Really helpful, went above and beyond! She helped me with some gift voucher errors I had and also because I mentioned I was pregnant, she rand up the spa to check if they had pregnancy safe treatment... Voir plus
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Lisez les avis des autres
Disappointing service . I couldn’t book online as I needed to check my Spa Breaks account balance . So I waited until my call was eventually answered. The balance is actually £556 - the value of a... Voir plus
L'entreprise a répondu
I initially booked a break, unfortunately it transpired those dates were unavailable. I dealt with an outstanding Customer Experience Exec. (Kaya). She was courteous, professional and answered al... Voir plus
L'entreprise a répondu
I was having a nightmare trying to book a spa day for 10 hens. I replied to the WhatsApp function on the website and I’m so glad I did as Corinna stepped in and helped sort everything out… within a fe... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
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4,4
Excellent
21 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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Sophie was very helpful in making the…
Sophie was very helpful in making the booking from start to finish. Also offered me an extra discount. Thanks.
19 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Richard,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was really helpful in making your booking from start to finish.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Samantha - Customer Feedback Leader
Annie was very helpful
Annie was very helpful .
She managed to book the exact spa break I was after for me and my husbands anniversary and she even managed to get it cheaper than the website so very happy with that! Thanks so much
20 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Laura,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Annie was very helpful and was able to organise the exact spa you were looking for.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Samantha - Customer Feedback Leader
Great work
Sophie B. was great and made sure to confirm the information with the hotel/spa before sharing them with me, much appreciated.
19 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Piero,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was helpful and efficient and assisted you with organising your booking.
We’re always happy to help, and I hope you enjoy their spa experience.
Kind regards
Anthony – Quality Assurance
We had an issue with redeeming a gift…
We had an issue with redeeming a gift voucher online. Called the customer support number. Jessica Hack gave excellent service, She communicated by what’s app, founding us a spa day with treatments & completely our booking for us on the phone with me.
Excellent Service - thank you
19 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Jessica provided such excellent service and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Sophie was amazing
Sophie was amazing, she offered a discount as the website was a little
Misleading and excelled in her customer service. Thank you so much
18 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Chloe,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was helpful and responsive and assisted you with organising your booking.
We’re always happy to help, and I hope your enjoy your spa experience.
Kind regards
Anthony – Quality Assurance
5 star
Used spabreaks few times. Easy to book and always helpful and quick to respond staff. Thank you
18 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Valdemaras,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Ellesse was helpful made the booking process so quick and easy.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Simple booking process
Simple booking process
Couldn't find my voucher code, called the helpline and booking was found by Sophie who proceeded to book the requested spa and sent confirmation within minutes. Simple, stress free process.
19 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Abi,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Sophie made the booking process quick, simple and stress-free.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Booked a spa weekend for my birthday...
Booked a spa weekend for my birthday...
They cancelled 3 days before, no alternative given.
So short notice both myself and my partner couldn't cancel our leave so we took 2 days off for nothing.
Then wouldn't give a reasonable voucher to apologise for the complete mess they made.
Also its now been 17 days since they cancelled and despite requesting a refund there is no refund in sight and I'm going to have to appeal it through the bank.
I will never book through them again and I'd urge everyone to take my warning.
2 mai 2026
Avis spontané
Réponse de Spabreaks.com
Dear Jasmine,
Thank you for leaving us a review. We genuinely value all customer feedback and always make sure we respond to every comment we receive.
I am truly sorry to hear that there was an issue with your booking at The Continental Hotel, Hounslow, and we sincerely apologise for the disappointment and inconvenience this caused. We fully appreciate how upsetting it must have been to experience this disruption, especially so close to your planned visit.
Spabreaks.com strive to provide a consistently high standard of customer service, and we are genuinely sorry that those standards were not met on this occasion. We were advised that the spa at The Continental Hotel, Hounslow was due to close temporarily for operational reasons, and we apologise deeply that you were not informed of this until relatively near to your travel date. We understand how frustrating and disappointing that must have been.
I can confirm that a full refund was processed on 7th May, and a goodwill gesture voucher was emailed to you on 1st May. Please could I kindly ask you to check with your bank, and to contact our Customer Services Team if the refund has not yet appeared in your account.
We are very sorry again for the inconvenience and disappointment caused, and we appreciate you taking the time to share your experience with us.
Kind regards,
The Spabreaks.com Feedback Team
Non-refundable vouchers
A family emergency came up and I had to cancel, I wasn’t interested in credit and wanted a refund to use for the issue at hand. Vouchers are non-refundable, no exceptions. So that money’s gone down the drain simply because of a strange policy.
18 mai 2026
Avis spontané
Réponse de Spabreaks.com
Dear Gregory,
Thank you for leaving us a review on Trustpilot. We genuinely value all customer feedback and always ensure that every comment is acknowledged.
We were sincerely sorry to hear about your family emergency, which understandably led to your wish to cancel your forthcoming spa day booking at Macdonald Houstoun House. We fully appreciate how difficult this situation must have been for you, and we are sorry that we were unable to provide the outcome you were hoping for.
