Really helpful, went above and beyond! She helped me with some gift voucher errors I had and also because I mentioned I was pregnant, she rand up the spa to check if they had pregnancy safe treatment... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Sophie at Spabreaks was very helpful. Her replies were prompt. She was happy to follow up any additional questions I might have. Her service made me feel that I would be happy to use Spabreaks agai... Voir plus
L'entreprise a répondu
Disappointing service . I couldn’t book online as I needed to check my Spa Breaks account balance . So I waited until my call was eventually answered. The balance is actually £556 - the value of a... Voir plus
L'entreprise a répondu
I initially booked a break, unfortunately it transpired those dates were unavailable. I dealt with an outstanding Customer Experience Exec. (Kaya). She was courteous, professional and answered al... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Coordonnées de contact
4,4
Excellent
21 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Book Direct
I recently booked a spa day through SpaBreaks and was extremely disappointed with the experience that followed. Just a couple of days after making the booking, I found that the exact same spa day was available significantly cheaper when booked directly with the hotel.
I contacted SpaBreaks to see if they would offer any kind of price match, partial refund, or goodwill compensation, but they refused to match the price.
It’s very disappointing to pay extra for using a third-party booking service, only to find a significantly cheaper direct price shortly afterwards, with absolutely no flexibility offered.
Unfortunately, this experience has left me feeling let down, and I will not be booking through SpaBreaks again.
Save yourself the hassle and book direct.
29 avril 2026
Avis spontané
Réponse de Spabreaks.com
Dear Gemma,
Thank you for leaving us a review, we always appreciate receiving customer feedback.
We’ve requested further information from you via Trustpilot, as we’ve been unable to identify your booking from the details provided. Once we have this, we’ll be able to give you a more informed and personalised response.
Kind regards
The Spabreaks.com Feedback Team
Great & helpful service today
Great & helpful service today, sorted out my issue very quickly & efficiently!
29 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Laura,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that we provided such great and helpful service and were able to resolve your query so quickly.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Samantha - Customer Feedback Leader
WhatsApp booking
I had to call the office on a couple of times and on each occasion I got through to someone who could help and were knowledgeable. The WhatsApp service was really useful as I want in a position to stay on the phone. Great service
27 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Jane,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Lani provided such helpful and knowledgeable service and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Drew went out of his way to help
Drew went out of his way to help. Going over and above Spabreaks.com's policies assisting us to complete our booking.
24 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi DN,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was very helpful and assisted you with organising your booking.
Our Spa Experts are very knowledgeable and are always happy to help. We hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
I needed to amend a booking with…
I needed to amend a booking with Spabreaks due to illness and I was helped almost immediately upon ringing. Bianka, a really friendly staff member, was able to contact the Spa hotel to rearrange my booking. I really appreciated the help, it has made the alteration easy and reassured me greatly, especially when anticipating that this change would be difficult. Thank you for your help!
28 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Laurel,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Bianka provided such fantastic customer service and dealt with your booking amendment in a friendly and reassuring way.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Bianka went out of her way to be kind
Bianka went out of her way to be kind, understanding , patient and helpful. She sorted it all out for us even when my first attempt to book somewhere went a bit wrong. She went above and beyond. Thank you.
28 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Eva,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Bianka provided such kind, understanding and patient customer service and was able to resolve your query so efficiently.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Unresolved complaint after weeks of chasing - AVOID
Booked a spa experience through Spabreaks at Christmas for early March and attempted to move the booking in advance due to medical reasons.
The venue confirmed they were happy to accommodate a change, however Spabreaks provided conflicting information and repeatedly delayed responses.
Despite multiple follow-ups, both the original booking date and the alternative date passed without resolution due to their handling of the situation.
The issue was escalated internally almost 2 weeks ago but still not resolved and communication has now stopped altogether. I'm having to resort to a chargeback from my Card provider to get a refund...
Extremely poor customer service and lack of accountability. Would not book through them again.
27 avril 2026
Avis spontané
Réponse de Spabreaks.com
Dear Iain,
Thank you for leaving us a review. We genuinely value all feedback and always ensure that we respond.
I’m truly sorry to hear that you encountered difficulties when trying to amend your booking. I completely understand how frustrating this must have been, and I’m sorry for any added stress caused by the delay while we investigated the circumstances.
Our Operations Team has now been in touch with you directly with an update whilst the chargeback process is ongoing.
