Sentinel Security Life Insurance Avis 

Good company, but need to do better in some areas

I really like Sentinel. HOWEVER... The algorithm for determining when a policy holder will get a rate increase seems to be undefined. I have asked several Sentinel reps over time how I should know when a client will get a rate increase, and none have been able to tell me how the increase date is triggered.

Other companies that I work with provide a notice to agents when each policy holder is due for a rate increase. Mutual of Omaha, for example, sends an email to me whenever a client's rate will be adjusted. That email is triggered by the same process that generates an announcement letter that is mailed to the policy holder. PLEASE do the same thing for Sentinel's Med Supp policy holders.

I have too many clients to check every month (via phone call to a Sentinel rep) to identify which of my clients will get a rate increase. I look stupid when a client calls me to say he/she got a rate increase and wants to know if it is still a competitive rate. (It almost always is still about the best rate, which is why I like Sentinel - but I want to be proactive, not reactive.)

PLEASE, PLEASE, PLEASE, provide some sort of notification to us agents when a rate increase has been triggered for individual policy holders.

Representatives speak with another Agent Rep. on the phone. That person, to us, is the representative of SSLCO.

I have always been pleased with whom I've spoken with. Question or information, they have always provided what I've needed.

Sentinel Security Life Insurance Company is an excellent Company to work with as Independent Insurance Agent. Keep up the good work. Best regards, Bob Stubben

I steer almost all of my final expense policies to your company. Your rates are very competitive, and your staff is always very helpful.

I am an independent agent for Sentinel. Their application is very customer and agent friendly. They have some of the best rates around. Customer service is always a pleasure. I definitely plan to do more business with them.

Andrew Rodman is a pleasure to work with and thats enough for me

I would like to feel confident when I submit business that it will be issued as I wrote it. I don't like to have business bounce back to a lower level. How can I do a better job of field underwriting?

Just started and have only written a few policies. Application is straight forward and doesn’t need a lot of clarification. Phone interview isn’t too bad not the best but under 20 min most the time. Great product and great customer service

The only thing that kept from 5 stars is the IMO Prosperity Advantage. By there own admission they are a Med Sup IMO, not FE.

They just want theoverides without even learning the product. One of many examples is, they sent an agent an application kit in SC, and told him to go write his client. Sentinel does not have product in SC.

Another would be, they told an agent he didn't need any type of PHI call.

They seem not interested in recruiting med sup agents. My operation sells millions per year of FE and it is really a shame I have to give an overide, to someone who has no clue about the product. A FE agent should always be able to tell someone why he is paying his upline an overide. Why should someone earn an overide for nothing?

Very seamless process and fast. Would definitely use again where the product fits my clients' needs.

I am new to Sentinel, but after being contracted they mailed information and applications so that I could get right into the particulars of the products that they offer. I appreciate that.

Agent portal with signing in and commissions summaries are complicated everything else is great.

Good customer service. Client and advisor interface needs a major overhaul. Personal Choice annuity has done exactly as promised without issues.!

Easy carrier to work with, employees are really nice and knowledgable, and they truly have competitive products.

My application went through in a timely manner. The intake person was great too.

Sentinal is straight forward and easy to work with. They respond in a timely manner, and are helpful.

Good Company to work with in the Final Expense Market