As a third‑party booking agent, Spabreaks.com is required to follow the cancellation policies set by each of the 550+ venues we partner with. In this instance, Macdonald Hotels advised that they would only authorise a date change and were not willing to approve a cancellation of your booking.
Because Macdonald Hotels did not permit the cancellation, we were unfortunately unable to cancel the booking on our side. While Spabreaks.com would have been happy to cancel and issue a credit note directly, we were unable to proceed without their authorisation.
Consequently, as Macdonald Hotels did not approve the cancellation, Spabreaks.com was unable to offer your preferred resolution.
Although Spabreaks.com vouchers are non‑refundable after the initial 14‑day cooling‑off period, we would have been more than happy to issue a full credit note had the venue authorised the cancellation.
We are genuinely sorry for the added stress this caused at an already difficult time, and we appreciate you taking the time to share your experience.
Kind regards
The Spabreaks.com Feedback Team
Excellent customer service from Drew
Drew was absolutely brilliant and helpful in getting me booked in; very quick responses and a speedy service. He communicated well and made me feel easy about booking in! Thank you!
18 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Aisha,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was absolutely brilliant and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Sophie was awesome and sorted out a…
Sophie was awesome and sorted out a last minute anniversary surprise out for me.
18 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Kevin,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie provided awesome service and efficiently assisted you with organising your booking.
We're always happy to help and hope you enjoy your anniversary spa experience.
Kind regards
Anthony - Quality Assurance
Dealing with Sophie Bonwick through…
Dealing with Sophie Bonwick through this booking process was easy, using a voucher to be applied for the accommodation and package we booked. I would definitely book with this company again as it was so straightforward. Highly recommend.
18 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Sarah,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie made the booking process so simple and straightforward.
We're always happy to help
I hope you enjoy your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Réponse de Spabreaks.com
Hi David,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie made the booking process simple and straightforward.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Very helpful!
16 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Charlotte,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was very helpful and assisted with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Sophie Bonwick was so helpful on the…
Sophie Bonwick was so helpful on the live chat - I had a credit note plus a voucher and she completed my new booking so quickly. She was super friendly!
16 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi K Munro,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was so helpful and assisted you with organising your booking and redeeming your credit note and gift voucher.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Amazing customer service and spa knowledge!
Thanks Sophie for all of your help with my booking for Runnymede on Thames.
Spabreaks.com website was so easy to find the perfect spa break that I was looking for. Sophie really helped me with my choice, ran me through the booking process and the payment booking link was super easy! Thanks Spabreaks.com and I look forward to my upcoming trip!
16 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Kimberley,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was very helpful and assisted you with organising your booking and removed all the hassle of you having to search multiple venues for availability.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Excellent booking experience
Drew assisted us with our booking and he was very helpful, sorting things out with the minimum of fuss and making sensible recommendations regarding the spa options and timing of events. Very pleased indeed with the booking process. Thanks Drew.
15 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Neil,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was very helpful and assisted you with organising your booking.
Our Spa Experts are very knowledgeable and are always happy to help.
We hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Would book with Spabreaks again!
This is the first time I’ve booked a spa day with Spabreaks and i’m so impressed with the service. I spoke to Bianka who was very friendly in her demeanour and was super helpful and understanding. She managed to turn a difficult circumstance into a positive experience and I really appreciate the help she provided.
Thank you!
15 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Tia,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Bianka provided such friendly, helpful and empathetic customer service and dealt with your booking amendment efficiently.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Absolutely disgusted with this company…
Absolutely disgusted with this company I bought my partner a spa break for mother's day on a deal at the time and added my daughter to go along with her and keep her company, it could be used anytime within a year i think? We my daughter went to add my daughter in-law to go with them and when she's gone to pay they've said the price has gone up on the original deal I paid for so she has to pay more for themselves too? What happened to contracts these just make it up as they go along, I won't be using them again.
14 mai 2026
Avis spontané
Réponse de Spabreaks.com
Dear Antony,
Thank you for your review. We are always grateful for feedback on the services we provide, and I’m genuinely sorry to hear that your booking journey was not as straightforward as we would expect.
We sincerely apologise for the pricing issue you experienced when purchasing your voucher for your spa day at Bannatyne Ashford. I completely understand how frustrating and disappointing this must have been, especially when you were expecting a smooth and simple process.
As a third‑party booking agent, our prices are set by the 550+ spa and hotel partners we work with. In this instance, the Bannatyne group increased their rates after your voucher was purchased. While many venues will honour previously purchased vouchers at the original price, this is entirely at the discretion of each individual venue, and I’m sorry that this was not possible in your case.
Please be assured that your feedback has been taken seriously. We are reviewing this internally and will also be discussing it with xxx to help prevent similar issues from arising in the future.
Kind regards,
The Spabreaks.com Feedback Team
Efficient and effective service
Jessica was helpful, professional and friendly. She achieved the best price for my spa break and listened to my additional needs carefully.
This is my fourth trip with Spabreaks.com, and I can recommend this company without hesitation. Always a positive experience!
14 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Sue,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Jessica was helpful, professional and friendly and assisted you with organising your booking. Great to hear that you've booked with us several times and always received good service.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
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