Storebox Self Storage Avis 

I kept my items at the London Bridge storage for four weeks and they were fully secure and in great condition as the storage had a really good temperature.

I would recommend Storebox to anyone in London.

Excellent service very clean and easy to use

In all my dealings at Knaresborough have been excellent. The manager is polite, friendly and can’t do enough to assist. Thank you

John Love @ Storebox Northallerton
was extremely helpful, polite and professional in helping us to choose the correct unit to store our furniture and household items. Thank you John - you're a credit to Storebox!
We would fully recommend using the Northallerton Branch as it has great ease of access, has very secure facilities and is very clean - plus the quotes given for the different sizes of unit were very competitive.

Northallerton location - good location, good price, secure and good unit sizes. Recommend 100%.

i make payments once a month at the beginning of every month, i have had storage with storebox for over twelve months, always paying the invoice. Lately i am bombarded with emails for late payments, sometimes two a day, restrictions on entry ect.... i would not reccomend

Sad to see Paul go but new Manager of Knaresborough branch, John, is helpful, friendly and professional. Place is kept spotless and secure

Have to say that Jo ( Boston ), was extremely helpful from the start, This included the set up and layout of the storage unit, to the relevant details, ie the costings etc. Always prepared to go the extra mile.
Your Christmas card and gift on the way soon.
Thankyou Jo.
Rich.

Very clean and secure unit.Jo was very helpful always there to help us if we had any question. Would definitely recommend the business to everyone. Thank you

I CAN NOT recommend Storagebox. There are serious concerns about security at this facility and incidents have been reported that should never happen in a place where people trust a company with their belongings. What makes it worse is the lack of proper follow up and the way customers are left feeling unsupported and unprotected. A storage provider should prioritise safety and accountability and this facility does not meet that standard. I would strongly advise others to look for alternatives.

The place is clean and offer good size storage boxes. A very secure unit and cctv all round. Amanda Cargill was our first point of contact she was very helpful, informative and friendly definitely use again in future.

Would 100% recommend, so easy to use and great customer service!

I am deeply disappointed and distressed by my experience with Storebox Stratford following a break-in at my unit. What has happened since the incident has been just as worrying as the theft itself.

My storage unit was broken into and valuable business equipment was stolen. Despite the serious nature of the incident, Storebox has failed to provide clear answers to very basic questions regarding security, CCTV, and their responsibility as a storage provider. They haven't even bother to call us on the day, they sent an email which sit at 'Spam', we realised this ourselves after 4 days.

Even more concerning, after the burglary, my unit was accessed again without my permission, the door was left unlocked, and a replacement lock was left inside the unit with no notification. After such a traumatic event, this level of negligence is unacceptable.

To make matters worse:
• The fence where the break-in occurred was not repaired for over 15 days.
• We previously reported an attempted break-in in December 2024, yet no meaningful security improvements were made.
• CCTV footage is either “unavailable” or not being shared, which raises serious questions about safety and transparency.
• I was originally provided with a £10,000 declared value confirmation, yet Storebox’s system reflected £8,000, and there is still no clear explanation for this discrepancy.

Communication has been slow, unclear, and evasive. I have repeatedly asked for written clarification, but my questions remain unanswered.

For a company that advertises “secure storage”, this experience has been the opposite. The lack of communication, accountability, and basic security measures is shocking.

This has caused financial loss, stress, and significant emotional impact. I would not recommend Storebox Stratford to anyone looking for secure storage until they address these failures, improve transparency, and take customer safety seriously.

Really easy to book and close down after use. Would recommend

Have been a customer at Bishop auckland for several years now Was in my unit on Wednesday and met up with new manager Amanda Had met her briefly previously when she covered for John Had a good chat with her Very friendly, organised and approachable Sorted me out a great deal with a bigger unit in place of the 2 (two) that I had at the time Saving me money and an easier time Fantastic job look forward to a good working relationship with her Absolutely brilliant

I recently spoke to Zaid at Store Box and couldn’t be more pleased with the service. Zaid was extremely helpful from start to finish professional, polite, and went above and beyond to make sure everything was sorted perfectly. It’s rare to find such genuine customer service these days, but Zaid really delivered. Highly recommend to anyone looking for a smooth, reliable, and hassle-free experience

Extremely helpful and great value for money. Very clean and well maintained units. We had to extend our contract a couple of times during our rental, which was done with great ease. I can’t thank Amanda, who runs the site at Birtley enough for everything she did to help us. Always available at the end of the phone or just an email away. Her knowledge and expertise made everything go smoothly. I would definitely recommend and use again if needed.

Zaid helped me lot with everything. Also, the whole team was very supportive. They helped me to arrange everything in an hour. Really appreciate their help.

I had a positive experience using the lock-up storage as it was convenient, secure and easy to access. Amanda was very approachable and was both helpful and efficient. She dealt with my queries effectively. Thank you.

Ery helpfull and a very good service i will be back