Stone Warehouse Avis 

10 899
•
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Great product arrived on a pallet and I had a very nice man deliver it who put the stone exactly where I wanted it. I have now started putting the stone down and it finishes my project off and it look... Voir plus

Noté 5 sur 5 étoiles

Great price, service and communication all the way. Easy options to select on the website and the reality matched very well. We were able to choose the day of delivery easily. If you take note of the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The calculator worked well, only 1 bag left over from 50 bought. Delivery driver very pleasant despite a swearing driver who had to wait for unloading as the single lane track was blocked. Very goo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We ordered our stone over the internet. Not sure it was going to be as advertised. Stone was as near as could be in the picture.Not sure on delivery as let to believe it was going to be left on the ma... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de granulats
  2. aussi dans
  3. Fournisseur de matériaux de pavage
  4. Fournisseur de sable et de gravier
  5. Jardinerie
  6. Magasin d'articles pour l'aménagement paysager
  7. Magasin de pierres naturelles

À propos de Stone Warehouse

Écrit par l'entreprise

Stone Warehouse was established over 18 years ago as the online retailer of a large family-owned aggregate company that has been supplying specialist decorative aggregates for over 150 years. We supply the largest range of quality decorative aggregates online in the United Kingdom.

We source products from the UK, Europe and Asia and from our strategically placed production facilities we deliver competitively priced decorative stones nationally. We offer single and multiple pallet consignments and can quote for larger orders delivered with a crane / Hi-Ab or tipped loose loads from either dockside or direct from source. Standard deliveries are made on a curtain sided lorry and offloaded using a rear tail lift and a manual or electric pump truck. (Delivery Information)

Purchase high quality Gravel & Chippings, Pebbles & Cobbles, Slate & Paddlestones, Rockery & Boulders, Garden Products & Accessories, and Paving & Edging Products, or look through the Clearance & Seasonal range, delivered directly to site from the UK’s premium decorative aggregate supplier.

Prices include delivery and VAT. Simply enter your delivery postcode into the product page and the pallet availability, samples and delivered prices will be displayed for delivery within 2-3 working days. Next Day deliveries are also available for orders placed before 1pm at an additional charge.

Many decorative aggregates are used in water features and ponds so please look for the ‘Fish Friendly’ badge in the product information tab to confirm your chosen stone will not affect the water Ph, protecting your fish and other aquatic life from harm.

Stone Warehouse is committed to Carbon Footprint reduction by using recycled pallets and packaging as well as offering a range of by-product slate aggregates typically delivered direct to reduce product delivery mileage.

Please see our Frequently Asked Questions page for more information but for further product and delivery assistance please Contact Us or call our friendly customer service team on 01629 636212 between 9.00am and 5.00pm Monday to Friday.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

11 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(10 899)

1 368 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Exactly as expected

Easy to order, delivery turned up when expected, polite and happy driver.

16 septembre 2026
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Réponse de Stone Warehouse

Hi Ben,

Thanks for your 5-star rating and positive feedback. We are very pleased to hear that your experience with us was a positive one!

Kind regards,
Patrick.

Noté 3 sur 5 étoiles

You have not delivered the ordered…

You have not delivered the ordered items and yet I have received two review surveys, how should I respond?

17 septembre 2026
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Réponse de Stone Warehouse

Hi Rodney,

I can see your order is scheduled for 05/10/2026 because of stock issues, so I do apologise about the delay.

We have automated emails that are sent out a week after the order is placed, with a review survey. So I do apologise for the confusion caused by this, if you would like to leave an updated review once you have received the order, please feel free to.

Kind regards,

Millie

Noté 5 sur 5 étoiles

First rate customer service

As reviewed previously, Stone Warehouse offer a good selection of products at - as far as I can tell - reasonable prices. Just as important, however, is their first rate customer service. I recommend them.

15 septembre 2026
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Réponse de Stone Warehouse

Hi Trevor,

Thank you for your 5-star review and your kind feedback. We are very pleased to hear that our customer service and product quality have met with your expectations!

Kind regards,
Patrick.

Noté 5 sur 5 étoiles

Great service

Great service, arrived on time, no issues at all.

15 septembre 2026
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Réponse de Stone Warehouse

Good afternoon,

Thank you for the 5-star feedback, we are happy to hear that you are satisfied with the level of service received and your order arrived with you on time!

Kind regards,

Millie

Noté 5 sur 5 étoiles

Excellent

Top quality product excellent service and delivery. Kept well informed of delivery timings . Delivery driver amazing placed the stone exactly where we needed it. Would highly recommend this company.

16 septembre 2026
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Réponse de Stone Warehouse

Good afternoon,

Thank you for the 5-star feedback, we are happy to hear that you received excellent service and your order arrived as and when expected!

We hope to see you ordering again with us in the future.

Kind regards,

Millie

Noté 5 sur 5 étoiles

All ok on your part stone warehouse…

All ok on your part stone warehouse delivery driver was a miserable bastard though but I made him a coffee and he cheered up 🤣

16 septembre 2026
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Réponse de Stone Warehouse

Hi Stephanie,

Thank you for the 5-star feedback, we really appreciate it!

We hope to see you ordering again with us in the future.

