Starr Luxury Cars Avis 

Average. There's room for improvement.
Initially wanted to hire a Bentley Continental GTC which fair enough, was not available. Understandably as I was looking for a gift last minute, having been let down.
I don't know what I expect from the service industry these days however, I do feel there was something lacking. First call was ok but got the impression that the sales guy didn't think I was serious about the hire, (I don't like being made to feel this way).
The second call I made to them a man picked up the phone and said "Hello". I asked who I was through to and he sarcastically gave the company name in a tone like I should know who I have dialled. I hasten to add I hung up as did not need anyone's bad day attitude. This initially put me off calling them again but I'm tenacious and needed a gift (or I would not have done), so I called back again and spoke to the original salesman. This experience was slightly disconcerting as I was about to spend a shed load of money on a Company I'd never used before and scam alert warnings are thrust down our throats every minute of the day. This really did not inspire confidence. I eventually confirmed everything else by email (audit trails).
There was a mess up with the bill at the end whereby I was advised that I had done approx. 211 miles over my quota. Ok it was rectified after I was advised that the final bill included drop off and delivery mileage and shouldn't have, also there was an 1/8 less in the tank. Yes but it arrived with an 1/8 less as you dropped it in Kent. The same situation will be apparent for the return journey.
Not ideal to be told I was going to be charged £££ per mile extra, made my heart jump a bit.
All in all average service, there was no above and beyond service which is the expectation, especially when spending thousands. This said I would use them again and hopefully they will exceed expectation next time. I know you must get a lot of time wasters however, please try to up your game guys.
My partner loved the gift of the alternate car that I chosen for 3 days hire and has not been privy to my experience as I know this would have spoiled it.
The guy who delivered the car, Ben, is a diamond and a total asset!!

Amazing service; ran like clockwork. Drivers on time and professional and car in immaculate condition. Would highly recommend this company for anyone wanting luxury travel.

We had hired the G-Wagon for our wedding from this company and all I can say is it was brilliant. The communication from Adam was superb and there was no problem regarding the booking considering it was a last minute thing. The driver arrived on time and was dressed appropriately. The driver was really friendly and listened to all our requests. I would defiantly recommend these guys and will consider booking them again in the future.

An incredible experience throughout. An absolute pleasure to deal with various members of the team. No problems at any point. Very thankful and very happy customer. No hesitation to use them again in future!

Excellent customer service, great experience. Willing to go the extra mile.

Great service from beginning to end. Polite, helpful and professional staff. Car arrived on time and in perfection condition.

Their service was really smooth from picking up and dropping off the car.I didn’t have to waste my precious time filling unnecessary paper work and thanks to pain free online system.Manager(Ike) at Starr Luxury Cars was very helpful at the handing over process.
I would recommend their services to potential customers.

Overall great experience. Will be using them in the future. Thank you.

An amazing birthday - supported by amazing service. Super happy!!!!

Delivery & collection were bang on time & the email correspondence were clear & easy to follow as well as the organization being very helpful when I called for further advise. Would highly recommend to anyone looking to hire a luxury car.

Fantastic service from start to finish from dealing with Starr's office, then the drop off and collection to desired address and timely return of deposit. I will be using again! Thanks again Starr Luxury Cars.

Excellent experience i would recommend this service to a VIP standard endusers.

Excellent customer services, on time and very good chauffeur. Perfect colour and look for my daughters sweet 16. Organised at very short notice, my daughters friends loved the entrance.

Great experience, rented a Tesla Model X P100D and had an absolute blast.

Delivery was great and went by without a hitch. I particularly liked the tracked delivery which was a great feature. They really take the time to talk you through the vehicle when dropping it off. I will definitely be returning as a customer.

I rented the Tesla model X performance dual motor for 2 days. It really stood out and was fun to drive

Very professional service with fast replies, polite and welcoming staff and a great selection of premium class vehicles!

I will be a returning customer.
They go above and beyond.

Excellent service and the car (G63) was outstanding. They are very easy to communicate with. I also received the car in very clean condition and would definitely recommend to anyone looking to rent a car while in london

Adam and Umer exceptional service. 100% will be using these guys again in September. Great company to work with.

Many thanks,
Dan

Car was hired for our UK staycation during the covid restrictions. The car was delivered by Alex who was very professional and the car was immaculate. Any queries we had were swiftly answered and the service as a whole was efficient.