The ordering process can be overwhelming with so many variables and options. Greg Morris is patient and highly knowledgeable. He worked directly with our client to get it just right and made it eas... Voir plus
L'entreprise a répondu
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No notification of delivery time. Twice. Only got confirmation of dispatch after I wrote to threaten to cancel payment. I cant do 1-800 outside of USA. My daughter cant speak. The problem was your... Voir plus
L'entreprise a répondu
Very professional in the way I was treated. Great communication in all aspects of the sale. 5 days after the sale we have the 4 wheel scooter arriving at our home. Good price as well. The price was g... Voir plus
L'entreprise a répondu
I love my new hoyer sling. I really appreciate getting my purchase in a timely manner. Thank you for your help. Mary Lee
À propos de l'entreprise
Informations provenant de diverses sources externes
We are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
Coordonnées de contact
330 West Spring Street, 43215, Columbus, Etats-Unis
- 1-800-850-0335
- CustomerService@spinlife.com
- www.spinlife.com
4,2
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1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Ordering the mobility scooter was easy
Ordering the mobility scooter was easy, delivery occurred before I expected it given the holiday Jan 1 2026. My only complaint actually is with the manufacturer that put too much in one package that arrived damaged (but did not affect the product) because the package was too heavy for the delivery driver. Fortunately, the item arrived unscathed and I was able to assemble the scooter with no difficulty. I spent more time getting rid of the packing than anything else. Took the scooter for its first run today after charging the battery. All went well!
3 janvier 2026
Réponse de SpinLife.com
Hello James. We're happy to hear that the mobility scooter ordering process was easy and the delivery was ahead of schedule. We appreciate your feedback regarding the packaging and any difficulty it caused. We're glad the scooter arrived safely and you were able to assemble it without problems. Thank you for your review!
Jeff went the extra mile in locating…
Jeff went the extra mile in locating the cushion I needed for my wife's shower chair. This was a small purchase but Jeff gave me million dollar service.
Thanks so much!
18 décembre 2025
Réponse de SpinLife.com
Hello Richard. We're so glad to hear that you received such great assistance. It's wonderful knowing we could help you find the cushion and provide excellent service. Thanks so much for your positive feedback!
been buying from spinlife for a long…
been buying from spinlife for a long time site is easy to use
17 décembre 2025
Réponse de SpinLife.com
Hi Pau. We're glad you find our site easy to use. Thank you for your long-time support; we appreciate your positive feedback very much!
Website very clear and easy to use
Website very clear and easy to use. Quick ship, will deliver tomorrow and hoping it will fill the need of an elderly friend.
15 décembre 2025
Réponse de SpinLife.com
Hi Linda, We're happy to hear that our website was easy to use and the shipping was quick! We appreciate you trusting us to help your friend. Thanks for your feedback.
HELLO SPINLIFE
HELLO SPINLIFE, I THANK YOU FOR ALL THAT YOU DO. YOUR KNOWLEDGE ABOUT THE BUSINESS AND PRODUCTS YOU SELL. I BEEN WITH YOU FOR FIVE YEARS WHEN I FIRST PURCHASE MY (RECREATIONAL MOBILITY SCOOTER AND ENJOY USING IT. I LOVE YOUR ACCESSORIES AND OTHER PRODUCTS. YOUR COMPANY OFFERS A LOT OF PRODUCTS FOR PEOPLE WITH DISABILITIES AND HOMEBOUND. ANYONE LOOKING FOR MOBILITY PRODUCTS, I WILL CERTAINLY RECOMMEND YOU.
HAPPY HOLIDAYS,
MELLARY MUNROE
24 novembre 2025
Réponse de SpinLife.com
Hello Mellary. We appreciate your wonderful feedback and are so glad you've enjoyed your mobility scooter for the past five years. It's great to know our products have been helpful, and we thank you for recommending us! Happy Holidays to you as well.
Very risky ordering a custom…
Very risky ordering a custom lightweight wheelchair as there are no returns allowed. You are risking a lot based on a chair that you may have never even had the opportunity to try.
1 octobre 2025
Avis spontané
Réponse de SpinLife.com
Hello CRW. We completely understand your concern—ordering a custom lightweight wheelchair without the option to return can feel like a big risk. These chairs are highly personalized to ensure the best fit and performance for your specific needs, which is why manufacturers do not allow returns. To minimize that risk, we recommend working closely with your clinician or mobility specialist to confirm measurements, weight capacity, and any features you need before placing the order. We also have product experts that you can speak to who would be happy to assist you.
Réponse de SpinLife.com
Hi Ramona. Glad you found the information helpful! If you have any questions or need more details, feel free to reach out—we’re here to help.”
On November 13th I ordered a chair for…
On November 13th I ordered a chair for my dad who has Alzheimer's and Cancer. 8 Business days later it had not shipped. I called SpinLife. They said they needed someone to deliver it. That Pittsburgh is a smaller and difficult location. I offered to find a delivery company. SpinLife said give them one more chance. They found a delivery company and said my order was a priority. The chair made it to Pittsburgh. Then it was shipped to OHIO. And delivered to a company in OHIO. Now it’s on a showroom? Perhaps sold to someone else. At this point would that constitute theft? I guess that is for a Lawyer to decide. I need a resolution for this fast. Dec 7th 25
7 décembre 2025
Avis spontané
Réponse de SpinLife.com
Hello Gregory,
Thank you for reaching out and sharing your concerns. we are sorry for any confusion regarding our White Glove delivery process that your are experiencing Our goal is always to provide a seamless and stress-free experience. With White Glove delivery your order ships and delivers to you delivery agent. We did reach out to the agent and he has confirmed the product has already been delivered and set up. If you have any questions or would like us to review your specific delivery details, please let us know
Always a great experience ordering
Always a great experience ordering. Customer service is great when i have had a question or was getting accessories for my wheelchairs
6 décembre 2025
Réponse de SpinLife.com
Hi Jennifer. We're happy to hear that you consistently have a great ordering experience! It's wonderful to know our customer service is helpful when you have questions or need accessories. Thanks for your positive feedback.
