Really helpful, went above and beyond! She helped me with some gift voucher errors I had and also because I mentioned I was pregnant, she rand up the spa to check if they had pregnancy safe treatment... Voir plus
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Disappointing service . I couldn’t book online as I needed to check my Spa Breaks account balance . So I waited until my call was eventually answered. The balance is actually £556 - the value of a... Voir plus
L'entreprise a répondu
I initially booked a break, unfortunately it transpired those dates were unavailable. I dealt with an outstanding Customer Experience Exec. (Kaya). She was courteous, professional and answered al... Voir plus
L'entreprise a répondu
I was having a nightmare trying to book a spa day for 10 hens. I replied to the WhatsApp function on the website and I’m so glad I did as Corinna stepped in and helped sort everything out… within a fe... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Coordonnées de contact
4,4
Excellent
21 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Easy to redeem
Easy to redeem. Very helpful and accommodating person on customer support
11 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Linda,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was very helpful and accommodating and assisted you with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
I had difficulty with the spa that I…
I had difficulty with the spa that I had booked thru spa breaks. I rang spa breaks and got through to Bianka who was professional, listed as I explained my predicament. She was extremely patient and carefully sorted the problem I had encountered. Thank you.
14 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Anna,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Bianka provided such patient and professional customer service and was able to resolve your query so quickly.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Charlotte was able to resolve my issue…
Charlotte was able to resolve my issue within minutes. Very efficient and helpful!
13 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Suzanne,
Thank you so much for taking the time to leave us a review, we always appreciate reading customer feedback.
I’m pleased to hear that Charlotte was helpful and responsive, and very quickly resolved your issue.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Sophie was really helpful when I called…
Sophie was really helpful when I called to make a booking and pay with some gift vouchers. Everything was really simple and straight forwards as well as quick
11 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Stephanie,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was really helpful and made the booking process simple and straightforward.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Sophie at Spa Breaks 5*
I called spa breaks after booking a gift voucher for myself and my wife to do the sunset experience at Celtic Manor.
When going to book online via spabreaks website the experience was no longer there. Sophie took the call and was efficient and attentive and took the voucher details from me and then contacted the spa to arrange the booking for my desired date and time. She the called me back within 30 minutes which is usually unheard of from most companies when they say they will call you back and confirmed that all had been booked.
Appreciate her getting all that sorted so easily 5*
14 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Tom,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was very helpful, responsive and attentive and ensured that your voucher was redeemed for your preferred experience.
We're always happy to help and hope you enjoy your spa visit.
Kind regards
Anthony - Quality Assurance
Second time a booking has been…
Second time a booking has been cancelled due to poor communication with venues and money refund will be delayed. Poor unreachable customer service. Trip away in 48 hours and now unlikely to be able to find somewhere of acceptable price. Will not book again. Please be warned of this issue before booking
13 mai 2026
Avis spontané
Réponse de Spabreaks.com
Dear Sharon,
Thank you for leaving us a review, we always appreciate receiving customer feedback.
I was disappointed to hear that there was an issue with your booking.
As a third party booking agent for over 550 UK based spa and hotels Spabreaks.com successfully completes thousands of bookings each week and it is unusual for there to be any issues.
We have requested further information from you through Trustpilot, as we have been unable to identify your booking from the details provided. Once we receive this, we will be able to offer a more detailed response.
Apologies for any disappointment or inconvenience caused.
Kind regards
The Spabreaks.com Feedback Team
I booked my spa experience for my mum’s…
I booked my spa experience for my mum’s hen do through Spa Breaks and spoke to a lovely girl called Sophie via the WhatsApp service. It was so easy to do and I managed to give all my preferences and get it booked super quick! Planning a hen do is stressful but this part has been a walk in the park.
All confirmation and booking details came through email quickly, and when I was having trouble with my card when trying to pay I simply gave them a call and they helped as much as they could their end which was great!
I will definitely be using them again, thank you so much!
1 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Jorden,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was very helpful and assisted you with organising your booking via WhatsApp.
Our Spa Experts are very knowledgeable about all the spas and hotels we partner with and can recommend the perfect option to suit every customer.
We're always happy to help either by WhatsApp, Live Web Chat or by phone and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Sophie was extremely helpful and…
Sophie was extremely helpful and efficient at helping me book my spa day package
12 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Louise,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was extremely helpful and efficiently assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Sophie Bonwick was informative
Sophie Bonwick was informative, helpful and whatever was asked was never to much, but hat a huge assert to Spa Breaks- Would highly recommend
3 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Kelly,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was helpful, informative, and efficient in assisting you with organising your booking.
We’re always happy to help, and I hope you enjoy your spa experience.
Kind regards
Anthony – Quality Assurance
Fix booking problem
Very helpful when I phoned fixed my problem out with no hassle. Good customer service from Sophie Bonnie’s.
11 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi John,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was helpful, responsive, and quickly resolved your issue.
We’re always happy to help, and I hope your enjoy their spa experience.
