Amazing experience dealing with The Stone & Tile company from start to finish. It was a small project tiling my front path and chose the black and white mosaic design with a border and corners. Wo... Voir plus
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Much better choice, value and quality than the chain stores. Brilliant sample service. Easy to use website helps you to choose a selection of different tiles, including guidance on complimentary opt... Voir plus
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Superb service and very speedy. Ordered 2 samples for a project and really impressed with the quality of the products. Definitely ordering our chosen one to complete the final jigsaw piece to our exte... Voir plus
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From seeing their ad initially on facebook, to visiting the showroom in Coalville, the whole experience was a pleasure. The service and support from Sarah and the warehouse team helping bring our orde... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Stone Tile Company, we take pride in providing Stylish Tiles For Less! Our tile collection features an array of fresh, contemporary styles - from sleek, chic floor tiles to one-of-a-kind feature wall options. Sourced directly from top-tier manufacturers, we ensure exceptional quality without the premium price tag. Whether you're tackling a full-scale renovation or simply refreshing a single room, we've got the perfect tiles to bring your vision to life. We also have a showroom open Monday to Friday 9:00am-5:00pm to browse our tiles and make purchases. For those who prefer to shop on the weekend, you're welcome to stop by on Saturdays 9:30-1:30pm for a leisurely browse, Please note though we do not offer collections on Saturdays.
Coordonnées de contact
Unit 4 Tungsten Park, Bardon Road, LE67 4BL, Coalville, Royaume-Uni
- 01530 811118
- help@stonetilecompany.co.uk
- www.stonetilecompany.co.uk
4,7
Excellent
2 k avis
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A répondu à 83 % de ses avis négatifs
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Customer service
I made an error with my order and the customer service has extremely helpful in getting that rectified,
Louise
17 octobre 2025
Avis spontané
Réponse de The Stone & Tile Company
Thank you so much for your kind review! 🌟
We’re really pleased to hear that our customer service team could help get everything sorted quickly for you. We always aim to make things as easy as possible for our customers, even when things don’t go quite to plan.
We really appreciate your support!
Sarah Lee
Senior Customer Service Advisor.
Ordered samples for my new bathroom and…
Ordered samples for my new bathroom and they look great
16 octobre 2025
Avis spontané
Réponse de The Stone & Tile Company
Thank you for your lovely review! We’re so glad to hear that your samples look great. We hope they help make your new bathroom project even more exciting, and we can’t wait to assist you further if you decide to place a full order!
Sarah Lee
Senior Customer Service Advisor.
Lots of choice and speedy service
Lots of choice and speedy service. Very impressed
15 octobre 2025
Avis spontané
Réponse de The Stone & Tile Company
Thank you so much for your kind words! We’re delighted to hear you enjoyed our range and speedy service. Your feedback really means a lot to us, and we hope to work with you again soon!
Sarah Lee
Senior Customer Service Advisor.
Great product and service
I ordered the Provence Ivory Limestone effect modular floor tiles and they look lovely!! Great service and really quick delivery. Would definately recommend!
16 octobre 2025
Avis spontané
Réponse de The Stone & Tile Company
Thank you so much for your wonderful review! We’re thrilled to hear that you love your Provence Ivory Limestone effect tiles and that you had a great experience with our service. Your recommendation means a lot to us, and we really appreciate you taking the time to share your feedback!
Sarah Lee
Senior Customer Service Advisor.
Good experience thanks
Sample tiles were easy to order and came promptly. Website is easy to navigate with an indication of quick delivery times. I was pleased that the samples were bigger than I expected ... just getting my measurements sorted and I'm off!
13 octobre 2025
Avis spontané
Réponse de The Stone & Tile Company
Thank you so much for taking the time to share your lovely review! We’re delighted to hear that you found our website easy to use and that your samples arrived quickly (and larger than expected!). It’s great to know the process has been smooth for you so far — best of luck with your measurements, and we look forward to helping you with your order soon!
Sarah Lee
Senior Customer Service Advisor.
Réponse de The Stone & Tile Company
Thanks so much for your kind words! 🌟
We’re thrilled to hear you’re happy with the speedy service and support. It’s always a pleasure helping our customers.
Sarah Lee
Senior Customer Service Advisor
Réponse de The Stone & Tile Company
Thank you so much for taking the time to leave us a review! We really appreciate your feedback and are delighted to hear that you had a positive experience. Your support means a lot to us, and we look forward to working you again soon.
Sarah Lee
Senior Customer Service Advisor.
Beautiful tiles
Beautiful tiles. Ordered a sample which arrived within 2 days. Easy to use website.
9 octobre 2025
Avis spontané
Réponse de The Stone & Tile Company
Thanks so much for your lovely feedback! 🌟 We’re thrilled to hear your sample arrived quickly and that you found our website easy to use. We can’t wait to help you with your full order when you’re ready!
