StairFurb Avis 

Beautiful glass balustrade

My hubby is a tradie and I have to be honest we did struggle at times. We needed a new newel post which was a bit of a challenge! One of the screws snapped upon a trial run so he had to drill another hole in the base rail and cut off the other…. Minor issue but thought I would mention. The landing was relatively straight forward but stairs were trickier to put the glass in place. Thank god it looks fabulous as we wouldn’t want to be doing anytime again soon 😂 we are happy with the outcome and have only marked down slightly based on we feel you have to be a bit more than a capable DIYer…. I would recommend still 😊

Fantastic quality absolutely stunning, the measuring is difficult even on a video call I think you have to take in to account any discrepancies with the existing bannister / newel posts ours ended up 10mm short but I am lucky enough to have an experienced father in law that added a piece in and blended it in to the point you wouldn’t know. Overall a fantastic experience it’s just knowing what to do if something isn’t quite right it could be a costly mistake.

Measurements are not easy over the phone maybe need to find a better way of doing this as they are crucial to the finished product.
We had professionals fit the product it was very problematic nothing like it shows you on the videos.

Great experience. The online ordering is easy, the support and communication from Stairfurb is second to none, delivery was seemless. I ordered glass panels and they came made to measure, I used a professional installer but everything comes to do it yourself if you prefer. The end result is AMAZING. Turned my stair case from drab and dated to a wow-factor feature in the home.

From the start to finish of my project help was on hand. Easy to follow video for measuring and fitting of the staircase. They double checked everything with me to make sure everything was as I wanted it. The quality of the materials were of a high standard. I fitted the staircase myself with no specialist tools required. We'll pleased with the whole process and finished result.

The website made measuring process pretty straightforward.

Very easy ordering process and efficient delivery.

I am a fairly competent at DIY and found the installation challenging but not impossible. The installation guides on the website are not detailed enough and comprise a few short videos. I would any DIY installer to set out all the components first and mentally walk through what goes where before even thinking about starting.

Good points ...

Good product and a very nice finish once complete
Good value compared to a fully bespoke installation
Good customer service and easy to deal with
Delivery process smooth and efficient

Not so good points ...

Pre-drilled holes for mounting glass clamps on underside of handrail are too deep and some of supplied screws don't bite. I had to use longer screws.
Given measurement for distance between top of baserail and underside of handrail was 802mm. I fitted to these measurements but the angled glass panels did not fit. I had to remove and re-install the angled handrail to a distance of 815mm from the baserail - quite a difference. The panels then fit perfectly. The measurement for the landing handrail was spot on so not sure what happened here.
The single long screws to fit the angled handrail to the newel posts is not enough in my view and the handrail didn't feel secure. I added a long screw through the newel posts into the handrail for added stability.

Overall, I'm very happy with the result but it took far longer than I had originally expected.

VERY CLEAR INSTRUCTION/ DIFFERENT WAYS TO GET TO FINAL GOAL/THEY QUESTION YOUR MEASUREMENTS BEFORE FINALIZING ORDER

This is my second time using stairfurb and they never miss a beat. Their website is so easy to use and they are very communicative right from the start helping to ensure you get the right measurements. Delivery was on time and handled with care and then it was the simple job of out with the old and in with the new. So easy to fit and look amazing!
Thanks Stairfurb

Very simple process from start to finish, clear instructions on taking the measurements.
Fitting was simple.
Good service during build query.
Would recommend to even the must basic DIY er

I’m very pleased with my experience with Stairfub. The transaction was smooth from start to finish, and delivery was prompt and well-handled. The balustrade kit itself is great quality and exactly what I was looking for.

They recommended Matt Field of F & H Installation for the fitting, and I’m really glad they did. Matt was professional, friendly, and very accommodating throughout the entire process. From the initial measurements to the installation and aftercare advice, everything was handled with care and attention to detail. The final result looks fantastic.

I’m very happy with both Stairfub and Matt’s work, and I wouldn’t hesitate to use Matt again in the future. I’ll certainly be recommending him to others.

From placing the order to delivery, the service I received was first class. The quality of the staircase was excellent, a very high standard. I would recommend StairFurb to anyone looking to replace their staircase.

