I have used Stamps.com for years and years. In the last year problems with the app, the website began happening. The app and the website are both very awkward and clumbsy to use. There are constant gl... Voir plus
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Once I finally reached customer service, my issue was resolved. But the navigation to customer service took days. The instructions given was absolutely wrong. Instructions were to go to settings and... Voir plus
Web searched for postage paid, pre-return addressed envelopes from "USPS", then selected the Stamps.com website. Was charged me for one month before I realized the mistake. Then, canceled subscription... Voir plus
L'entreprise a répondu
I made several phone calls to your help desk and Joyce was the only one to think of resetting me back to the old site as opposed to using the new UI which was not working for me. I had to refund 7 or... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'expédition et de livraison
- aussi dans
- Fournisseur de solution e-commerce
- Service d'envoi
- Service postal
- Services aux entreprises
Écrit par l'entreprise
Stamps.com is a comprehensive mailing and shipping solution designed to make the process of mailing and shipping easier and more cost-effective. This innovative platform allows businesses and individuals to manage their mailing needs effortlessly from their computer or mobile device, without the constraints of traditional postal services. With Stamps.com, you can print postage at any time and anywhere, eliminating the need to stand in long lines at the post office and ensuring that mailing is accessible 24/7. Best suited for small to medium-sized businesses and frequent senders, Stamps.com addresses the common frustrations experienced with traditional mailing. Users gain the convenience of printing unlimited, discounted postage directly from their devices, which can lead to significant time and cost savings. Plus, with discounts of up to 90% off USPS®,UPS®, FedEx® and more carriers, Stamps.com helps frequent mailers and shippers items to reduce costs while enhancing operational efficiency. Stamps.com simplifies the mailing and shipping process with key features like integrated tracking and automatic address verification, which minimize delays and ensure packages arrive at their intended destinations.. The platform accommodates diverse shipping needs and includes high-value postage services such as Certified Mail® alongside standard options like First Class Mail®, Ground and expedited services. Mailers can also schedule carrier pickups, leverage the flexibility of mailing services like Restricted Delivery, customize envelopes and labels, and review analytics that help businesses stay on budget Stamps.com is a practical choice for businesses looking to simplify and optimize their frequent shipping and mailing. With a reliable, secure, and user-friendly platform, you can enhance productivity by managing all the steps of mailing in one place. Eliminate the need for post office trips, save on postage and get extensive support for various mailing needs with Stamps.com.
The Simple Way to Send
Écrit par l'entreprise
- Stamps.com is the easiest way to print stamps, shipping labels, or Certified Mail® any time.
- Access all mailing and shipping services from USPS®, UPS®, DHL, and more carriers in a single platform. Save time, money, and your bottom line when you spend less time sending. Stamps also calculates exact postage and get you the best rate every time.
More Flexibility for your Business
Get flexibility to print stamps, shipping labels, Certified Mail®, and schedule pickups.
Stamps.com is a one-stop mailing and shipping solution that gives small business users the freedom and flexibility they require to run their business.
Users can easily print mail stamps and shipping labels online without ever leaving their desk. Available around the clock, Stamps.com gives businesses access to all the great services from USPS®, UPS® and more carriers 24/7 and at pre-negotiated discounted rates to get the most out of their mailing budget.
Coordonnées de contact
4301 Bull Creek Rd, 78731, Austin, Etats-Unis
- 1-888-434-0055
- support@stamps.com
- www.stamps.com
30 day risk-free trial
3,7
Moyen
3 k avis
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Competitive shipping options
Allowing the platform to be competitive has been a huge advantage; giving you comparisons of best shipping option.
25 juin 2026
Réponse de Stamps.com
Thank you for the feedback! Having the ability to compare shipping options and find the best rate is one of our favorite features, too. We appreciate you sharing!
They charge you every month whether you…
They charge you every month whether you use it or not and they are not clear that you are being charged a subscription fee with no value. I put $20 in my account and never used it because it's not user friendly so I switched to CML instead and love it. No subscription fee.
15 décembre 2025
Avis spontané
Réponse de Stamps.com
Thank you for your feedback, and we're sorry to hear the experience didn't work out. We understand how frustrating it is to be charged for a service you weren't getting value from, and we appreciate you taking the time to share. We have requested your account information via this review. Please respond there so our team can get in touch should you need anything else from us!
