StairFurb Avis 

Stairfurb are a fabulous company to buy from x really easy guidelines to follow for measurements etc x with phone calls x facetime calls x e.mail and texts x someone from the company is always there to help and assist x we couldn't fault our experience purchasing our clamped glass staircase x delivery company gave you date / time options to choose from x they arrived early than expected x no damages x very polite delivery guy also x I would highly recommend to anyone to use this company x they won't be disappointed x

An excellent product.
The whole process was very very easy and the company gives you very specific details about measurements and getting your product ready.
In terms of fitting - it took my wife and I no more than 30mins to fit the balustrades... so easy. They look fantastic.

From start to finish was fantastic, stairfurb answered any questions straight away either by txt or phone call. The materials are of high standard, looks amazing, get a joiner to fit it .

Fantastic service from start to finish. Got an initial quote followed up with the Video call to overview requirement and sizes. Embedded glass oak stair case kit arrived as promised on time and very impressed with quality of product which I installed myself. Cant fault Stairfurb and would highly recommend them as a company and the product they supply hence giving them 5 stars

Excellent customer service, was always on call to answer any questions. We arranged a video call for help taking our measurements and found the whole process super easy! Delivery was very fast considering it was all custom made and was communicated to us very well. The actually product was amazing quality and everything was better than we expected. We fitted it ourselves and managed fine. The only thing I would point out, is we had an odd shaped staircase and struggled to follow some of the fitting guidance as it followed a standard staircase. Therefore, wished there was more tutorials on how to fit with an odd shaped staircase! But we got there in the end and the stairs look amazing! Well worth it!

Excellent quality and value, you get everything you need to fit it, possible to fit if you’re a confident diy er myself and su did it all in just under 3 hours from start to finish. Video called when measuring it which helped to get the accuracy measurement. Highly recommend these to anyone. We’re over the moon with ours.

Excellent support from Start to finish.
Initial contact to enquire about how to move ahead was excellent, support to measure the stairs was first class and even the delivery driver was truly helpful.
Products are high quality and fitting was simple.

The process of replacing the balastrades on two staircases and landings was straightforward. I saw the glass I wanted and noticed handrails too which I purchased. Stairfurb has approved contractors on their website. They measured and quoted, assisted with the order and fitted. It is now clean, modern and so much more light comes into the stairwell. New handrails are a great safety feature.

Stairfurb went over and above to help us with aftersale problem of damaged glass by a builder.replacement glass was sent at a hugely discounted price and we are back to loving our glass and stainless steel bannisters

Stair furb referral brilliant from start to finish . During my full house refurb probably the easiest company I’ve actually had to deal with. I chose Matt there recommended Fitter he was excellent and a hell of a lot cheaper than the rest of their recommended fitters so if I was you, I would go with him but as a company stair furb where fantastic.

2nd time of using. Everything spot on again. Can’t go wrong aslong as you give them the correct measurements and angle

Found this product very good. I am not a joiner and was able to fit it myself. It certainly gives the stair a brand new appearance.

We recently ordered stairs balustrade frame with glass panels which we managed to install ourselves. The experience from order to delivery was flawless. And when we had a question about the individual items, we were able to call StarFurb and speak to a person in less than a minute which was very helpful. Product quality is also excellent.

I was sceptical about how simple the kits looked in the social media ads/posts, but decided to give it a go:
* The online configuration was straightforward, with videos at each question to make it really clear what was required and how to measure.
* Once the kit was ordered I got clear timescales and everything went smoothly.
* Delivery was great and everything was well packaged, clearly organised and labelled.
* I got the primed version so I could choose a custom colour - the paint went on really well, no problems.
* I had a question during install and got a super quick response via WhatsApp which was great as meant nothing was held up.

The difference it’s made to our stairs and hall is transformational, at a fraction of the price of paying a joiner or company to do it for us.

I couldn’t recommend them enough, any time I’ve messaged I’ve had a quick and friendly response - thank you!!

We had our order for an oak handrail and glass stair kit signed off on 20.11.25.

We still haven’t received the order. We chased it up 2.12.25 and at that point we were told that they “lost the order” and delivery would be 3-4 weeks from then.

We have tried to chase it up again today and no outcome on date of delivery

Very disappointing and frustrating

Great experience from the initial enquiry through to the end result.
We chose the Oak with black metal spindles - discussed on the initial video call and then sent measurements with the order. Delivery in 3 weeks as promised.
Very impressed with the quality of the materials, and the supplied instructions. We fitted ourselves, taking only a few hours!

Customer service with this company is excellent, same day video calls to help with measuring, and expert advice on hand every step of the way. Finished result looks just as expected. I would advise though that the 'odd' shape banister set is tricky to fit the hand rail as it does not come cut to the exact length.

Great experience with this company. Very helpful at the point of order and after. My stairs look great. I recommend them.

Great experience from start to finish - easy to follow video for measuring and they double checked everything as we had a slight discrepancy with the digital protractor. The quality of the materials is outstanding and we decided to use one of the Stairfurb recommended fitters - F&H Installations - Matt was so helpful and the only fitter prepared to travel to Hertfordshire to install. Would highly recommend Stairfurb and Matt at F&H Installations

I couldn’t be happier with the stunning transformation StairFurb has made to our landing. We replaced our old traditional spindles with a sleek, modern glass balustrade, and the difference is unbelievable. The whole space now feels brighter, more open, and far more contemporary.
From start to finish, the service was excellent. The team were helpful, professional, and clearly experts at what they do. The quality of the glass and fittings is outstanding, and the finished result looks like something straight out of a showroom.
What really impressed me was how seamlessly everything fitted into place — it has completely elevated the look and feel of our home. Friends and family can’t believe the change!
If you’re considering upgrading your staircase or landing, I can’t recommend StairFurb highly enough. Exceptional quality, brilliant service, and a transformation that genuinely exceeded all expectations.