Specsavers Avis 

2 656
•
TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 2 sur 5 étoiles

the descriptions of the contact lenses never quite matches what my prescription says. the options of lenses to choose from dont appear the same. its difficult to choose two different lenses in one tra... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Staff were helpful and my needs were met with organising new contact lenses. The optometrist went out of her way so I could log-in and order and even checked/compared costs for me. Relaxed atmospher... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service! Unfortunately I wasn’t happy with my prescription sunglasses, they were too big and just didn't look right. This wasn’t an issue, they said no problem just pick another pair and we... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Overall from start to finished of getting a new eyeglasses, I highly recommend Specsavers CBD ... Friendly staff and an awesome Optometrist who understood my needs and it is so GREAT to be able to see... Voir plus

L'entreprise a répondu


À propos de l'entreprise


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(2 656)

585 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Richmond Nelson Branch

Richmond Nelson Branch
What can I say what a great team of people couldnt fault the service received.
I received a call from Julie yesterday morning saying my glasses had arrived in store .Sent by courier to my address in Westport overnight received early this morning.
Highly recommend Spec Savers Richmond Mall Branch .

Thanks Rob Jones

8 juillet 2026
Avis spontané
Logo de Specsavers

Réponse de Specsavers

Thanks for your lovely review!

Noté 5 sur 5 étoiles

Great experience, easy process

The entire process was very easy, I had no trouble navigating the website. Delivery was super fast and the glasses fit perfectly

16 juin 2026
Logo de Specsavers

Réponse de Specsavers

Thank you so much Tony!

Noté 5 sur 5 étoiles

I had a great experience at Specsavers…

I had a great experience at Specsavers New Lynn. The optometrist was professional, thorough, and took the time to explain everything clearly, making me feel comfortable throughout the appointment. The staff were also fantastic—they quickly booked me in and were friendly, efficient, and helpful from start to finish. Excellent customer service all around. Highly recommend!

27 juin 2026
Avis spontané
Logo de Specsavers

Réponse de Specsavers

Hi Hiral, thanks so much for your lovely review! We will pass this on to the team, they will be so happy to hear you enjoyed your time in store and that you were happy with the service! Thanks, Hiral!

Noté 5 sur 5 étoiles

Exceptional customer service

The staff in Napier are very caring and helpful and I couldn’t be happier with the whole experience. They worked around my disability and made it so much easier for me. I’ve been there twice now and have been treated incredibly well on both occasions. Their prices are so much cheaper than I’ve been paying in the past and they have a good range of frames to choose from too. I would highly recommend them.

26 juin 2026
Avis spontané
Logo de Specsavers

Réponse de Specsavers

Hi Lynda, thanks so much for your lovely review! We will pass this on to the team, they will be so happy to hear you enjoyed your time in store and that you were happy with the service! Thanks, Lynda!

Noté 5 sur 5 étoiles

great

great, friendly and helpful staff, helped me find a nice pair of adidas glasses that are perfect. Great service and fast delivery

30 juin 2026
Avis spontané
Logo de Specsavers

Réponse de Specsavers

Thanks for your kind words!

Noté 1 sur 5 étoiles

Turned up 15 min early for my…

Turned up 15 min early for my appointment, waited 45 min in the shop at Chartwell, went to the counter to remind them, got told I have missed my appointment as I didn't come back to the counter at my appointment time, what a joke.
Emailed them twice over the last 2 weeks and just got absolutely no reply whatsoever , please don't tell me to submit this somewhere else like all your other replies, Specsavers Chartwell you suck and I wont be walking into another store ever!!!

22 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Staff are friendly

Staff are friendly, helpful and knowledgeable. A quick process with them all being efficient in their roles.

16 juin 2026
Avis spontané
Logo de Specsavers

Réponse de Specsavers

Thank you so much!

Noté 5 sur 5 étoiles

This morning I went into Timaru…

This morning I went into Timaru specsavers and was greeted by Hey. My glasses had a broken arm due to my dog getting my glasses. She very quickly found a pair of frames that fitted my lenses perfectly. She was so helpful and solved my issue very quickly . One very happy customer thanks again Hey.

4 juillet 2026
Avis spontané
Logo de Specsavers

Réponse de Specsavers

Thank you so much!

Noté 5 sur 5 étoiles

As indicated

As indicated. Comfortable, professional, robust and to the point.

24 juin 2026
Avis spontané
Logo de Specsavers

Réponse de Specsavers

Thanks Michael!

Noté 5 sur 5 étoiles

Staff

Eric, Maka, and Hilary, I just wanna say they were all perfect. This was my first time getting my eyes checked and getting a glasses, it was surprisingly comfortable and their energy is just top tier. At first I thought it would be awkward, but as the conversation grew, they were enthusiastic with their jokes and stories. Love Maka for his jokes, Hilary for her stories, and Eric for his calm aura!

3 juillet 2026
Avis spontané
Logo de Specsavers

Réponse de Specsavers

Thanks for the great review!

Noté 1 sur 5 étoiles

Pretty average delivery time and so I…


Pretty average delivery time and so I ran out of lenses. Wouldn't use again

12 juin 2026
Logo de Specsavers

Réponse de Specsavers

Hi Ray - thanks for reaching out and sorry to hear you were unhappy with your experience with us. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Noté 5 sur 5 étoiles

Specsavers Porirua couldn’t be better

Specsavers the store always awesome every step of the way. Ordering contacts for them to then come from AU was dissappointing!

11 juin 2026
Logo de Specsavers

Réponse de Specsavers

Thanks for your review!

We're sorry to hear you weren't completely happy with your experience. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Noté 4 sur 5 étoiles

Good service

Good service, friendly staff, very helpful. Thanks to Steve Nicole and Michelle for being kind and offering help.

30 juin 2026
Avis spontané
Logo de Specsavers

Réponse de Specsavers

Thanks for the review Nazma!

Noté 3 sur 5 étoiles

Too rushed

Too rushed. Not listening to needs. Wrong assumptions - wanted single vision glasses. They assumed I wanted progressive. Optician did not allow me to speak - she did most of the talking.

27 juin 2026
Avis spontané
Logo de Specsavers

Réponse de Specsavers

Hi Patrick, thanks for reaching out and sorry to hear you weren't completely satisfied with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback . When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus