Starkings & Watson Avis 

What a fantastic estate agents!!!Having to sell a relatives bungalow in brundall while they went into a care home couldn’t of been easier ,the team did all the viewings and kept us updated every step of the way.Sarah rang weekly without fail to keep us fully in the picture of how things were going ,and when we sold was excellent at chasing solicitors etc.Has been the easiest estate agents to work with and would 100% recommend.Many thanks

Our dealings with the Starkings and Watson Diss office have been as purchasers rather than sellers.
We can only say what a great experience it has been. From the initial contact with Jake to the regular updates from Will, Steve and Coren, we found them all efficient, professional and friendly.
If you are looking to sell or purchase a property in Norfolk/Suffolk we doubt you will find a better team.

Very helpful always available to speak when I phoned as my move was complicated big thanks to Rosie 10 out of 10

Such an amazing team

Rosie Turley was great.
It was a very interesting sale as tenant had been in for 17 years.
Also had the problem of foreign funds and a very sloooowwwww solicitor on the other side.

I recently bought my bungalow through the Norwich Costessey branch of starkings and watson, and I honestly couldn't have asked for a better experience.

A huge thank you to Millie and Samuel, who were fantastic from the very beginning. They were always friendly, professional, and incredibly helpful during viewings, answering every question I had and never making me feel like I was asking too much. They genuinely went above and beyond, and it was an absolute pleasure dealing with them throughout the process.

An especially big thank you to Janet, our sales progressor. I genuinely couldn't have got through this process without her. She kept me informed every step of the way, often providing multiple updates in a single day, which gave me real peace of mind. Whenever I felt like I was constantly chasing solicitors, Janet took that pressure away by following everything up on my behalf and keeping everything moving. Knowing she was handling my purchase made the whole experience so much less stressful, and I always felt confident that everything was in safe hands.

Everyone at the Norwich Costessey branch has been professional, approachable, and genuinely committed to making the purchase go through as smoothly as possible. Thank you all for your hard work—I wouldn't hesitate to recommend this branch to anyone looking to buy or sell a property.

The experience selling the property from start to finish was simply first class, from the initial meeting the staff on site for the initial photograph's, and the follow up at every stage after a viewing was excellent.
I dealt with both Jake and Steve and found them both very professional through the whole process.

From the very beginning I told Steve in the Diss branch I was going to buy my home and he said he would do everything in his power to make it happen, he went above and beyond to make it easy ,excellent communication lovely man who I instantly felt at ease with.
I also had a chap called Jake help me with information when Steve wasn't available both lovely compassionate men as I've recently lost my husband
Thankyou for all the advice you gave me ,highly recommended the Diss branch
Mrs L G Weavers

I have just sold a property through Starkings and Watson. From the start Steve, Jake and Coren have been very helpful with weekly updates on the progress. They have provided a professional but friendly service and I will recommend to friends and family. Cannot fault the service.

Sam Keyes has shown me around 2 properties, she made feel so comfortable and very relaxed on the two occasions. She didn't rush me like many others. She answered all my questions / concerns very professionally. It felt like we've known each other for years. Excellent estate agent 👌. Thank you Sam.

Peace Derby. 😊

Everyone at starkins and Watson have been amazing from start to finish - we would highly recommend them - a special mention to our sales progressor Caroline - she guided us through a tricky exchange to completion - went above and beyond for us

From first putting the house on the market for my mother, the staff at the Brundall office were very efficient, helpful and informative. Sam and James kept us up to date with all viewings and a weekly report of how the house was being viewed on line.

Once a buyer had been found our sale was handed over to Sarah also at the Brundall office, who was also very efficient, friendly and always willing to help and give very helpful advice and making things go ahead smoothly.

All in all the service has been outstanding and faultless.

A very big thank you to the Brundall office.

Brilliant service from start to finish.
Harry is a lovely polite and friendly man.
Janet was brilliant keeping me updated.
Stephen was lovely on showing people round
Wouldn’t hesitate to recommend you all 14to my friends.
Thanks all
Angela craske

We recently sold our house through Starlings & Watsons and overall had a positive experience.

The initial valuation was a little higher than the eventual sale price, but we had a figure in mind that we wanted to achieve and they successfully helped us reach that.

There were a few occasions where the agent conducting viewings was running late, which could be frustrating at times. However, everyone was always friendly and professional.

A special mention must go to Janet in the after-sales team. She was excellent throughout the process – always punctual, responsive, and proactive. She regularly chased solicitors and kept things moving forward, which was invaluable during what can be a stressful house sale. Her communication and dedication made a real difference.

Thank you to the team for helping us successfully complete our sale.

This is an addendum to my post on 11th June. Chris Starkings was kind enough to reply, thank you Chris.
The comment that a number of additional viewing requests were received is completely incorrect, there were only 2 additional requests. Both of these advised they were ‘testing the water’ and may go to market, which is why I rejected! instructions had been given on who to commit to a viewing with, these requests were ignored on more than one occasion, Starkings & Watson constantly failed to listen, take or understand direction and show accountability! there were no other requests!!
Mr Starkings commented on key security ‘All keys held within our offices are securely managed and anonymously tagged with a specific S&W key tag, our procedures are designed to ensure keys cannot be linked to individual properties by members of the public’.
We witnessed the complete opposite of this, there was no secure storage (key was within a storage box in a standard cube unit). The key had a small tag but the actual address of the client was clearly visible on the key! I saw this, my wife saw this, it’s a significant security issue!
The issues outlined above are not isolated concerns but form part of a wider pattern of poor communication, lack of accountability and failure to act in the best interests of the client. We placed our trust in Starkings & Watson and, in return, experienced months of wasted time, missed opportunities and repeated disappointment. I will continue to share our experience publicly so that others can make a fully informed decision before choosing to instruct this agency.

We sold our property and purchased our new home through S&W and whilst the transaction was tricky and very stressful to say the least with parts of the chain and their respective solicitors slower than we would have expected. However and thanks in no small part to Rosie we finally completed on the 4th June and i am pretty sure we would have given up had she not been so proactive to chase and keep the chain moving when all seemed lost. Rosie provided updates regularly and sometimes more than once a day to keep us informed we cant thank her enough!!

Chris came and valued our house, he was very polite friendly and knowledgeable in his approach. We felt listened to and confident that our house will sell.
During the whole process, various members of the team interacted with us, Harry showed potential buyers around and liaised with us, he was very friendly and polite. Caroline then helped us through the last few weeks arranging completion dates and waiting for the exchange to occur. Caroline’s positive and friendly manner kept us going during this time. Thank you all everyone.

Our experience with S + W has been positive from the outset. Having purchased with them we also have now sold and it went well. It took a long time to go through but this is in no way their responsibility/fault. Particular credit to Rosie T in sales progression, she absolutely toiled to keep the show on the road when some of the other solicitors created hurdles that I didn't have the time or understanding to try and solve. She definitely kept things moving and undoubtedly helped with things concluding/agreeing exchange earlier than we otherwise would have done. She was also great with timely and meaningful updates which was greatly appreciated. Thankyou Rosie!

My only gripe from the overall process and giving 4 rather than 5 stars was viewings being cancelled on the day - whilst fully appreciating there is only so much within control of the agent, we had multiple viewings cancelled/no show on the day, which was incredibly frustrating at the time. It's hard to say if this was entirely the fault of the prospective viewers (possible) or if more confirmation/verification could have occurred prior to the appointments.

But other than that, all good! Overall, more than happy to recommend and will use again in future when the time comes without hesitation.

Starkings and Watson have been instrumental in finding suitable properties for us in and around the Norwich area particularly as we don't reside in the county. Max Amis has shown us round two properties and was very professional and courteous on both occasion. Tabby too was equally helpful. She alerted us to likely properties and may have found our new home!