Sarah Lee
Senior Customer Service Advisor.
Great customer service great quality…
Great customer service great quality tile. World definitely recommend
8 octobre 2025
Avis spontané
Réponse de The Stone & Tile Company
Hi Matt,
Thank you for your kind words! We're thrilled to hear you were happy with our customer service and the quality of our tiles. We truly appreciate your recommendation!
Sarah Lee
Senior Customer Service Advisor.
Good Information given at showroom
Good Information given at showroom.
Sample Good and arrived the day after order.
6 octobre 2025
Avis spontané
Réponse de The Stone & Tile Company
Hi Ian,
Thank you for taking the time to leave a review! We're glad to hear you had a good experience at the showroom and that your sample arrived promptly. We appreciate your support!
Sarah Lee
Senior Customer Service Advisor
SHOCKING QUALITY UNSAFE FOR CHILDREN
I purchased light grey porcelain gloss floor tiles from this company just over a year ago, and I am extremely disappointed with the quality. Despite porcelain being marketed as durable and hardwearing, the tiles have already developed multiple chips across my kitchen floor. This has not only ruined the appearance but also created sharp edges, which I consider unsafe in a family home with a young child.
When I raised my concerns with the company, their response was dismissive. They refused to accept any responsibility or even offer a gesture of goodwill, repeatedly pointing to the Consumer Rights Act and insisting that I must pay for an independent report before they will even consider looking into the issue. In my view, this is very poor customer service, particularly given the short amount of time the tiles lasted before deteriorating.
I would strongly urge anyone considering purchasing from this company to think carefully. The quality of the tiles has been extremely disappointing, and the lack of support or accountability from the business has left me feeling let down and out of pocket. AVOID
22 septembre 2025
Avis spontané
Réponse de The Stone & Tile Company
We’re genuinely sorry to hear about the problems you’ve had with your tiles, and we understand how upsetting this must be for you and your family. We have seen the photos you kindly shared, but unfortunately they don’t allow us to confirm how the tiles were originally fitted or cared for over the past year.
It may also help to note that mirror-polished porcelain, while very durable, does require periodic re-sealing in high-traffic areas to maintain its finish and protect against wear over time.
The Consumer Rights Act requires that after 12 months, customers provide evidence that any fault was present from the outset. This is why we’ve asked for an independent report - once we have this, we’ll be able to make a full assessment and do our best to work with you towards a fair resolution.
Linda Booth
Customer Service Manager
Beautiful feature wall tiles
Stunning vedra seabrick tiles, that make a great feature wall in our en suite.
Delivery smooth and speedy.
Our fitters said they were easy to work with too.
They look great with our chrome fittings and wood effect furniture
29 juillet 2025
Avis spontané
Réponse de The Stone & Tile Company
Thank you for your lovely review! We’re so pleased to hear the Vedra Sea brick tiles have made such a stunning feature wall in your en suite.
It’s great to know delivery went smoothly and that your fitters found them easy to work with too. They sound perfect alongside your chrome fittings and wood-effect furniture!
Sarah Lee
Senior Customer Service Advisor.
Excellent product and service..
Excellent product and service..
I changed my order and mind from cream to white Lisbon tiles, they were brilliant at accommodating the change! Thank you! Tiles great quality.. and quick postage too!!
1 septembre 2025
Avis spontané
Réponse de The Stone & Tile Company
Thank you so much for taking the time to leave us a review! We’re so pleased to hear you’re happy with your Lisbon tiles and that the order change worked out smoothly.
It’s great to know you’re delighted with the quality and quick delivery too – we really appreciate your kind words!
Sarah Lee
Senior Customer Advisor
The tiles with the pallet was left in front of my Garage and I couldn’t get my car out
The tiles with the pallet was left outside in front of my garage. It was extremely heavy and I was unable to get it out the way so I could get to my appointment. Consequently by the time my son and I moved the tiles off the pallet I was late for my appointment
1 septembre 2025
Avis spontané
Réponse de The Stone & Tile Company
Thank you for your review. We’re very sorry to hear about the inconvenience you experienced with your recent delivery. We can appreciate how frustrating it must have been to have the pallet positioned in front of your garage and the difficulty this caused in moving it.
Our drivers are instructed to complete kerbside deliveries, and we do ask that they are attended so the placement can be agreed at the time. In this case, we believe the driver was aiming to make the delivery as convenient as possible. From the delivery photo we can see that while the pallet was placed in front of the garage, it was not obstructing the vehicle on the driveway.
That said, we fully understand the inconvenience this caused you, and we apologise that it impacted your appointment. We will ensure your feedback is shared with our delivery team so that we can avoid similar situations in future.
Sarah Lee
Senior Customer Service Advisor.
Everything from the website to…
Everything from the website to receiving my tiles was easy and straight forward.