Easy convenience of going top Post…
Easy convenience of going top Post Office and waiting in line or driving in traffic.
22 juin 2026
Réponse de Stamps.com
That's exactly what we're here for — thank you for sharing!
Réponse de Stamps.com
Thank you for the kind words! We're glad the service and product selection have hit the mark. We appreciate you sharing!
Réponse de Stamps.com
Thank you for the recommendation, we're so glad to hear it! We appreciate you taking the time to share!
Got charged a $20 montly fee for…
Got charged a $20 montly fee for several months when i just used their service once and never intended to get a membership. Even after i tried to cancel the subscription (which i never setup) i got charged one monthly fee again today. Avoid this site if you just need a shipping label.
22 juin 2026
Avis spontané
Réponse de Stamps.com
Hi Jun, thank you for reaching out and for bringing this experience to our attention! Our team has located your account and ensured it's closed (this was completed on 6/19). We have also followed up with more information in ticket 9810377. Please respond there if you have further questions!
Réponse de Stamps.com
That's exactly what we're here for! Thank you for sharing. We're glad we've been able to save you the trip. We appreciate the kind words!
Trash company. Overcharge frequently. Cancel membership
After using them for several years we decided to cut the cord. Frequent overcharges for packages. 2# package later gets billed for 11#. There isn’t a rounding error there. That’s theft and fraud. I wish there were more things you could do to recover stolen money. Stay far far away from the criminals.
16 juin 2026
Avis spontané
Réponse de Stamps.com
Thank you for sharing your experience, and we're sorry to hear about the billing discrepancies you encountered. We completely understand how alarming and frustrating that must be, especially after years of being a loyal customer. We take concerns like this seriously and want to look into this further. We've reached out via Trustpilot to request your account information and look forward to hearing back so we can dig in.
Réponse de Stamps.com
Thank you for the kind words! We're glad to hear you're finding the site easy to navigate. We appreciate you taking the time to share your experience!
User friendly and meets all our postage…
User friendly and meets all our postage needs with efficiency. Good value.
15 juin 2026
Réponse de Stamps.com
Thank you for the great feedback! We're happy to hear Stamps.com has been a reliable and efficient solution for your postage needs. We appreciate your support!
I went to stamps.com and purchased five…
I went to stamps.com and purchased five first class stamps. Now a month later they billed me 19.99 for my monthly charge. I had canceled previous online and did again today without receiving email confirmation. I will never buy from them or recommend that anyone else does. The worst!
13 juin 2026
Avis spontané
Réponse de Stamps.com
Thank you for your feedback, and we're sorry to hear about the unexpected charge and the trouble with the cancellation process. That's understandably frustrating. We've reached out via Trustpilot to request your account information and are standing by to look into this further as soon as we hear back from you. Hoping to hear back shortly!
Company refunded my billing issue
EDIT: I WAS FULLY REFUNDED AFTER REACHING OUT TO A SERVICE AGENT. They will refund you as long as you are polite.
I still think the billing is a bit predatory, keep your eye out, but they are actually a better company than I expected. 1 star --> 4 stars. Thanks Jay at customer support
I signed up for an account to ship something to one of my friends, this ended up falling through, and thought I wouldn't be charged unless I actually bought a postage label. Unfortunately for me, this is not the case. As soon as you sign up you automatically commit to $20.99 per month, which I didn't know. Canceling your account is also incredibly complicated, requiring many layers of configuration depth.
19 mai 2026
Avis spontané
Réponse de Stamps.com
Thank you so much for updating your review, and we're thrilled to hear Jay was able to get this resolved for you! We'll be sure to pass your kind words along to him. We also appreciate the candid feedback regarding the billing and cancellation process. That's valuable insight we'll make sure gets to the right teams. We hope to have the opportunity to win you back in the future!
I can print my own postage at home…
I can print my own postage at home without having to go to the post office and I can even ship via UPS which is more dependable that the post office.
12 juin 2026
Réponse de Stamps.com
Thank you for sharing! That's exactly what we're here for: saving you the trip to the post office and giving you flexible options like UPS right from home. We appreciate you taking the time to leave a review!
