Vik was very helpful getting me into a new car explains everything well and completed the process quickly had me online for uber the same day👍
L'entreprise a répondu
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Lisez les avis des autres
As a Splend customer I found the service very fast and reliable. I was seen by Nadim who was very professional and has good product knowledge. A asset to company
L'entreprise a répondu
Alex was great. He dealt with us on numerous occasions and me and my friend arevery happy either our cars. Great service.
L'entreprise a répondu
This is a 5-star rating for Alex Hayibor. From our first contact, he has been extremely helpful, polite, friendly and addressed any concerns I had. He has remained a point of contact for me, and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Coordonnées de contact
393 Edgware Road, Cricklewood, NW2 6LN, London, Royaume-Uni
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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I attended the Cricklewood office today…
I attended the Cricklewood office today and met with Jordan who helped me complete my Flexi-Own 4 year term! He was extremely helpful and has always happily assisted me on previous visits. I will definitely return to take another vehicle for the ease and convenience Splend and their staff offer me.
12 août 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti thanks for your help with the…
Eti thanks for your help with the onboard stage very wonderful and helpful thank you
12 août 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was amazing great customer support
Alex was amazing great customer support
11 août 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was very great and helped me
11 août 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Hasan is a wonderful person
Hasan is a wonderful person
I couldn’t believe how far he went to make sure that I was satisfied.
I promise to refer more people to him
10 août 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Helin was amazing with great and I wish…
Helin was amazing with great and I wish the rest of the staff was as helpful
6 août 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was very professional in his work…
Eti was very professional in his work explained every question I had very well and made me feel comfortable. I will recommend Splend anytime.
6 août 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Great Costumer service
Great Costumer service. All my questions are been answered. Very helpful staff. I would recommend splend to my friend's in the future. I would like to thank Tanzim for helping me with my queries and preparing the car for me.
6 août 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
HELIN and PADDY SAVED MY LIFE TODAY…
HELIN and PADDY SAVED MY LIFE TODAY .SUPER BRILLIANT PEOPLE LOT OF MY RESPECT FOR THEM AND A MILLION THANKS GOD BLESS THEM
5 août 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Very smooth experience with Victor.
1 août 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Hasan been excellent very good service
Hasan been excellent very good service
31 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Réponse de Splend
Hello sahil, We are currently unable to locate you as a Splend customer. Could you please reply to our request with the additional information we need so we can assist you further? Thank you.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Victor best service ever I recommend
Victor best service ever I recommend
30 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was good in sorting the onboard of…
Eti was good in sorting the onboard of the car
30 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Very Disappointing Experience
Very Disappointing Experience
As a new Uber driver, I chose Splend because of its reputation, but my first experience was extremely disappointing.
The website advertised a Volkswagen ID.3 for £199 per week (all-inclusive) in the New Drivers section. After creating my account, I was suddenly quoted £249 per week, and later received yet another pricing list by email with different prices. The pricing is confusing and inconsistent.
I reserved a black Volkswagen ID.3, but when I arrived for my appointment, I was offered a blue one instead. More importantly, the vehicle was in a shocking condition. The interior, especially the seats, was heavily worn and damaged. I honestly cannot understand how a company specialising in Uber rentals considers this acceptable for professional drivers.
After rejecting the vehicle, I was told there was no suitable replacement available, despite having a confirmed booking. As a result, I wasted my time travelling to the branch, missed the opportunity to start working, and lost potential income.
I have raised a formal complaint with supporting photos and screenshots. I hope Splend improves its pricing transparency, vehicle standards and customer service, because this was not the experience I expected from Uber's recommended rental partner.
Dear Splend Customer Relations,
Thank you for your response to my complaint.
Unfortunately, your reply does not address the main issues I raised and contains statements that I believe are misleading.
Firstly, I fully understand that the vehicles supplied by Splend are used vehicles. At no point did I expect a brand-new or showroom-condition vehicle. My complaint was never about the age of the vehicle. It was about the unacceptable condition of the vehicles I was offered, particularly the heavily worn and damaged interior, which I did not consider suitable for professional passenger transport.
Your response states that the vehicles “are prepared to a standard that is acceptable for use, including meeting the relevant Transport for London (TfL) requirements.” I do not accept that this statement accurately reflects the condition of the vehicles that were presented to me.
The first vehicle I attended to collect had an interior that I considered to be in an unacceptable condition. After I rejected it, I was later shown an alternative vehicle, but its interior was also in a condition that I found unsuitable. Referring generally to TfL standards does not change the fact that the vehicles I personally inspected did not meet the standard I would expect for carrying paying passengers.
If Splend maintains that the vehicles offered to me met its preparation standards and the relevant TfL requirements, I would ask you to provide the inspection records and photographs taken before they were offered to me. If you are confident in your position, there should be no reason not to disclose this evidence.
I have retained photographs of the vehicles that were offered to me and, if necessary, I will provide them together with the full email correspondence as part of any further complaint or escalation. I believe these photographs accurately represent the condition of the vehicles and demonstrate why I declined them.
In addition, your response does not address my concerns regarding the inconsistent pricing advertised on your website compared with the prices I was quoted after registering, nor does it explain why I reserved a black Volkswagen ID.3 but was offered a different vehicle upon arrival. These issues remain unanswered.
I am therefore requesting that my complaint be reviewed again by someone independent of the original investigation. I would appreciate a response that addresses each of the points I raised rather than relying on general statements about company standards.
I look forward to your reply.
Kind regards,
Cenk
29 juillet 2026
Avis spontané
Réponse de Splend
Hi Cenk,
Whilst we appreciate that you were not happy with the initial vehicle offered to you, and you are absolutely entitled to decline a vehicle that you don't feel is suitable, the alternative vehicles we have sourced have also been declined.
I would just like to kindly remind you that these vehicles are used, not brand new. As such, they should not be expected to be in showroom condition. However, they are prepared to a standard that is acceptable for use, including meeting the relevant Transport for London (TfL) requirements.
The team at Splend
📧 helo-uk@splend.com
📞 0333 016 4331
The worst pco rental company ever
The worst pco rental company ever. They are lairs, they behave like they are above the law. If you have a contract with them that contract is irrelevant, you need something called addendum contract which overrides your original contract. The customer service is the worst I have ever seen!!! Never deal with them!! Run!!
15 juillet 2026
Avis spontané
Réponse de Splend
Dear Customer,
Unfortunately, you have not provided your name, so we're unable to identify your account.
Please contact us using the details below and provide your full name so we can locate your account and assist you further.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
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