the descriptions of the contact lenses never quite matches what my prescription says. the options of lenses to choose from dont appear the same. its difficult to choose two different lenses in one tra... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Staff were helpful and my needs were met with organising new contact lenses. The optometrist went out of her way so I could log-in and order and even checked/compared costs for me. Relaxed atmospher... Voir plus
L'entreprise a répondu
Overall from start to finished of getting a new eyeglasses, I highly recommend Specsavers CBD ... Friendly staff and an awesome Optometrist who understood my needs and it is so GREAT to be able to see... Voir plus
L'entreprise a répondu
Excellent service! Unfortunately I wasn’t happy with my prescription sunglasses, they were too big and just didn't look right. This wasn’t an issue, they said no problem just pick another pair and we... Voir plus
L'entreprise a répondu
4,5
Excellent
3 k avis
Demande des avis aux clients
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the descriptions of the contact lenses…
the descriptions of the contact lenses never quite matches what my prescription says. the options of lenses to choose from dont appear the same. its difficult to choose two different lenses in one transaction and going back to continue shopping is difficult or non existent. the number of lenses in some packs is not made clear.
23 septembre 2026
Réponse de Specsavers
Hi Edward, thanks for reaching out and sorry to hear you've had a negative experience with us. If you would like to make a complaint, you can do this through our feedback loop here: https://www.specsavers.co.nz/about/customer-service/feedback Sending feedback this way means that it gets sent to the store you select, as well as the customer care team so they can reach out to you and discuss any issues you may have. Thanks, The Specsavers Team!
Specsavers CBD
Overall from start to finished of getting a new eyeglasses, I highly recommend Specsavers CBD ... Friendly staff and an awesome Optometrist who understood my needs and it is so GREAT to be able to see properly again!
29 septembre 2026
Avis spontané
Réponse de Specsavers
Thanks Rika!
Took nearly 3 weeks to arrive!
22 septembre 2026
Réponse de Specsavers
Hi there, thanks for reaching out and sorry to hear you've had a negative experience with us. If you would like to make a complaint, you can do this through our feedback loop here: https://www.specsavers.co.nz/about/customer-service/feedback. Sending feedback this way means that it gets sent to the store you select, as well as the customer care team so they can reach out to you and discuss any issues you may have. Thanks, The Specsavers Team.
My first order
This was my first order and i found it very easy to do and my contacts arrived quickly.
22 septembre 2026
Réponse de Specsavers
Hi there, thank you for the amazing review!
Very helpful and my needs were met …
Staff were helpful and my needs were met with organising new contact lenses. The optometrist went out of her way so I could log-in and order and even checked/compared costs for me.
Relaxed atmosphere in store.
22 septembre 2026
Réponse de Specsavers
Thank you very much, Fleur!
Amazing and professional team all the…
Amazing and professional team all the way
16 septembre 2026
Avis spontané
Réponse de Specsavers
Thanks, Veena! We love to hear it!
Excellent all around service and…
Excellent all around service and support also awesome discount on my package deal too
8 octobre 2026
Avis spontané
Réponse de Specsavers
Thank you, Rebecca! You're an angel!
Test wasn’t comprehensive enough
Test wasn’t comprehensive enough. Frames for small face were ugly
Quality of frames eg: no flexi hinge compared to price of frames was not ideal. Broke day 2.
30 septembre 2026
Avis spontané
Réponse de Specsavers
Hi Kirstin, thanks for reaching out. We're so sorry to hear that you had a negative experience in-store as we take pride in our great customer service! Are you able to send your feedback through our online feedback form here?
https://www.specsavers.co.nz/feedback
Submitting feedback this way means that your concern gets sent to the store you visited as well as the customer care team so they can take appropriate action. Thanks and take care.
Staff were incredibly accommodating
Staff were incredibly accommodating, kind and patient. I was very impressed with their work
10 octobre 2026
Avis spontané
Réponse de Specsavers
Thank you for the lovely review!
Great service & staff
Very streamlined service from start to finish. Staff are all friendly and seem to be genuinely interested in you as an individual. The free hearing check is a bonus too!
8 octobre 2026
Avis spontané
Réponse de Specsavers
Thanks for the lovely review!
Réponse de Specsavers
Thanks for the lovely review!
Tried to phone line too busy to get an…
Tried to phone line too busy to get an answer . Left a message for them to phone me back.. No return call. Left a message on their customer care email. No reply.. Very poor service.
1 octobre 2026
Avis spontané
Réponse de Specsavers
Hi Mike, we're very sorry to hear that you weren't happy with the way your complaint was handled! Our customer care team will try to respond to all feedback as soon as they can to help resolve any issues you might have had. If you're wanting to get in touch with customer care to discuss anything further, you're more than welcome to send your details through the feedback portal here: https://www.specsavers.co.nz/about/customer-service/feedback and they'll be able to give you a call. If you would like, you can also reach out to our customer care team on 0800 401 269. Thanks, The Specsavers Team
Staff are very polite and extremely…
Staff are very polite and extremely helpful.
23 septembre 2026
Avis spontané
Réponse de Specsavers
Thank you, Helen!
Réponse de Specsavers
Thanks for your amazing review!
Fabulous experience
Fabulous experience, great friendly staff , quality product , excellent service . Could not be happier .
8 octobre 2026
Avis spontané
Réponse de Specsavers
Thanks for your amazing review!
Amazing service
Felt welcomed the moment I walked in. First time ever needing glasses and was made to feel very comfortable the whole why thru the process until leaving with my new glasses
1 octobre 2026
Avis spontané
Réponse de Specsavers
Thanks for your amazing review!
Réponse de Specsavers
Thanks for your amazing review!
The staff are awesome
1 octobre 2026
Avis spontané
Réponse de Specsavers
Thanks for your amazing review!
Excellent service
Excellent service! Unfortunately I wasn’t happy with my prescription sunglasses, they were too big and just didn't look right. This wasn’t an issue, they said no problem just pick another pair and we will get them remade for you.
11 septembre 2026
Réponse de Specsavers
Hi there, thanks for your amazing review!
Have had good experiences across two…
Have had good experiences across two different Specsavers stores, most recently for audiology and optometry. This is day 2 with my new glasses, and I am hopeful that my brain will adjust to them appropriately- but I know I can return for follow-up if required.
6 octobre 2026
Avis spontané
Réponse de Specsavers
Thanks Sue!
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