Splend Avis 

Misleading description of the vehicle
I am extremely disappointed with my experience with Splend. I was given a Volkswagen ID.3 based on representations about the vehicle’s condition and service history. After collecting the car, I discovered scratches, a large stain on the rear seat, and other issues that had not been properly disclosed.
I was told the car had been serviced by Volkswagen. When I contacted Volkswagen Croydon, I was told they could not find any corresponding service history for the vehicle.
I raised these concerns with Splend, but I have not received an adequate explanation.
I believe customers should be given accurate information about a vehicle before entering into a long-term financial agreement. I am now seeking a resolution and considering returning the vehicle.

PCO drivers — please read this before signing up.

I’m sharing this as a serious warning to anyone considering using this company. In my experience, I would strongly advise you to think twice before signing up.

I have serious concerns about how payments and deposits are handled. I also believe that drivers should be very careful about giving the company access to their bank account, particularly if they later decide to leave and are expecting their deposit to be returned.

I would also recommend looking carefully at the company’s reviews and checking how those reviews were obtained. Some reviews appear to be connected to a £10 referral/sign-up incentive, so make sure you look beyond the overall rating and read the experiences of existing and former drivers.

Do your own research before signing up, read the terms carefully, and understand exactly what you are agreeing to. Personally, I would stay well away.

excellent service from Jordan as always! just completed my 4 year flex-own subscription and the handover was nice and easy. im coming back for a BYD and look forward to another vehicle with splend. Highly recommend!

This is a 5-star rating for Alex Hayibor.

From our first contact, he has been extremely helpful, polite, friendly and addressed any concerns I had. He has remained a point of contact for me, and I truly feel so comfortable knowing that he will promptly answer my questions and help where needed. He is knowledgeable, and is great to speak with.

He is absolutely fantastic and the 5 stars is for his great service.

I got EQB. Alex number 1 gentlemen. Real star.

Extremely poor experience – disorganised, poor communication and zero accountability

My experience with Splend has been extremely disappointing from the beginning.

I collected my vehicle on 5 June 2026 and immediately encountered onboarding problems. Documentation was uploaded against the wrong vehicle, resulting in repeated rejections and preventing me from getting onto the Uber platform. I had to contact Uber myself to identify the issue and eventually coordinate between Uber and Splend to get everything corrected.

The problems continued with the MOT, conflicting vehicle information and an insurance certificate issue. Uber was saying there was a problem with the insurance while Splend repeatedly insisted everything was fine. I ultimately had to get both parties on the same call before the issue was finally resolved. As a result, I lost several days of work and income.

What made matters worse was the lack of accountability. When I raised my concerns with a Splend representative, my experience was initially dismissed and I was told the onboarding had been completed correctly, despite the problems I had experienced. Although an apology was eventually given, Splend still refused to offer any meaningful credit or compensation and instead placed the blame entirely on Uber.

To make matters worse, I gave notice on 5 June that I intended to return the vehicle on 24 August 2026. Despite having approximately two and a half months' notice, Splend still attempted to take money from my account and tried to charge me for a notice period.

The entire experience has demonstrated poor communication between departments, repeated administrative errors and a complete lack of accountability.

I chose Splend because they are an Uber partner and expected a straightforward process. Instead, it has been stressful, frustrating and financially damaging.

Based on my experience, I would strongly advise anyone considering Splend to think twice before signing up.

Alex is great guy , he helps me a lot . Great customer care .

Brilliant and well supported help by Hassan

My experience with Splend has been extremely disappointing and frustrating, particularly due to the lack of communication, poor organisation, and inconsistent information provided throughout the process.

I paid a £199 deposit on 10 July 2026 for a PCO rental MG4, with the vehicle scheduled for collection on 13 July. I was subsequently contacted and informed that the specific vehicle still required its MOT and PCO hire. We therefore agreed to postpone the collection to 23 July, and I was clearly assured that everything would be ready by the new collection date.

On 23 July, my appointment was scheduled for 4:00 PM. I arrived at the office at 3:40 PM, but I was not seen until approximately 4:30 PM by Victor Kehinde ⭐⭐⭐⭐.

After waiting, I was extremely disappointed to discover that the vehicle's MOT and PCO hire were still not completed. Victor contacted the person I had originally been dealing with, who was not working that day, to establish what had happened. I was then informed that the outstanding work had simply been missed.

This was completely unacceptable from my perspective. Almost two weeks had passed since I had paid the deposit, and I had specifically been assured that the vehicle would be ready for collection on 23 July. I had arranged my time and travelled to the office based on that assurance, only to discover that the vehicle was still not ready.

I do want to acknowledge that Victor was apologetic and made an effort to find an alternative vehicle. However, unfortunately, the alternative vehicle was not ready either, which would have required me to make yet another journey to the office on another day.

At this point, I had completely lost confidence in the process. This was supposed to be the beginning of a professional rental arrangement, yet the experience had already involved delays, missed requirements, wasted time and repeated assurances that were not fulfilled.

I therefore requested to speak with a manager and decided to cancel the entire process and request the return of my £199 deposit. The manager confirmed that the refund would be processed and advised me that I would receive it within two weeks.

Unfortunately, the problems did not end there.

When I contacted Splend again on 8 August, as I had still not received my refund, I was then given a completely different timeframe. I was told that the refund process actually takes 28 days and that I should receive the money within the following two weeks.

Finally, today I received confirmation that the refund has supposedly been processed and that I should receive the money within 1–3 business days. With the bank holiday weekend, I am still left wondering exactly when the money will actually reach my account.

Overall experience: extremely disappointing

What concerns me most is not simply that there was a delay with the vehicle. Problems can happen in any business. What is disappointing is the lack of proper communication, preparation and consistency.

I was given assurances that the vehicle would be ready. I made the journey to the office based on those assurances, only to find that it wasn't ready. An alternative was then offered, but that wasn't ready either. When I requested my money back, I was initially told one refund timeframe and subsequently given another.

For a company providing PCO rental services, I would expect a much higher level of professionalism, organisation, communication and reliability.

I am genuinely glad that I decided not to proceed with Splend. This experience has completely undermined my confidence in the company, and I can only imagine how stressful it could have been if similar issues had occurred after entering into a rental agreement.

I hope my £199 refund reaches my bank account without any further delays. However, based on my experience, I would strongly encourage anyone considering Splend to make sure they fully understand the process, timelines and refund terms before paying a deposit.

A very disappointing first experience, and unfortunately one that has left me with little confidence in Splend as a service provider.

Very professional and helpful advice ,thanks very much

Eti helped me to get a car quickly and efficiently the process was very smooth and easy thank you for your help eti

Eti was excellent on checking me into the vehicle really loved the experience thanks eti

Eti was helpful and good communication I loved his service thank you and was able to resolve my issue

Eti was great and helped well through the onboarding process

I rented a Niro as a new driver. Car amd service great. Alex very profesional and got me a great deal .

Excellent service, Alex is very attentive and professional, thank you Alex.

I have been with splend for almost two years now. For this period I have observed that the workers are trying their best to be professional but splend management is not helping with issues. A company as big as Splend to have and allow a management staff to call one of their customers to intimidate and harrass the customer is not at all tenable.
With these type of behaviour and character, the management staff is endangering and putting the life of customers at risk.
I will not say much right now but when the time is ripe for me to spill the beans i will gladly do that and tell the world bow splend management staffs are treating their customers. I will hold my peace for now waiting for the apprioprate time to spill the beans.

Worried Customer.
Elvis Uagbor