I have used Stamps.com for years and years. In the last year problems with the app, the website began happening. The app and the website are both very awkward and clumbsy to use. There are constant gl... Voir plus
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Once I finally reached customer service, my issue was resolved. But the navigation to customer service took days. The instructions given was absolutely wrong. Instructions were to go to settings and... Voir plus
Web searched for postage paid, pre-return addressed envelopes from "USPS", then selected the Stamps.com website. Was charged me for one month before I realized the mistake. Then, canceled subscription... Voir plus
L'entreprise a répondu
I made several phone calls to your help desk and Joyce was the only one to think of resetting me back to the old site as opposed to using the new UI which was not working for me. I had to refund 7 or... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'expédition et de livraison
- aussi dans
- Fournisseur de solution e-commerce
- Service d'envoi
- Service postal
- Services aux entreprises
Écrit par l'entreprise
Stamps.com is a comprehensive mailing and shipping solution designed to make the process of mailing and shipping easier and more cost-effective. This innovative platform allows businesses and individuals to manage their mailing needs effortlessly from their computer or mobile device, without the constraints of traditional postal services. With Stamps.com, you can print postage at any time and anywhere, eliminating the need to stand in long lines at the post office and ensuring that mailing is accessible 24/7. Best suited for small to medium-sized businesses and frequent senders, Stamps.com addresses the common frustrations experienced with traditional mailing. Users gain the convenience of printing unlimited, discounted postage directly from their devices, which can lead to significant time and cost savings. Plus, with discounts of up to 90% off USPS®,UPS®, FedEx® and more carriers, Stamps.com helps frequent mailers and shippers items to reduce costs while enhancing operational efficiency. Stamps.com simplifies the mailing and shipping process with key features like integrated tracking and automatic address verification, which minimize delays and ensure packages arrive at their intended destinations.. The platform accommodates diverse shipping needs and includes high-value postage services such as Certified Mail® alongside standard options like First Class Mail®, Ground and expedited services. Mailers can also schedule carrier pickups, leverage the flexibility of mailing services like Restricted Delivery, customize envelopes and labels, and review analytics that help businesses stay on budget Stamps.com is a practical choice for businesses looking to simplify and optimize their frequent shipping and mailing. With a reliable, secure, and user-friendly platform, you can enhance productivity by managing all the steps of mailing in one place. Eliminate the need for post office trips, save on postage and get extensive support for various mailing needs with Stamps.com.
The Simple Way to Send
Écrit par l'entreprise
- Stamps.com is the easiest way to print stamps, shipping labels, or Certified Mail® any time.
- Access all mailing and shipping services from USPS®, UPS®, DHL, and more carriers in a single platform. Save time, money, and your bottom line when you spend less time sending. Stamps also calculates exact postage and get you the best rate every time.
More Flexibility for your Business
Get flexibility to print stamps, shipping labels, Certified Mail®, and schedule pickups.
Stamps.com is a one-stop mailing and shipping solution that gives small business users the freedom and flexibility they require to run their business.
Users can easily print mail stamps and shipping labels online without ever leaving their desk. Available around the clock, Stamps.com gives businesses access to all the great services from USPS®, UPS® and more carriers 24/7 and at pre-negotiated discounted rates to get the most out of their mailing budget.
Coordonnées de contact
4301 Bull Creek Rd, 78731, Austin, Etats-Unis
- 1-888-434-0055
- support@stamps.com
- www.stamps.com
30 day risk-free trial
3,7
Moyen
3 k avis
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Quick response made a difference!
I was able to get a quick refund for my stamps that didn’t print correctly, and/or didn’t print at all! Representative was very understanding and compassionate in my unique situation!
24 avril 2026
Réponse de Stamps.com
Hi Ms. Jones,
We're so glad we could assist you quickly with your stamps. We appreciate your kind words about our representative's understanding and compassion. Thank you for your positive feedback!
-Sincerely,
Paul
The ease and convenience in using the…
The ease and convenience in using the service. We mail a large amount of items and going to the Post office and buying stamps would take a lot of time.
20 mai 2026
Réponse de Stamps.com
Hi Carmellia,
We're so glad to hear our service provides such convenience for your large volume of mailings, saving you valuable time. Thank you for your positive feedback!
Sincerely,
Paul
The stamp save time to post office trip
20 mai 2026
Réponse de Stamps.com
We're glad to hear we saved you time, Xuan. Thank you for your feedback! -Sincerely, Paul
excellent customer service
18 mai 2026
Réponse de Stamps.com
We are so happy our team met your satisfaction, Sue! Thank you for your kind feedback! -Sincerely, Paul
Stressless postage
I save myself so much time and stress using stamps.com. No more long waits in line at the post office to say nothing of saving money on mailings.
