Steve Madden UK  Avis 

Quick, easy, loads of ways to pay

I ordered trainer and they have sent me the wrong trainers in the wrong size and wrong colour. They aren’t answering my emails, live chat or Facebook message to correct this.

Ordered a pair of trainers only to be refunded a few weeks later, ordered a different pair and waiting over 2weeks and still nothing. Think they need better stock management as they are selling trainers that aren’t even in stock!!!
Guess I’m waiting for another refund

Utterly terrible service ! I used to buy these trainers a lot and used the Steve Madden site a few times as they had a pair I was wanting for a long time. Ordered on the 4th January and still nothing from them. Emailed to say what is going on to be left with a response of there’s a delay to then received a mail to state the order will be cancelled. This still hasn’t been cancelled after over a month of waiting. I’ll stick to other designers from now on which is a shame as these shoes have always been brilliant.

After reading these reviews, I was concerned. However, I have just received my Coast boots, and I’m quite happy with them. I have some damage to my left ankle, which means the left boot is a little tighter than anticipated, but this I can live with, as it adds some support to the foot. I ordered the boots on 20/01/25, and the scheduled delivery was for 22/01/25. Quick enough. I was kept informed of dispatch, and given notice of the delivery time. ISSUES - their sizing is completely off. I’m a size 8, but thankfully, I sized up to a 9 (was pre-warned). If you check your size against the EU standard you won’t have an issue. Basically, just size up, and that’ll be your true size. The other issue, DPD. As already stated, the order was due yesterday, but the DPD driver claimed he couldn’t find my address, although he was parked outside for over 5 minutes. Why lie, when everything is on camera these days! Did do online chat with DPD, which was OK, but the app recommended to track the delivery, it wasn’t available for me to download. So, be wary of the delivery company this store uses. I did have a returns invoice in my package, with details how to return the item, if required. Therefore, I wouldn’t have had the issue of not knowing how, and where to return the boots (unlike other people seem to have experienced). In all, I can’t complain, and would definitely order from this store again.

I LOVE my new Diego bag, it's so beautiful and matches my Madden trainers, it was delivered in good time and packaging was fab! Thank you so much, a very happy customer ❤️

Customer service is terrible. I originally emailed asking about an offer I was sent and that I couldn’t find where to apply it at checkout. Someone got back a week later asking what was in my basket. I replied that day and still no reply. That was 24/12/24. Since then I ordered trainers which are too small . The only way to send them back on the app is DPD, which I don’t have in my area.
I contacted the online chat and got told
Someone would Get back me in 24hours.
I’ve since been told if I don’t want to use DPD to use another courier and keep the receipt so they can track it, but they have not sent me the return address.
Such a shame
Because the products are lovely.

Beautiful trainers, sparkling, comfortable to wear. I ordered mine from next.

I am having a nightmare with this company. Ordered a pair of trainers as a Xmas gift on the 6th November and they were too small. Contacted them via email on the 27th December to advise the trainers were too small but I was aware it was out of time for the 30 day return and asked them for advice. They told me to buy a second pair in a bigger size and then return the first pair. I bought the 2nd pair and they fit fine but now they won’t let me return the first pair despite having confirmation that I had done as they asked. So now I’m £120.00 down with a pair of trainers that don’t fit. The customer services is a joke, I’ve been corresponding with 3 different people and none of them answer my questions. Will never ever buy from Steve Madden again, poor customer services, poor customer care, poor everything really, disappointing they have acted in bad faith.

Still no refunded after 3 weeks !! Steve Madden to this day and since 24th of December, the date the boots were returned to the warehouse, doesn’t want to reimburse. Ordering and paying is very easy but getting refunded much less… I’m waiting for £198

Ordered a pair of trainers for my daughter for Christmas. When she opened them they were someone else’s order !!
Had to bombard their customer services with emails to get a response.
They have issued no apology for their error and I am still waiting for a refund.

Very happy with the item I bought it was dispatched and delivered swiftly ..I will be shopping with these again.

I received exactly what I ordered

They sent me shoes with MOLD ALL OVER THEM. Then I was given a generic email response saying to pack and RETURN to them in order to get a refund. Not offered a new pair or anything! Avoid this site.

My mum ordered my 12 year old sister some shoes for Christmas which she desperately wanted, was ordered on the 20th of December with their “promising” 3-5 day delivery but still to this day we have not received or had any updates. It is now the 6th of January and my sister is disappointed that the present she was most excited for still hasn’t come. We emailed customer service a couple days ago and still have had no answer. Coming from a family that isn’t the richest this is really disappointing as these are not cheap shoes. We have hope they still might come but WILL NOT BE ORDERING AGAIN.

From reading reviews I was very nervous to order but I'd been wanting these trainers for a long time so I took thw shot & so glad I did!
Ordered on the 3rd january came on the 7th January.
I was updated regularly.
I'd seen alot of reviews saying small fit.
I'm normally a 6.5-7 so I ordered 8. They fit perfectly 🫶 beautiful trainers

Really slow delivery took nearly 4 weeks to dispatch and only when I asked for a refund I was told I couldn't get a refund I then threatened to go to trading standards they dispatched my order next day.

On 25/11/2024, I placed an order for two pairs of shoes from Steve Madden, hoping to receive them ahead of my holiday. Despite their promised 3–5 day delivery window, the items were not delivered, and the company failed to provide any communication regarding the delay.

Frustrated, I requested a cancellation, but Steve Madden refused to honor it. Over the course of 20 emails, they neither confirmed the cancellation nor attempted to deliver the items. Thankfully, I had paid via PayPal, so I filed a complaint. Steve Madden failed to respond to PayPal, and the dispute was ultimately resolved in my favor, with PayPal refunding my money.

To make matters worse, Steve Madden finally sent me an email confirming the cancellation 36 days after my initial request—two days after PayPal had already closed the dispute in my favor.

This experience has been beyond disappointing. I would strongly advise against placing an order with this company.

Bought two sling bags that beautiful. Will buy again .