Réponse de SpinLife.com
Hi Lawrence. We're happy to hear that our products meet your expectations for sturdiness and reliability. Thank you for your positive feedback!
Réponse de SpinLife.com
Hello Dale. We're glad you found our prices great and the ordering easy. Thanks for your feedback; it means a lot to us.
I’d give this horrible company a zero…
I’d give this horrible company a zero if I could. I ordered a manual wheelchair online and was promised up and down the chair would need to be signed for. Wheelchair never showed up and I was charged the full amount regardless. I was told the wheelchair was delivered and that nobody told me it would need to be signed for. I was told they regularly leave 4k dollar wheelchairs sitting on the curb. $3600 later I have no wheelchair and am being told there’s nothing they can do. Jeff the sales representative and Carla the manager are two of the most disgusting and dishonest people I’ve ever delt with. I’ve been permanently disabled since birth and have ordered many wheelchairs over the past 20 years through Numotion who is affiliated with Spinlife. Both companies have now lost my business and I would recommend to anyone needing to purchase a wheelchair or any other type of disabled assistance to stay away from this terrible company. They are absolutely horrible in every way. They clearly don’t give a crap about their customers. They only care about the bottom line. Satisfied customers be damned.
14 août 2025
Avis spontané
Réponse de SpinLife.com
Dear Chris. Thank you for reaching out to us. We’re truly sorry to hear that your package has gone missing. We understand how frustrating this situation can be. Regrettable porch piracy in becoming more common these days. That is one of the reasons why we give to our customers the carrier and tracking number to monitor their delivery so that they can be home when delivery is made or to make arrangements to have someone there when they cannot be. We do show that you were provide the tracking number on the day the product shipped.
Tracking does show that the shipment was marked as delivered by the carrier. Once a package has been marked as delivered by the carrier, the liability shifts to the recipient. Therefore, we are not responsible for items that are lost or stolen after a confirmed delivery. It is recommended when items are believed to be stolen that a police report should be filed by the recipient which you did confirm with us that you did.
As a onetime courtesy to you, SpinLife did provide you with a generous compensation amount to help you replace your stolen item. Once again we are sincerely sorry for you experience.
Réponse de SpinLife.com
Hi Linda, We appreciate that our advice is available on weekends. Thank you for your feedback; it means a lot to us.
es genial muy buena lo bueno es que no…
es genial muy buena lo bueno es que no hubo ningún problema ..
28 novembre 2025
Avis spontané
Réponse de SpinLife.com
Hello David. We are happy to hear that you had a positive experience with your purchase. Thank you for taking the time to rate us.
Hola David. Nos alegra saber que tu experiencia con tu compra fue positiva. Gracias por tomarte el tiempo de calificarnos.
Many thanks
Your company continued to work with me until we (together) found the right walker for my brother! The one that he loved and was used to pastiching with!
13 novembre 2025
Réponse de SpinLife.com
Hello Irene. We're happy to hear that we could assist in finding the perfect walker for your brother! We appreciate your positive feedback and are grateful for your time.
Bev Penkert made it great
Bev Penkert made it great. She was very knowledgeable, answered questions, and got me a quote for exactly what I needed.
20 novembre 2025
Réponse de SpinLife.com
Hi Ronald. We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback regarding the knowledge and service you received.
Excellent chair. This will be my second. Comfortable and roomy. Great help getting up!!!
Easy to order. Wide variety of colors and material. They are a little bit expensive, but you get a quality chair and you can choose your in home warranty. White glove delivery was important to me. They keep you informed about the progress of your order.
19 novembre 2025
Réponse de SpinLife.com
Hi Richarsl. We appreciate you sharing your feedback. We're glad you found the ordering process easy and liked the options available. It's great to know the delivery and updates met your expectations. Thanks for your review.
La experiencia con este producto fue…
La experiencia con este producto fue muy positiva. Desde el primer uso se nota que está pensado para ofrecer practicidad y buen rendimiento. La calidad general cumple con lo esperado y el funcionamiento resulta confiable en el día a día. Otro punto a favor es que su diseño es sencillo y fácil de manejar, lo que hace que la adaptación sea rápida incluso para quienes lo prueban por primera vez.
En líneas generales, quedé conforme con la experiencia y considero que es una opción recomendable para quienes buscan algo funcional y sin complicaciones.
20 novembre 2025
Avis spontané
Réponse de SpinLife.com
Hello Feira. We are pleased to hear that you had a very positive buying experience and that you are very happy with the item that you purchased. We appreciate your recommendation.
Shipping is slow
The website was easy to navigate as I was reordering replacements for previously purchased items. Costs for the wheelchair cushion reasonable, however cover for it almost cost as much as the cushion. Nearly a month before they can even ship the items which is a bit frustrating for someone in need.
18 novembre 2025
Réponse de SpinLife.com
Hello Billie. This manufacture requires 15 business days to process and ship the items that you ordered. This information is listed on the product page. Good news, they are shipping your order earlier than expected. It is not uncommon for components of a product to be higher in cost. We thank you for your purchase. You are a valued customer!
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