The website is easy to navigate and use and any problems I may have experienced in the past were quickly resolved.
19 mai 2026
Réponse de Stamps.com
Hi Miki,
We're so glad to hear that our service saves you time and stress, and that you find our website easy to use. Your positive feedback about our support team is also much appreciated!
Sincerely,
Paul
Another so-called "help" line with poor speakers of English!
I could not add balance from my credit card. I had the label ready to print. Usually when I need to add to my Stamps.com balance, I get a screen telling me to do so. this time I repeatedly got an error message. I phoned Stamps.com "help" and got a person who does not speak English clearly. She also could not seem to help get through the issue. Then I was disconnected.
26 mai 2026
Avis spontané
Réponse de Stamps.com
Dear Mike,
Thank you for taking the time to share your experience with us and I'm truly sorry it was such a frustrating one.
The error you encountered during the payment process is something we take seriously, and our technical team can investigate further for you. We’d be happy to help further. I'd like to locate your account and obtain further assistance for you. Please DM us your Stamps.com account information or email us at social@stamps.com. I also want to sincerely apologize for your experience with our support line. Every customer deserves clear, effective assistance. Once we locate your account, rest assured we will review this interaction thoroughly.
-Sincerely,
Paul
Réponse de Stamps.com
Hi Diane! We're happy to hear we made tax season easier for you!
Thanks for your kind words!
-Sincerely,
Paul
Stamps.com Makes Refunds VERY Difficult Now
Stamps.com is declining is service. They now make it difficult to request refund on bad postage labels.
You have to download a FORM and fill it out and send it in. HOW many busy business people have to much to do to do that?
CLEVER way to increase profit and income. Nasty way to do it.
21 mai 2026
Avis spontané
Réponse de Stamps.com
Hi KIF,
Thank you for your feedback and we apologize for the frustration. We'd like to make sure you have the correct information. We do not profit from postage fund sales or prints. Postage funds are purchased from the USPS, not Stamps.com. Stamps.com is a neutral party in such transactions; we do not capture the funds for postage, and we do not make a margin on postage. We want to assure you that we do not keep or withhold any postage funds.
All misprint refund requests must be sent to, reviewed, and approved by the USPS before being credited back to your Stamps.com postage balance account. When you purchase postage through our software, the postage is purchased directly from the USPS. We appreciate your patience as we work to resolve this matter on your behalf.
Mail-in requests have always been required for postage labels with no embedded tracking and we apologize for the misunderstanding on that. e/Refunds with Shipping Labels typically take 2-3 weeks to process; Mail-in Refunds are generally processed within 10-12 weeks of receipt of claim. If a misprint occurs when preparing postage, such as printing on the wrong side of a shipping label, you have the opportunity to immediately reprint select labels at no additional cost and requiring no refund request.
Sincerely,
Paul
Stamps.com is very convenient to use.
21 mai 2026
Réponse de Stamps.com
Hi Cheryl!
We're happy to hear you find our service convenient! We appreciate your feedback!
Sincerely,
Paul
Broken website and Non-existant costomer service
Firstly, you are required to put money into an account and subscribe to a monthly service even if you only want to do a single transaction.
Then, you cannot cancel the subscription. Every time you click the cancel subscription button, the page just reloads. I have tried it at least 2 dozen times.
AND - when you would like someone to help and attempt to contact costomer service, you get an AI assistant. Evidently it is only pre-programed with about 3 responses. First, it tells you how to do it yourself on the webpage. Ok, fair, no problem. Except - the website isn't working, so now it's stuck. If you ask to speak to a person, or some variation of that, it now encounters another problem.
The AI chat tells me to log in so it can help me with my account. So, I log in, but that opens another tab. Fine, I go back, but I'm not logged in. I go to the new tab where I AM logged in and click help to get back to the chat. But that opens in a new tab and I'm not logged in on that tab. And around and around we go...
SO - finally the AI assistant sends me to a place where I can send an email. Which I do and I include a screen recording of the issue. What do I get in my inbox? An auto reply with instructions on how to cancel my account on their website.
Vicious circles. I am so sorry I used this site instead of walking my extremely heavy package down to the post office. Be extremely wary.
20 mai 2026
Avis spontané
Réponse de Stamps.com
Hi Tiffany,
Thank you for taking the time to share your experience and we're truly sorry it was this frustrating. That's not the experience anyone should have. We apologize for any misunderstanding regarding our fee structure. We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period.
