improve our service.
I was sorry to hear that there was some confusion regarding your recent booking. I have fully investigated your reservation and our subsequent communications, and I would like to provide some clarification.
While your chosen venue, The All Saints Resort, does offer a "Sunday Escape" package (which includes a 60-minute spa treatment per person), the package you selected and booked online was the "Overnight Spa and Golf Retreat." This specific package includes a 60-minute spa treatment for the first guest and 18 holes of golf for the second guest.
Our records show that we received your request on May 6th regarding a preference for both guests to receive spa treatments. We responded the very same day to clarify exactly what your online booking included. In that message, we advised that you would need to change your package selection if you wished to swap the round of golf for a second spa treatment.
As we did not receive a reply or any further pre-travel communication from you until your checkout date on May 25th, your booking remained exactly as originally selected. Had we received a request to amend your package prior to your arrival, our Customer Services Team would have been more than happy to assist you with upgrading the booking and processing any additional balance required.
Kind regards
The Spabreaks.com Feedback Team
Amazing customer service
Amazing customer service, very helpful. And reply to messages very quick
29 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Elisha,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Jess was very helpful and responsive and assisted you with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Great customer service
Great customer service - easy to chat with, clear communications and very easy to book a spa day
28 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Alyssa,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was very helpful and made the booking process simple and straightforward.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Brilliant experience
Brilliant experience. Not only did I get the best deal for our stay through Spa Breaks their customer service to get it booked and arranged was amazing. Sophie I particularly was so helpful, professional and efficient in helping me fix a payment issue. Will 100% use spa breaks again!
28 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Kay,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was professional, efficient and helpful and provided you with such great customer service.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Great service
I did the whole thing over WhatsApp Jessica (Hack) who did my booking for me was AMAZINGLY helpful and patient. I had had a surfed around and this was definitely the best deal.
28 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Anita,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Jessica provided such patient and helpful service and assisted you with arranging your booking.
We partner with over 550 UK spas and hotels and always have options to suit every customer preference.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Service was exceptional
I had an unused credit note which I was having issue booking my spa date. I called Spabreaks and spoke with Sophie, whom from the start was very polite, patient and understanding to my needs. She followed up on a regular basis where I needed to submit some information and in the interim was very patient. A massive thanks to Sophie for an exceptional service.
18 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Patricia,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was polite, patient and helpful and assisted you with organising your booking and redeeming your credit note.
Customer service is hugely important to us, so I'm delighted to hear that she provided such consistently exceptional service.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Spa booking
Haven’t had the spa yet but Sophie B was extremely helpful throughout the booking process
27 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Bunmi,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Sophie provided such extremely helpful service and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Reliable and professional!
I use SpaBreaks regularly and always have had a wonderful experience. This booking has also been excellent and also exceptional! I accidentally booked the wrong date and Bianka was responsive and on the case straightaway after I reached out, and it was all corrected within 48 Hours (because the venue took a little longer to confirm the amendment). Bianka was supportive and so helpful, and I really appreciate the support, and she is definitely a problem solver!
27 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Gabriela,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Bianka provided such fantastic customer service and dealt with your booking amendment efficiently.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Handled the booking for me
Handled the booking for me. Good customer service and answered all my questions.
27 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Paul,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Annie was knowledgeable and helpful and assisted you with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
I just wanted to share some feedback…
I just wanted to share some feedback about Sophie. She has been incredibly accommodating and supportive, particularly when I was faced with some unforeseen circumstances. Her understanding and willingness to help made a real difference, and she went above and beyond to ensure everything was handled smoothly.
I’m very grateful for her support and would absolutely recommend her—she made the whole experience much easier at a challenging time. We can't wait for a relaxing Spa day to help us relax after a really challenging few weeks,
27 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Lyndsey,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm glad to hear that Sophie provided such amazing customer service and went above and beyond expectations to assist you with completing your booking.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Went to use my voucher to book a spa…
Went to use my voucher to book a spa day at the Chewton Glen to find it couldn't be booked at the weekend even though I'd paid extra to allow it.
Called Spa breaks and Sophie sorted this all out and booked it over the phone allowing the Fri we wanted.
Still unsure why the website won't allow it when you specifically pay extra for fri-sun.
Great customer service from Sophie to resolve the issue. Thanks
26 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi David,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Sophie provided such good customer service and was able to resolve your voucher query quickly.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Good facilities
The location and facilities are fantastic. Staff were amazing, friendly and helpful. We booked for a overnight stay, with an evening meal, 50min treatment and breakfast.
Reason I gave it a 4* rating it because of the filter grille around the swimming pool had green algea on it. The floor was pretty dirty.
I wasn't really impressed with the massage. It was like the oil was just smoothed over my back, there was no or hardly any pressure. It included facial too.
Other than the above, the stay was really nice. Food was amazing.
25 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Maninder,
Thank you so much for taking the time to leave us a review, we truly love hearing from our customers.
I’m delighted to hear that you enjoyed your recent spa visit and that overall you had such a relaxing time.
Although we couldn't identify the location from your review, we'll send you another invitation shortly so that you can leave us further feedback regarding your spa visit, which we can then forward directly to the venue.
We’re always here to help and would be thrilled to assist you with booking your next spa experience.
Kind regards,
Anthony - Quality Assurance
Spabreaks.com give great pleasure in every sense.
It is with great pleasure that I write an exemplary review for this company.
Having booked my self indulgent Spa Days through Spabreaks.com (because I'm worth it) over a number of years. I have consistently found all operations of their business to be of a high standard.
Anything good enough for me is good enough for anyone 😌
21 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Rose,
Thank you so much for taking the time to leave us a review, we always appreciate reading customer feedback.
I’m really pleased to hear that you've booked your spa experiences many times and have always received consistently good service.
Having a lovely bit of "me time" is so important nowadays, and I hope you have a wonderful spa visit.
Kind regards
Anthony – Quality Assurance
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