Really helpful, went above and beyond! She helped me with some gift voucher errors I had and also because I mentioned I was pregnant, she rand up the spa to check if they had pregnancy safe treatment... Voir plus
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Lisez les avis des autres
Disappointing service . I couldn’t book online as I needed to check my Spa Breaks account balance . So I waited until my call was eventually answered. The balance is actually £556 - the value of a... Voir plus
L'entreprise a répondu
I initially booked a break, unfortunately it transpired those dates were unavailable. I dealt with an outstanding Customer Experience Exec. (Kaya). She was courteous, professional and answered al... Voir plus
L'entreprise a répondu
I was having a nightmare trying to book a spa day for 10 hens. I replied to the WhatsApp function on the website and I’m so glad I did as Corinna stepped in and helped sort everything out… within a fe... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Coordonnées de contact
4,4
Excellent
21 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Bianka was amazing
Bianka was amazing. Really helpful and professional and resolved my query promptly. I wish more people were as easy to deal with as her.
Massive thank you Bianka
6 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Martin,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Bianka was so helpful, responsive and professional and assisted you with your booking query.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Good Customer Service & Fantastic Overnight Stay.
Me and my Wife had originally booked an Overnight Stay at the Lodge on Loch Lomond Hotel in Luss for 02/05/26 which included an evening three course meal, breakfast and one hour access to their thermal spa.
Unfortunately, due to an error on Spa Breaks online booking calendar we were unable to go on this date due to the hotel having no availability. I was contacted by Kaya who brought this to our attention as quickly as she could. Kaya did her very best to honour our voucher, including looking at alternative spa breaks at hotels within our general area. Luckily however we had our heart set on going to Lodge on Loch Lomond and Kaya was able to honour our booking and move it from the Saturday to the Sunday instead.
It made for a superb May day weekend. The hotel and surrounding scenery was beautiful. The meals was top notch and we're already considering going back again! We'd have no hesitation in booking with Spa breaks again due to it's great value for money and prompt, friendly and efficient customer service!
3 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Kaya was so helpful and assisted you with organising your booking.
We’re always happy to help, and providing great customer service is incredibly important to us.
I'm really pleased to hear you enjoyed your spa experience at the Loch Lomond Hotel, and we’d be delighted to assist you again in the future.
Kind regards
Anthony – Quality Assurance
Friendly staff and quick and easy to…
Friendly staff and quick and easy to book over the phone.
I put 4 stars as I had to call back a couple of times as an email to pay wasn’t received and for a refund but that didn’t effect the good service.
28 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Leeanne,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was helpful and assisted you with organising your booking and made the process nice and simple.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Treatment Only - Divine Massage
We only had a treatment but was unable to enjoy the steam room, sauna and swimming pool.
My husband and I had the divine massage, it was effective and relaxing. We both appreciated it.
The lady who treated us was thorough, professional and friendly.
29 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Bridgette,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that you enjoyed your recent spa visit and that your spa treatments were so relaxing.
We're always happy to help and look forward to assisting you with booking your next spa experience.
Kind regards
Anthony - Quality Assurance
Really great customer service
Really great customer service. I had some gift vouchers and needed to book it over the phone. Sophie was a massive help and couldn’t have been happier
5 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Dan,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie provided excellent service and efficiently assisted you with organising your booking and redeeming your gift vouchers.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Helpful and efficient customer service
The customer service person I spoke to (Sophie) was really helpful and efficient. The booking process was very smooth. I really liked that it wasn’t hard to find the contact information on the webpage.
5 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Trina,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was really helpful and efficient and made the booking process simple and straightforward.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Bianka was super helpful and patient…
Bianka was super helpful and patient when I had to change my order, even when I got it wrong twice. Very nice and polite
5 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Annabelle,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Bianka was so helpful and friendly and was able to resolve your query so quickly.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Service with Sophie Bonwick was good
Service with Sophie Bonwick was good. I called in and inquired about some spa break packages and she was quick to send me some links suited toy requirements.
Everything was speedy and efficient, thanks to her.
5 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Abasietem,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was helpful and responsive, and supported you so well with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Great service
Great service. I have spoken to the representative a few times this week to get the right accommodation. They were very helpful and patience with me. I wanted to get to right because it was an overnight stay for special birthdays and was using gift vouchers. I was very happy with the customer services.
4 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Lynn,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was patient and helpful and assisted you with organising your booking.
We're always happy to help either by WhatsApp, Live Web Chat or by phone and hope you enjoy your special spa experience.
Kind regards
Anthony - Quality Assurance
Brilliant
I had to cancel my Spa Break short notice due to family illness - Bianca was very understanding and went above and beyond to support me. Highly recommend - communication was brilliant - even on a Bank Holiday Monday. Thank you x
4 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Kate,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Bianka was so understanding and went above and beyond expectations to assist with amending your booking.
We’re always happy to help.