We want to make this right for you directly. Please reach out to us at social@stamps.com and reference this review, and I will personally ensure your subscription is cancelled and any other issues are addressed promptly.
We're also flagging the technical issues you encountered (the cancellation page reload bug and the login loop in our chat) to our product team immediately.
Again, we're sorry for the time and frustration this caused you.
Sincerely,
Paul
Stamps.com is simple to use and…
Stamps.com is simple to use and navigate. I highly recommend for an online platform for postage and shipping.
20 mai 2026
Réponse de Stamps.com
Hi Dani,
We're so glad to hear you find Stamps.com simple to use and navigate! Thank you for your wonderful recommendation!
Sincerely,
Paul
Réponse de Stamps.com
Hi GW,
We are so glad you enjoyed our stamps! Thank you for your wonderful feedback!
Sincerely,
Paul
I have used stamps.com for many years
I have used stamps.com for many years. They have made it so much more expensive with negative services. I needed a refund for postage because the electricity went out and i could not reprint. They would not do it over the phone . I mailed it in as instructed and it has been almost three months and it has not been refunded. They used to have a very modest monthly fee for small users. But now it is very expensive.
11 mai 2026
Réponse de Stamps.com
Hi Laura,
I sincerely apologize for the experience. Checking on this for you, I do show one pending request for a misprint for you for $2.72 and rest assured that I have credited this for you. We take your feedback seriously and we would like to make your experience with us a good one. If we can help further, please let us know by emailing social@stamps.com. We apologize for any delay regarding your misprint request. All misprint refund requests must be sent to, reviewed, and approved by the USPS before being credited back to your Stamps.com postage balance account. When you purchase postage through our software, the postage is purchased directly from the USPS.
Sincerely,
Paul
They make everything take 2-3 days…
They make everything take 2-3 days longer to get. Don't use and avoid businesses that do.
16 mai 2026
Avis spontané
Réponse de Stamps.com
Hi Brandon,
I'm really sorry to hear that. That’s understandably frustrating. While we don’t handle the delivery process directly, as we do not deliver packages or handle delivery in any way, if you're a customer of ours, we’d be happy to look into this further and help however we can. Could you please contact us at social@stamps.com with further details? Thank you for bringing this to our attention!
Best regards,
Paul
If I could give less than 1 star I…
If I could give less than 1 star I would. If you are not a business, do not use Stamps.com. I know it is a pain to buy stamps and make the trip to the Post Office, but I have been so disappointed with this service since I started using it (for personal use.)
First, they charge a monthly fee ON TOP OFF the money you have to load into the account to pay for stamps. The subscription fee does not goes toward postage.
Second, I have lost money on stamps that did not print correctly. They do allow for reprints, but for whatever reason, the stamp would not print on the sheet that I had loaded. After loading a different sheet with a different serial number, it would not allow me to reprint and.... money lost.
Third, I've also heard from people I've sent letters to that the mail has taken an exceedingly long time to arrive. Friends who use the service... it was sent on 5/2/26 and postmarked 5/8. I did not receive it until 5/15 and we live in the same state, 3 hours away from each other. One recipient of flyers I sent out said it took over two months to receive the flyer. I don't know why it takes so long to send a letter.
Lastly, when I attempted to cancel my service before my next billing cycle, the website popped up a message saying something like, "We don't want you to go. Would you like to sign up for the $0 subscription plan and just pay for the postage you use." I thought, "Sure, that sounds like a good deal" and this would allow me to still have the convenience of not having to go to the post office. However, when my next billing cycle rolled around, yep, they charged the normal $21 subscription fee. Clearly, this is just a bait and switch to keep getting more money out of their customers. So now I have a service I don't use for another month, I'm out another $21 subscription fee and another $10 that was loaded into my account to pay for postage. Oh, also, they don't apparently refund anything less than $25 that is left in the account for postage, and even then, it can take up to 8 weeks to get it refunded, if it actually ever does. I have lost all faith in the integrity of this company.
16 mai 2026
Avis spontané
Réponse de Stamps.com
Hi Jennifer,
Thank you for taking the time to share your feedback. We're truly sorry to hear your experience hasn't met your expectations.
While the monthly service fee does provide unlimited access to your Stamps.com account, it does not add postage funds to your account. We apologize for the misunderstanding regarding this. Rest assured that we do offer the ability for customers to request and refund postage if a misprint occurs. We also offer a free tech line to support and diagnose any printing issues customers may be having. We are sorry that we did not have the opportunity to assist you further with these issues.