We wanted to update our typical 1970s white stair bannister, but the cost of employing a carpenter to complete the job was huge. I happened upon Stairfurb while researching the price of an oak balustrade with embedded glass and couldn’t believe how simple it all seemed. We booked a video call and were helped enormously with measuring the existing bannister and choosing our preferred style, before receiving a quote. What would have cost over £4k with a company was only going to be £1600! Once we were ready, we asked for a further video call, as we realised that one of our newel posts wasn’t plumb, so getting an accurate angle reading was tricky. Will called us and was so helpful. With everything measured, we signed off the order. I then decided I wanted to add stringer cladding to finish the overall look. Again, Will was quick to sort this out and add it to the original order. The parts arrived just over two weeks later and we were delighted with the quality of the oak. The fitting was done by ourselves and took around 4.5 hours, making sure everything was checked carefully before each step. The online videos and guides were extremely useful too. Overall, we are thrilled with our new stair bannister with embedded glass. Our home has been modernised and feels light and airy. I would thoroughly recommend Stairfurb to anyone who is considering replacing their bannisters. Just read everything twice, watch the instructional videos and measure carefully to avoid any pitfalls. Thank you Stairfurb!

As advertised, good support with ordering, easy to fit and quality product.

Great telephone consult. Great ordering process and delivery. However thr digital protractor sent is not accurate so out glass came and was short.

Glad we used StairFurb for our new glass balustrades. They look great. Fairly easy to communicate and order, I liked that we could communicate on WhatsApp, though was pleased I could speak to a human when AI wasn’t able to help me further. Fraser and Jamie were really helpful and a pleasure. Glad we used one of their listed fitters EHS; Dave did a great job, really knew his stuff and was a pleasure to deal with and have in your home. Price was ok, similar to other quotes and they really do look great and modernize the landing. We recommend StairFurb 👍

The order process was fairly straight forward although you are talking to an AI on WhatsApp. A few discrepancies with measurements but this was quickly sorted with emails. Delivery day came and the courier was perfect. When unpacking found the newel posts and baserails to be damaged. Fitted the product successfully with a few amendments. Newel post turned up without a locating spigot (be careful of what you order for what you need) the newel posts come in different arrangements. Paid a separate company to correct. (Problem with online ordering I’m guessing) The fitted product is ok. When contacting the company due to the damage and paint discrepancies the offer was for a pot of paint to be sent and blaming the courier company. Not sure how they can be blamed for a product that they deliver and not prepare. The issues we have are the manufacturing process. Due to the company disregarding the issues and problems we would not recommend. You expect a high quality product for the cost you pay. Rather than a blame game. After sales is not good. Lots of remedial work to correct unfortunately.

All sales and no service.
I saw the ads on Facebook and enquired.
I started receiving the suspicious "50% off" texts the same day and in fact most days since.
Totally gave up on the online configurator as it is clunky and difficult to get exactly what you want.
So I opted for the video call and booked an appointment, and still receiving the "50% off must end tonight" bs
The call came in and I didn't get to my phone within the four rings so missed it. Then I read the text that landed five minutes before the appointment telling me I needed to install 'Google Meet' app.
Whilst trying to install the app on my phone the sales expert called me back with a snotty attitude telling me this wasn't just a phone call it was a meeting. For me that was the last straw. I deleted him followed by the Google App. and still the 50% off today texts litter my phone.
I was genuinely amazed to see the percentage of positive reviews on here and to be honest I'm suspicious of reviews that sound like like adverts simply saying everything was amazing and repeating company sales bullet points.
My advice is to contact a local joinery manufacturer and not a hard sell internet based company like this and definitely read the negative reviews because they don't lie.
By the way I am a self employed carpenter since 1986 and before retiring used to supply the balustrades to photographers for Richard Burbidge stair parts catalogues so slightly up the DIY scale and even I found them awkward to deal with, rude and definitely sales driven.

Update:
Please read the sarcastic smug response below. No I didn’t use you, for the reasons described! And yes I mainly only report bad service as I expect a decent service from companies which is generally true. It’s just the hard sell bad companies that need exposing. I’m not surprised you can’t see your faults.

Precision Production
Looks Amazing !!

Stairfurb made this whole procedure so easy. It took around 1 month from enquiry to installation. An on-line meeting assured correct measurements and our particular requirements. We were sent a digital protractor quickly and sent the measurement to Stairfurb. Stairfurb provided a few installers' details and we had the delivery arranged within a month. The courier rang us, as promised and arrived on time. The delivery to our garage was totally painless. I video'd everything so that I might get paid by Stairfurb for the video. The installer arrived and completed the whole procedure in a day. The increase in light in our stairs are is huge. No more damaged wooden stair rods repainted 4 times. No more wiping away dust from the wooden rods. The glass is easy to maintain. We probably wipe it every few months, so definitely less housework. I wish we had had Stairfurb installed earlier.