Terrible service
I have a new (6 mos) Epson Ink Jet printer.
Signed up to print a UPS shipping label have a CC to charge.
1.5 hrs…the site does say you can’t print a SAMPLE UPS label. Well, it’s a miracle, cause I did! Big BOLD letters SAMPLE! I may not be bright but can’t make up “Joe Shipper”. I “chat” w Russell S it says printed on the screen, who wrote his name was Tom? No suspicious? And he says no, you didn’t print a sample. I’m thinking Dude, you don’t know your name, and I’m looking right at it!
Arris on phone, RUDE! So, I thought fine, load the APP. It wanted my DOB, what for! I did it. Suddenly biometrics try to load. THATS IT! DONE. Shut my phone down, sign on again, delete APP, call again, close account and request a refund w George who was professional. 4-6 weeks for my $13.05 refund.
Absolutely don’t recommend.
11 juin 2026
Avis spontané
Réponse de Stamps.com
Thank you for sharing your experience, and we sincerely apologize for the frustration. The interaction you had with our support team fell well below the standard we hold ourselves to, and we completely understand why that experience left you feeling the way you did. We're glad George was able to assist with closing your account and processing your refund, and we appreciate your patience while that is handled. Your feedback will be passed along to the appropriate teams.
Deceptive, predatory subscription tactics. Refund check bounced!
Deceptive business practices and predatory subscription charges with no invoicing to bring attention to a trial that has converted to a paid subscription. Refund was issued and check from company bounced. No services were ever utilized and no value was delivered to the consumer.
28 février 2026
Avis spontané
Réponse de Stamps.com
Thank you for your feedback, and we sincerely apologize for the frustration this experience has caused. We've located your ticket #9480876, and our team will be following up with you shortly to check on the status of the check for the refund. We appreciate your patience!
Réponse de Stamps.com
Thank you so much for the kind words! We're thrilled to hear you're finding the site easy to use. That's exactly what we aim for. We appreciate you taking the time to share!
Make sure to call them can cancel…
Make sure to call them can cancel because when you try the trail it automatically signs you up for the pro. And if you don’t call and cancel they keep charging you. I woke up today and 830$ was gone from my checking account. The did refund 125 supposedly. But it’s a nightmare. Just go to the usps website. This is not worth your time or money
9 juin 2026
Avis spontané
Réponse de Stamps.com
Thank you for sharing your experience, and we're truly sorry to hear about the unexpected charges. We understand how stressful that must have been. This is not the experience we want for our customers, and we want to help get this sorted. We've reached out via Trustpilot to request your account information and are standing by to assist as soon as we hear back from you.
Misleading and unhelpful
Misleading and unhelpful.
This is an extremely misleading service where even by just enquiring about a single shipping label and engaging with the website, you can inadvertently sign up for a 20$/month service fee and its very difficult to cancel. They will not offer a refund if this happens to you.
8 juin 2026
Avis spontané
Réponse de Stamps.com
Thank you for your feedback, and we're sorry to hear about the confusion surrounding the subscription. We understand how frustrating that experience can be. Our team will be following up via the ticket you provided to clarify further and work toward a resolution.
The automatic monthly charge is a ripoff
The automatic monthly service charge is a ripoff. I only needed to send certified mail 2s and was not interested in any monthly service as would be the case for most people but missed cancelling said service until the charge showed up on my credit card. $21 per month for what exactly??
2 juin 2026
Avis spontané
Réponse de Stamps.com
Thank you for your feedback, and we're sorry to hear the monthly subscription wasn't made clear on your signup. We understand how frustrating an unexpected charge can be. We've reached out via Trustpilot to request your account information and look forward to hearing back so we can work toward a resolution for you.
Réponse de Stamps.com
Hi Christi,
I'm so sorry about the frustrating experience. As verified in our response today via a separate channel of communication, your experience is important to us and we have applied a postage credit of $22.67 to your postage balance. If you're currently logged into your account, please press the F5 key on your keyboard to update your postage balance. If you're not logged in, the credit will be reflected as soon as you log in.
I'm very sorry to hear this issue occurred with your printer. We'd like to help. Please give us a call at 888-434-0055 or email us at social@stamps.com so we can set up a technical callback for you. -Sincerely, Paul
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