We’re sorry to hear there may have been some confusion about our refund policy and we want to make sure you have the correct information. We do refund amounts under $25. Upon account closure, we refund purchased postage balance remaining in the account. Postage balance refunds upon account closures do not take 8 weeks. Once an account is closed, you can typically expect it to be processed within 3-5 business days.
We want to assure you that using our PC Postage service has no impact on your delivery times. Once your postage is applied and your shipment is handed off, it enters the standard USPS mail stream and is handled exactly as it would be through any other postage method. All packages are processed and delivered by USPS according to their standard shipping and processing timelines, so you can expect the same reliable service you're used to.
In regard to the billing cycles and the $0 subscription plan, as stated in our Terms of Use, we bill at the end of the cycle for the cycle you started with. When a service plan change takes place, the new billing always goes into effect at the end of your next cycle.
We have carefully reviewed your account history and have found the service fees that were applied are in accordance with the Service Agreement to which you agreed.
However, your satisfaction is very important to us and we have determined that a refund will be given. We have issued a refund in the amount of $62.97 to your credit card. Please allow 3-5 business days for this credit to be applied to your account. The credit may not be reflected immediately on an online statement. Please allow one billing cycle to pass before it is reflected on a paper statement.
If we can clarify further, please let us know.
Sincerely,
Paul
Réponse de Stamps.com
Hi MetroPlex Wood,
We're so glad you find us easy to use! Thank you for the positive feedback!
Sincerely,
Paul
Sometimes it is difficult to log back…
Sometimes it is difficult to log back in, but other than that, always have rated the service high
6 mai 2026
Réponse de Stamps.com
Hi Nick,
Thank you so much for your kind words and continued support. It truly means a lot to us! We're sorry to hear that logging back in has been a challenge at times. That's definitely something we want to make as smooth as possible for you. A few things that may help:
• Using the "Remember My Email or Username" option at login
• Resetting your password if you're experiencing repeated issues
• Clearing your browser cache or trying a different browser
If the problem persists, we'd love to dig into it and get it resolved for you. We'd like to help. Please give us a call at 888-434-0055 or email us at social@stamps.com so we can set up a technical callback for you.
-Sincerely,
Paul
Hidden Subscription!
Stamps.com makes it far too easy to miss their monthly subscription fee. It's poorly disclosed, and they send zero email notifications or statements about it — even when there's no activity on the account.
Yet every single postage purchase triggers an immediate confirmation email. How can they notify me for tiny purchases but not for charging me $15–$20+ every month?
I only noticed because I checked my credit card. Very deceptive billing practice. Had to contact support to finally cancel.
Won’t use them again. SCAM! Watch your statements carefully.
12 mai 2026
Avis spontané
Réponse de Stamps.com
Hi Katya,
Transparency is something we take seriously. Thanks for your feedback. Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.
We apologize for any misunderstanding regarding our fee structure. We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period.
The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It’s a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions
We never charge people without their full agreement during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it’s not based on usage of the software, but rather on having access to using it.
We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
Your satisfaction is important to us! Rest assured, we have issued a courtesy refund in the amount of $100.00 to your credit card.
Please allow 3-5 business days for this credit to be applied to your account. The credit may not be reflected immediately on an online statement. Please allow one billing cycle to pass before it is reflected on a paper statement.
If we can help you any further, please let us know.
Sincerely,
Paul
Billing for unnecessary fees
I had to have a Stamps.com account to run my business Shipping Easy account. I was billed monthly fees for both (totaled over $50 mo - was not told I didn't need to continue with the paid version of Stamps.com). I never received a monthly invoice, never notified of upcoming charges or yearly renewals. Did not take responsibility for lack of contact - cancelling was difficult. Will be looking to move to a different shipping partner for my business that does not use Stamps.com. Unfortunate since I am very happy with Shipping Easy.
12 mai 2026
Avis spontané
Réponse de Stamps.com
Hi Jean,
We are sorry to hear that you had such an upsetting experience. We'd like to locate your account and obtain further assistance for you. Please email us at social@stamps.com
Transparency is important to us. Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab. To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they’ve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( http://www.stamps.com/conditions ) on a single webpage during the registration process.
During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
We do apologize for the misunderstanding and experience, and we are happy to help further.
Sincerely,
Paul
Réponse de Stamps.com
Hi C,
We appreciate you taking the time to share your experience. We're happy to hear that it works well for you when needed! -Sincerely, Paul
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