I was very grateful to find the tiles that I needed to do my hallway.
They were delivered promptly and with care, very helpful driver brought the palate in to my hallway too!!
26 août 2025
Avis spontané
Réponse de The Stone & Tile Company
Thank you so much for your order and for taking the time to share your lovely feedback! We’re so pleased to hear that everything from ordering to delivery went smoothly, and that you’re happy with your new Victorian hallway tiles. It’s great to know our driver was able to help get them safely into your home too.
We’d absolutely love to see some photos of your finished space once everything is complete – it’s always wonderful to see how our tiles transform a home.
Sarah Lee
Senior Customer Service Advisor
Do not come near
Do not come near ! Tiles are flaking and breaking and they won't replace/give money back.
Worst customer care I have ever had to deal with. We have spent a lot on the floor in our new kitchen and they are trying to blame our builders, even though the builders sent a full report on how the floor was fitted, as per as instructions.
Re your reply: we have offered you to come abd check the tiles, not judge it by the videos I sent. You never mentioned to bring a third party to check nor you never asked a formal report that now you claim my builder sent you a basic one. You were not very helpful with the situation and I think everyone should be very carful dealing with your tiles as it seems to be a hit and miss. If people have money to gamble on then thats up to them. I would like to warn everyone about your customers care. This is not the way to treat a customer who paid a lot of money on a product that keeps breaking!!
2 janvier 2025
Avis spontané
Réponse de The Stone & Tile Company
As discussed at length by email, after carefully reviewing your case, we want to clarify the following:
Your builder provided a basic builder’s report detailing his work, on the 7th of February 2025, however no independent report was supplied.
Our inspectors have reviewed all pictures supplied from the installation in June 2023 and have advised as there was lippage present from the initial installation, this has then led to further de-lamination over time. This points to a problem with the installation, rather than with the product itself.
We understand this is frustrating, especially after your investment in your kitchen, however as we have advised based on the information provided, the issues are caused by the way the tiles were laid and not the tiles themselves.
Sarah Lee
Senior Customer Service Advisor.
Great experience all round
Great experience all round! Anthony was a delight to deal with, ordering was made simple and installation/delivery of the kitchen quartz worktops was seamlessly, fitting perfectly. A quality looking product and would highly recommend.
11 août 2025
Avis spontané
Réponse de The Stone & Tile Company
Hi there, thank you so much for the lovely review – we really appreciate you taking the time to share your experience.
We think this feedback may have been intended for another business, as we don’t offer kitchen quartz worktops.
That said, we’re glad you had such a positive experience and hope everything continues to go smoothly with your new kitchen!
Sarah Lee
Senior Customer Service Advisor.
Recommend
Easy ordering. Delivery quick and straightforward. Tiles very well packaged and undamaged. The only negative was having to get rid of the pallets myself. Overall a good price for a quality product and definitely would use again.
1 septembre 2025
Avis spontané
Réponse de The Stone & Tile Company
Thank you for your order and for sharing your feedback! We’re so pleased to hear that you found the ordering and delivery process easy, and that your tiles arrived safely and in perfect condition. We really appreciate your note about the pallets too – feedback like this helps us improve our service.
It’s great to know you’re happy with the quality and value, and we’d be delighted to work with you again in the future.
Sarah Lee
Senior Customer Service Advisor
Great product
Great product, service, and delivery. Absolutely love the slate tiles we bought and can't wait for them to be laid.
14 août 2025
Avis spontané
Réponse de The Stone & Tile Company
Thanks so much for your kind words! We’re really pleased you’re happy with everything, and it’s great to hear you love the Sheera Slate.
They’re such a gorgeous choice – we can’t wait for you to see how amazing they’ll look once they’re down!
Sarah Lee
Senior Customer Service Advisor
Amazing service! Very grateful customer!
I ordered tiles from the stone & tile company and the service was fantastic from start to finish. Everyone I dealt with was friendly, organised, and really knew their stuff!
I was in a bit of a panic after another supplier let me down, but Sarah from the operations team went above and beyond to help. She organised an urgent delivery, chased everything up, and somehow managed to get the tiles to me even earlier than expected.
The tiles arrived in perfect condition and looked even better than I imagined. It’s rare to find someone who puts in that much effort to make sure things go right, but Sarah truly did. I’m so grateful to her and the whole team, and I’ll definitely be ordering from them again and recommending them to friends and family.
12 août 2025
Avis spontané
Réponse de The Stone & Tile Company
Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear you had such a great experience with our team, and especially with Sarah. She’ll be over the moon to know her efforts made such a difference for you — I’ll be sure to pass your lovely comments straight to her.
We’re so glad the tiles arrived on time and in perfect condition, and that you love how they look. It means a lot to us to know you’d recommend us to friends and family. We look forward to helping you again in the future!
Sarah Lee
Senior Customer Service Advisor
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