Kind regards
Anthony – Quality Assurance
Poor experience I would not recommend
Poor experience I would not recommend, go direct to the spa - this service is pointless. Basically they allowed me to book a spa day when there was very limited availability for treatments and a 4.5 space between treatments - no availability to have lunch together. Very stressful and Spa breaks offer no assistance. I would nt recommend spa breaks.
2 mai 2026
Avis spontané
Réponse de Spabreaks.com
Dear Linda,
Thank you for leaving us a review, we always appreciate receiving customer feedback.
As part of the online booking process, and before any payment is taken, we clearly advise that spa treatments may be scheduled at any time during your stay.
Treatment allocation is completed by the spa teams themselves, based on their best availability at the time of booking.
We understand that some customers may have time constraints or specific preferences.
In these situations, we recommend contacting one of our Sales Experts via WhatsApp, Live Web Chat, or phone so they can check available treatment times during the booking process. Generally speaking most spas do not confirm allocated spa treatment times as part of their online booking processes.
Our Customer Service Team is always happy to contact the venue on our guests’ behalf to check for alternative time slots or, where possible, amend the date of travel to secure more suitable treatment times.
We have requested further information from you through Trustpilot, as we have been unable to identify your booking from the details provided.
Once we receive this, we will be able to offer a more detailed response.
Apologies for any disappointment or inconvenience caused.
Kind regards
The Spabreaks.com Feedback Team
Spabreaks specialist
One of the Spabreaks specialist Drew Leigh was extremely helpful & professional in sorting out a group booking with the spa hotel & date that we wanted. Definitely recommend.
1 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Nicola,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was extremely helpful and assisted you with organising your group booking.
Our Spa Experts are very knowledgeable and are always happy to help. We hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Lani was extremely helpful & very…
Lani was extremely helpful & very friendly. 5 star customer service!
3 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Amy,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Lani was very helpful and friendly and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Drew Leigh Made Our Day!
I just called the Spa Breaks team and had the absolute pleasure of speaking with a Spa Specialist named Drew Leigh. From start to finish, Drew was incredibly helpful, professional, knowledgeable, and genuinely kind.
They made the whole process seamless and enjoyable, and helped book a treatment for my sister and me that we’re both really excited about. It’s rare to come across such warm and attentive service. thank you, Drew, for making our experience so special!
30 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Simmy,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was very helpful, professional, knowledgeable, and genuinely kind.and assisted you with organising your booking.
Our Spa Experts are very knowledgeable and are always happy to help. We hope you enjoy your spa experience.
Kind regards
Samantha - Customer Feedback Leader
Book Direct
I recently booked a spa day through SpaBreaks and was extremely disappointed with the experience that followed. Just a couple of days after making the booking, I found that the exact same spa day was available significantly cheaper when booked directly with the hotel.
I contacted SpaBreaks to see if they would offer any kind of price match, partial refund, or goodwill compensation, but they refused to match the price.
It’s very disappointing to pay extra for using a third-party booking service, only to find a significantly cheaper direct price shortly afterwards, with absolutely no flexibility offered.
Unfortunately, this experience has left me feeling let down, and I will not be booking through SpaBreaks again.
Save yourself the hassle and book direct.
29 avril 2026
Avis spontané
Réponse de Spabreaks.com
Dear Gemma,
Thank you for leaving us a review, we always appreciate receiving customer feedback.
We’ve requested further information from you via Trustpilot, as we’ve been unable to identify your booking from the details provided. Once we have this, we’ll be able to give you a more informed and personalised response.
Kind regards
The Spabreaks.com Feedback Team
Great & helpful service today
Great & helpful service today, sorted out my issue very quickly & efficiently!
29 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Laura,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that we provided such great and helpful service and were able to resolve your query so quickly.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Samantha - Customer Feedback Leader
WhatsApp booking
I had to call the office on a couple of times and on each occasion I got through to someone who could help and were knowledgeable. The WhatsApp service was really useful as I want in a position to stay on the phone. Great service
27 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Jane,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Lani provided such helpful and knowledgeable service and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Drew went out of his way to help
Drew went out of his way to help. Going over and above Spabreaks.com's policies assisting us to complete our booking.
24 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi DN,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was very helpful and assisted you with organising your booking.
Our Spa Experts are very knowledgeable and are always happy to help. We hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
I needed to amend a booking with…
I needed to amend a booking with Spabreaks due to illness and I was helped almost immediately upon ringing. Bianka, a really friendly staff member, was able to contact the Spa hotel to rearrange my booking. I really appreciated the help, it has made the alteration easy and reassured me greatly, especially when anticipating that this change would be difficult. Thank you for your help!
28 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Laurel,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Bianka provided such fantastic customer service and dealt with your booking amendment in a friendly and reassuring way.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Bianka went out of her way to be kind
Bianka went out of her way to be kind, understanding , patient and helpful. She sorted it all out for us even when my first attempt to book somewhere went a bit wrong. She went above and beyond. Thank you.
28 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Eva,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Bianka provided such kind, understanding and patient customer service and was able to resolve your query so efficiently.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
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