StairFurb Avis 

Fantastic service from start to finish.

Was easy to order. You need to be confident to get your measurements which is a two person job on a staircase. They give you plenty of guidance and help though and they even supplied a digital protractor to ensure angles were correct. Once ordered you complete these details in your online account and provide them additional photos.

The items when arrived (approx 3 weeks) were of good quality, and the fit was perfect. Our staircase was an old one with softwood newal posts, spindles and hand rail. We went with the oak handrail, baserail and metal spindles - the white is actually egyptian cotton so not a pure white - this though was perfect for our plans. Make sure you add the fitting pack on final confirmation of order.

The fitting took just over an hour. I had removed existing a few weeks prior and prepped and decorated the existing newal posts and stringers.

We took our time with it and had a slight issue with one of our newal posts - not a stairfurb issue as this was existing - i would say if you are not competent at DIY then seek someone to asist you as it was a slightly trickier job due to our newal post being out of level and in twist.

The fit of the supplied base rail and handrail was perfect though - and the finished project looked fantastic!

Great company, great communication from start to finish. Will recommend to everyone

Unfortunately the measurements were incorrect and the balustrade was out even though I did make mention off this to the customer service team and said it doesn’t quite look right.
I then had to re-order which I had too pay double the amount cost be almost £2k would never use them again.
Even with all the gestures and implications that it wasn’t their fault I do think it’s a nightmare especially when your not a joiner.

Handrail not pre-drilled for rail bolt both sides of handrail which made it a nightmare to fix, very disappointed after spending all that money and taking 3 weeks for delivery, surely 3 weeks is enough time for quality control to check all parts. After sales shocking, the phone line is pretty much non-existent, I tried calling around 40 times and no answer. It seems after they’ve got your custom they don’t really care about you. I was hoping to do the £200 reward scheme that they offer of customer taking videos/photos of installation which I missed out on because I’m positive they would of not wanted video footage of mine with the bad parts.

Updated (reply to company reply)
* 2 pilot holes not drilled not just the 1. Shouldn’t be any though.
In regards to you saying that the problem was I engaged the line with the back to back calls is just utter nonsense, okay some of them were back to back however the phone still rang the exact same as the first phone call. However, some of the other phone calls I left 30 mins / 1hour in between and received absolutely no call back. I am happy to provide evidence of this from call records on my phone if needs be.

A fantastic company to deal with, the product has totally transformed our stair case in to a bright clean space with little to know effort. Stairfurb made the whole process easy by providing a protracter and an offer of a video call to make the measurements as accurate as possible. I’d also like to shout out Davantell Courier Solutions for being the best delivery service I’ve ever dealt with!

From video call to ordering. Excellent service. We are a couple aged 76 and 68 and with everything provided that you could possibly needs and the instructions sent (including videos) it was self explanatory. If we can complete anyone can. Would highly recommend this company.

Ordered on the phone and received email updates and delivered on time and now installed so very happy

Fast delivery, good communication, helpful staff and good quality products .. would definitely recommend!

Lot's of support. Easy to fit balustrade.

customer service really nice but unfortunately a really bad experience...First of all the measurements are made during a video call which at the end made me feel not confident enough about how correct the measurements were..were not professionals...for the priceit was should somebody come out at least for the measurements. But it's part of the deal and I accepted...when the handrail arrived not enough instructions...really poor information...only videos on YouTube and obviously not all is about your type of stairs... really hard to fit...really hard...you need at least 4 people...3 to hold the glass panels and one to do the handrail..Well...the handrail also came damaged...custmer service really nice Immediatly told me that I would get another one.. loads of time waiting for the new one...glass panels on the floor,stairs without handrail and a house with children...which I explained to the costumer service...one more day off work for the delivery...they were really nice but nothing that they could do...so I was paying something that I didn't had yet in my house...when the new handrail arrived it was too short...was perfect without the glass panels but with the panels gets too short .i presume the panel of glass makes the handrail go higher then the original handrail was..we had to use wood filler ... not perfect at all but it was the best that we could do and not happy at all about how it looks with wood filler..but honestly I couldn't deal with other complain..actually we were told at the beginning that the measurements are completely our responsibility...so I just had to accept that was a bad choice...

Great help with video measurement help, well produced material; speedy technical help when minor issues arose. Excellent overall and very pleased with final outcome. Self fitted but need extra hands!! Glass heavy!!

Great process , good price great item , an easy transaction that looks great

Happy with quality and sturdy handrail. Can't fault with its quality - stainless steel is quite easy to clean..

I shopped around for weeks before deciding to settle with Stairfurb. Although I’m an ok DIY’er I wanted something that was easy to install with minimal effort, the videos and reviews seemed to fit the bill, the price was competitive and the support was excellent from the team. The order process was simple, I had a video call to doublecheck my measurements and I placed the order. The order took around 3 weeks from placing to delivery. I was kept well informed during the process and I received a call on the morning of delivery with a time window. The delivery was without issue and driver was friendly. Removing the old staircase took about 30 minutes and installing the new glass balustrade took about the same, I watched the videos online but was still very surprised at how easy it was, the whole job was done in about 90 minutes. The glass and woodwork is of high quality. Overall a very happy customer, I’d definitely recommend.

Great kit, easy to install ( I’m a DIY man ) and looks amazing. Thank you Stairfurb

Not happy at all, measuring was a nightmare, didn’t realise I would have to buy power drill, saw etc, way more complicated than expected and have had to pay £850 for a carpenter to fit it for me, wish I had gone to a company who measures, made and fitted it for me

Transacting with the company has been very easy; all the way from sales and ordering to delivery. I have yet to see post sales support in practice but will update my review if I experience any issues.
But so far, very happy. The sales process was easy; the video consultation gave me huge reassurance that I could do this myself. Delivery driver was excellent and was very respectful of my home.
Upon installation, all parts accounted for and instructions were easy to follow. The whole process from dismantling of old staircase to installation of new was around 4 hours and we probably spent an hour repositioning the glass as the spacer I think we had used the wrong way 😊
I took regular pictures throughout the process as I hope to qualify for the money off offer currently advertised so I will see if this is fulfilled but ignoring that I have found this experience to be very positive which is not something I thought I would say about any DIY project!

Excellent company.
Stairs look great and the measurements spot on.
No issues & easy to install.

They should send their person to measure properly while taking order . The material wasn’t enough. And their labour to install the stair it’s too expensive . They are charging more than the price of the stairs.

The videos on the Stairfurb website gave me the confidence that refurbishing my 40-year-old staircase would be within my DIY skills and really helped get my head around both the removal of the old bannister and installation.

We ordered, and the stair parts arrived quickly and carefully packaged.

We went for the glass panels and oak hand / base rails, and I would recommend family / friends help hold the glass panels in place as you lower the handrails on, just to make everything easier still.

I had a couple of queries along the way which were handled well by their office staff.

Overall I am incredibly happy with how Starifurb has helped me transform an old, tired-looking staircase into a thing of elegant beauty, and one which friends and family have all commented on how good it looks.

Thanks to everyone at Stairfurb for their product and help.