Kind regards
Anthony – Quality Assurance
Great customer support
My experience with Spabreaks was excellent, I would especially like to mention Sophie Bonwick she was extremely helpful and professional at all times and found me a great deal
11 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Sarah,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie provided such excellent service and was helpful and professional.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Sophie in customer services was…
Sophie in customer services was amazing, above and beyond to support my booking. Thank you!
12 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi FT,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie provided amazing service and went above and beyond expectations to assist you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Sophie has been brilliant arranging our…
Sophie has been brilliant arranging our recent spa trip. Very knowledgable and finds a brilliant deal.
12 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Rosie,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was a brilliant help and assisted you with amending your booking.
Our Spa Experts are very knowledgeable about all our spas and hotels and are always happy to help
I hope you enjoy your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Great customer service
11 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Jane,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie provided such great customer service and assisted you with organising your booking.
We hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
My daughter paid £500 for one night…
My daughter paid £500 for one night dinner bed and breakfast with access to the spa facilities valid until Dec2026
Also on the voucher it said book anytime.
To my disappointment when I tried to book the hotel last week I was told the offer had expired and was only available till April 2026.
I feel I should have received a full refund as what I bought is no longer available due to no fault of my own . If the correct date of the voucher had been printed on purchase there would be no issue .
I've been told to book another hotel but if you buy a voucher for the Old Course St Andrews that's where you expect to stay.
Customer service and customer relations were both very unhelpful.
I would avoid this company and buy a spa voucher from your preferred hotel instead of dealing with them.
A very disappointed customer, avoid this company. I wouldn't even rate them one star.
9 mai 2026
Avis spontané
Réponse de Spabreaks.com
Dear Diane,
Thank you for leaving us a review, we always appreciate reading customer feedback.
Thank you also for taking my call earlier today and I hope that the resolution discussed will go some way to restoring your faith in us.
Customer feedback is very important to us so thank you for highlighting this issue.
Kind regards
The Spabreaks.com Feedback Team
Réponse de Spabreaks.com
Hi Amina,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Charlotte was helpful and accommodating and assisted you with organising your booking.
We’re always happy to help, and I hope your enjoy their spa experience.
Kind regards
Anthony – Quality Assurance
Jessica was very helpful
Answered many questions promptly, patience and clear.
11 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Clarisse,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Jessica was patient and helpful and made the booking process nice and easy.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Booking was smooth and easy for our spa…
Booking was smooth and easy for our spa break. We were not contacted to arrange timings for any meals/treatments, but when I contacted spa breaks to adjust for my preference their customer service was great. And they accommodated our vegan dietary requirements for the afternoon tea.
8 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Katie,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Rachel was helpful and able to assist you with your query.
We’re always happy to help, and providing great customer service is so important to us.
I hope you enjoyed your upcoming spa experience, and we’d be delighted to support you again in the future.
Kind regards
Anthony – Quality Assurance
Spa breaks always great to use this…
Spa breaks always great to use this time spoke with Sophie and she booked and recommend a Spa breaks gor us
Thanks for the quick easy booking
10 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Ki Ki,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was helpful, and supported you so well with organising your booking.
We’re always happy to help with recommendations to suit every customer, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Avoid avoid avoid Spabreaks! Awful company
I would not recommend this unprofessional, rude company who very nearly ruined my precious break. All I did was try and amend the dates of my break - "no problem" I was told when I rang and if I hadn't phoned to get confirmation I would not have realised they weren't able to do it. It took about 15 phone calls between Spabreaks and Macdonald Hotels to get it resolved and it was only Macdonald Hotel's intervention and listening back to phone calls to realise how I had been misled that enabled the change to happen. As it was Spabreaks - as a final act of spite having told me to "stop ringing them" - did not tell Macdonald Spa until the MORNING of my original booking and I only knew of their further incompetence when the Spa itself rang to confirm my booking. Rude woman called Darcey was SO rude, told me to stop ringing them and if I hadn't I would have lost over £400 and not got my break. Awful company. I will always book direct with the hotel in future.
28 avril 2026
Avis spontané
Réponse de Spabreaks.com
Dear Fiona,
Thank you for leaving us a review. We genuinely value all customer feedback and make sure every comment is acknowledged.
I’m truly sorry to hear that you were disappointed with the support you received when trying to amend your booking at Macdonald Bath Hotel.
We always aim to deliver the highest standard of customer care, and it’s upsetting to know that your experience fell short of what you should rightfully expect from us.
I have personally reviewed the calls relating to your amendment request. While I completely understand how frustrating and confusing the process must have felt, the customer service advisors were following the policies and procedures set by the Macdonald Hotels chain. That said, I fully appreciate that this did not make the situation any easier for you.
We sincerely apologise for the disappointment and inconvenience this has caused.
Please be assured that we will be working closely with Macdonald Hotels to improve these processes so that future customers do not face similar difficulties.
Kind regards,
The Spabreaks.com Feedback Team
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