Please accept our sincere apologies for the disappointment and inconvenience you’ve experienced.
Kind regards,
The Spabreaks.com Feedback Team
Great experience!
Great experience booking over the phone. Lani was knowledgeable, friendly and very efficient. I can't wait for our little spa break!
24 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Lindsay,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Lani was knowledgeable, friendly and very helpful and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Love Spabreaks
Love Spabreaks, best value. Most helpful operator in Lani.She is a credit to your organisation
24 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Alistair,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Lani was very helpful and assisted you so well with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Great customer service
Great customer service. Woman was so helpful and was quick to reply
22 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Zoe,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sinead was helpful and responsive and assisted you with your query.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Bianka Has been super helpful in…
Bianka Has been super helpful in rearranging my spa day and very accommodating thank you
24 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Ella,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Bianka was so helpful and accommodating and assisted you with rescheduling your experience.
We’re always happy to help.
Kind regards
Anthony – Quality Assurance
Great Customer Service
Lani was very helpful on the phone and ensured my booking was as speedy as possible. She was super friendly and it was a nice touch :)
24 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Heather,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Lani was very helpful and friendly and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Booked an anniversary break on the…
Booked an anniversary break on the phone with Drew. He was very helpful and made the whole procedure seamless. Definitely recommend.
24 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Dominic,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was very helpful and assisted you with organising your booking and made the process to simple.
Our Spa Experts are very knowledgeable and are always happy to help. We hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Great service very helpful
Great service, SDrew was so helpful with booking a triple room, and helping with additional needs, have booked before with Spa breaks and will again
24 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Claire,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was very helpful and assisted you with making all the arrangements on your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Great customer service from Sophie
Great customer service from Sophie,helped me find the right location that catered to our dietary requirements within a certain area.
Found out the correct information.
Great thing about this interaction for me was it was all done via WhatsApp allowing me to respond when I got a chance ect instead of a call where if have to free 10/20 minutes which is difficult with work.
16 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Hamza,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Sophie provided such great customer service and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Bad Communication between spa breaks and spa
Communication between spa breaks and the spa itself is terrible. Paid for services and didn't receive them. I was actually blamed for not receiving a service because I didn't ask for it. How is it meant to be a relaxing and luxury experience if I have to request every service I paid for. Never using this platform to book anything again.
21 janvier 2026
Avis spontané
Réponse de Spabreaks.com
Dear Yvonne,
Thank you for leaving us a review. We genuinely value all feedback and make sure to respond to every customer who takes the time to share their experience.
I was very sorry to hear that there was an issue with your booking and that you did not receive all of the elements included in your spa experience. I completely understand how disappointing that must have been.
Our Customer Relations Team has been in communication with the venue on your behalf and will continue to correspond with you directly as they work to resolve the matter.
Please accept our sincere apologies for any disappointment or inconvenience caused.
Kind regards,
The Spabreaks.com Feedback Team
The whole booking experience from start to finish was very simple
The whole booking experience from start to finish was very simple, Sophie who did my booking was very good.
21 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Cathy,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was very helpful and made the booking process very simple and straightforward.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Spoke to Sophie regarding booking my…
Spoke to Sophie regarding booking my couples spa package and she was super friendly, quick and helpful!
21 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Leyla,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was super friendly, quick and helpful, and supported you so well with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
I would like to thank Sophie Bonwick…
I would like to thank Sophie Bonwick for booking my spa day for me. She was extremely helpful and very patient and couldn’t do enough, replied to my emails very quickly and extremely helpful on the phone too. Thank you.
19 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Julie,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was extremely helpful and patient and assisted you with organising your booking and made the process stress-free.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Spa day phone booking
Booked a spa day for myself and a friend and Sophie went above and beyond to sort what we needed, keeping me up to date and I really felt like I mattered as an individual customer. Ive not been on the spa day yet but know that Sophie already contacted the spa ahead of time for us to make sure everthing was correct for us- that was off of her own back and a really nice touch.
Dropped a star just because its frustrating that the online system doesnt allow multiple gift cards to be used, or combination of gift card and voucher even when the terms allow it, so phone or chat becomes a necessity. System flaw though, no reflection on the very helpful team, just gives them more uneccesary work and a clunkier more time consuming booking journey than is ideal.
14 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Rebecca,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm glad to hear that Sophie provided such amazing customer service and assisted you with completing your booking.
We're always happy to help and thank you for your feedback regarding redeeming multiple gift vouchers.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
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