Kind regards,

Millie

Noté 5 sur 5 étoiles

Excellent delivery

Good product. Reasonable price.
Delivery was excellent. Good communication and very helpful driver.

28 août 2026
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Réponse de Stone Warehouse

Hi Gill,

Thank you for the 5-star feedback, we are happy to hear that you are satisfied with the level of service received!

We hope to see you ordering again with us in the future.

Kind regards,

Millie

Noté 5 sur 5 étoiles

Happy Repeat Customer

Wide selection of slates & stones, easy to select what you want, great price and quick delivery

15 septembre 2026
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Réponse de Stone Warehouse

Good morning,

Thank you for the 5-star feedback, we really appreciate your repat custom and are happy to hear your order arrived as and when expected.

Kind regards,

Millie

Noté 3 sur 5 étoiles

Great Stone Bad Delivery

The stone is amazing really happy with it. Delivery was a bit haphazard and about 5 hours late from our original time, and the driver nearly reversed into the garage and took out branches off our neighbour's tree with the lorry.

15 septembre 2026
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Réponse de Stone Warehouse

Hi Jason,

Thank you for taking the time to leave us some valuable feedback, we are happy to hear that you found our product amazing.

We're really sorry that you've had a negative delivery experience when ordering with us on this occasion. Sincere apologies for the delay and subsequent inconvenience caused.

Kind regards,

Millie

Noté 3 sur 5 étoiles

Delivery Service


Received my order a day later than agreed. Had to chase the delivery company for informaton.

12 septembre 2026
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Réponse de Stone Warehouse

Good morning,

Thank you for taking the time to leave us some valuable feedback.

We're really sorry that you've had a negative delivery experience when ordering with us on this occasion. We hope that the goods received have lived up to your expectations.

Sincere apologies for the delay and subsequent inconvenience caused.

Kind regards,

Millie

Noté 5 sur 5 étoiles

What could be easier…ordered early on a…

What could be easier…ordered early on a Monday, delivered Tuesday afternoon!👍🏻

14 septembre 2026
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Réponse de Stone Warehouse

Hi Robert,

Thank you for your 5-star rating and your kind comment, we really appreciate you taking the time to leave us some positive feedback. We are very glad that your delivery experience was a positive one.

Kind regards,
Patrick.

Noté 5 sur 5 étoiles

First class company

First class company. Website easy to navigate.
Professional customer service. Friendly and helpful with query. Item delivered on time and exactly as shown.

14 septembre 2026
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Réponse de Stone Warehouse

Hi Jules,

Thank you for your 5-star review and for your positive comment. We are very glad that your experience with us was a positive one!

Kind regards,
Patrick.

Noté 5 sur 5 étoiles

Still Happy

Although it was a day late still 5 stars as the delivery men are always so helpful.
Would buy again.

11 septembre 2026
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Réponse de Stone Warehouse

Hi Lillian,

Thanks for your 5-star rating and for your positive comment. We are very pleased that your experience with us was a positive one!

Kind regards,
Patrick.

Noté 5 sur 5 étoiles

Delivered on time Good quality large…

Delivered on time Good quality large slate

13 septembre 2026
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Réponse de Stone Warehouse

Hi Mark,

Thank you for your 5-star rating and positive comment. We are so pleased that your delivery with us went smoothly.

Kind regards,
Patrick.

Noté 5 sur 5 étoiles

Great value

10 septembre 2026
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Réponse de Stone Warehouse

Hi David,

Thank you for your 5-star review and your positive feedback. We really appreciate the time taken to leave us a positive comment!

Kind regards,
Patrick.

Noté 5 sur 5 étoiles

Good stone delivered quickly

Good stone delivered quickly

12 septembre 2026
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Réponse de Stone Warehouse

Hi Simon,

Thanks for your 5-star rating and your positive comment. We are so pleased that your delivery with us went smoothly!

Kind regards,
Patrick.

Noté 5 sur 5 étoiles

Lovely stones

Lovely stones - great delivery driver - easy process

12 septembre 2026
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Réponse de Stone Warehouse

Hi Tracey,

Thank you for your 5-star rating and positive comment, we are so pleased that your experience with us was a positive one!

Kind regards,
Patrick.

Noté 5 sur 5 étoiles

Excellent

Excellent, no issues at all.

11 septembre 2026
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Réponse de Stone Warehouse

Good afternoon,

Thank you for your 5-star rating and positive comments. We really appreciate the time taken for you to leave this feedback!

Kind regards,
Patrick.

Noté 5 sur 5 étoiles

Good price, delivered on time

First time I'd used Stone Warehouse. Order process was pretty simple, lots of options for delivery, I selected a couple of days later so it was free.

Got comms emails including a tracking link to Pallet Track which worked. Also had an update on the delivery day with an estimated time of arrival.

This was a great until 10 minutes before the end of that estimate when I had another message saying it had been updated and might now be a bit later which was irritating but not the end of the world for me.

The product was offloaded and the driver put it where I needed it which made my life much easier.

The slate itself was a bit lighter in colour than I'd expected but I guess it's never going to be spot on from a picture vs real life.

Overall very happy with the whole transaction

11 septembre 2026
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Réponse de Stone Warehouse

Hi Mark,

Thanks for your 5-star review and positive feedback. We are very pleased that your experience with us was a positive one!

Kind regards,
Patrick.

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