I took my car in for investigation of a faulty air conditioning. I was charged £149.99 to get a quote for over £2,000.00 for a new condenser. This sounded exorbitant and I took my car to a recommended... Voir plus
L'entreprise a répondu
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I was a bit scared to be honest to go to Audi Hitchin based on the reviews. However, Annabelle was very helpful. They ordered the part in advance to have my car work done quickly. She is truly remar... Voir plus
L'entreprise a répondu
Fantastic customer experience. I was warmly welcomed by Alixe Drummond from the minute I entered the showroom. From our initial conversation, car selection, test drive, through to handover of my... Voir plus
L'entreprise a répondu
Excellent service. I pre-booked my Audi Q5 for MOT and, as I needed the car that day, I delivered it for its MOT by 08.00 am, waited while th MOT was carried out and was back on the road just before... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Nightingale Road, G5 1RQ, Hitchin, England, Royaume-Uni
- 01462 354 606
3,5
Moyen
98 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Audi recall service
The front desk lady who attended to me was knowledgeable, professional and attentive to my needs and schedule.
5 décembre 2024
Réponse de Stratstone - Audi Hitchin
Hi Cliford,
We appreciate your kind words about our staff.
We strive to provide excellent customer service and are glad you had a positive experience.
Customer Services
Friendly staff
24 novembre 2024
Réponse de Stratstone - Audi Hitchin
Hello,
Thank you for the positive review.
Take care,
Customer Services
The best customer service!
I was dealt with very well everyone was there on hand to help. I was very surprised with the effort spend with my car and the outcome, the price was a lot less then I thought it would be. Very happy from start to finish with my visit at Audi Hitchin thank you! I highly recommend dealing with
Annabelle she is fabulous!!
20 novembre 2024
Réponse de Stratstone - Audi Hitchin
Hi Rosie,
We are thrilled to hear about your positive experience.
It's wonderful to know that you were impressed with the effort and care we put into your car, and that you were happy with the final outcome.
We appreciate your kind words about our team, especially Annabelle.
We're glad you had a great experience at Hitchin Audi.
Customer Services
Very pleasant and efficient staff
7 novembre 2024
Réponse de Stratstone - Audi Hitchin
Hi Dave,
Thank you for your kind words.
We're glad you had a positive experience with our staff.
Customer Services
Accommodating an oil change at short…
Accommodating an oil change at short notice to avoid potentially exceeding servicing interval guidelines.
31 octobre 2024
Réponse de Stratstone - Audi Hitchin
Hi Mr Gardner,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff. Luka been very professional and honest and help us with everything we needed to fix the car.
29 octobre 2024
Réponse de Stratstone - Audi Hitchin
Hello,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Absolutely shocking service
Absolutely shocking service. The Hitchin Audi service team used to be fantastic, I really don't know what has happened. phones are not answered, service staff were seen arguing over who will answer the phone, faults are not diagnosed, they simply replace everything until the fault light goes out at your expenses. tried to charge me £5000 and a local garage cured the issue for £140.
10 janvier 2024
Réponse de Stratstone - Audi Hitchin
Hi Matt,
We understand your frustration and apologise for the negative experience you had.
We value customer feedback and will use it to improve our service.
We appreciate you bringing this to our attention.
Customer Services
The customer service staff are rude
The customer service staff are rude, condescending and provide zero feedback regarding the status of your vehicle or return your calls.
I had to do all of the chasing and their standard response is “someone will call you in 5 to 10 minutes”, but they never do.
I received the worst customer service i have ever received from any business.
I will be returning to the supplying dealer as even though they are based in Northampton, their customer service is fantastic and I received a completely different experience when I took my car there for its first service
4 octobre 2024
Réponse de Stratstone - Audi Hitchin
Hi Carl,
We understand your frustration and apologise for the negative experience you had.
We strive to provide excellent customer service and are committed to ensuring our customers have a positive experience.
We take all customer feedback seriously and will investigate your concerns internally.
Customer Services
Unsatisfactory customer service at Audi…
Unsatisfactory customer service at Audi Hitchin. There have been a number of issues with the Audi A5 purchased and a slow response to resolve the issues. Lack of response to correspondence. There are still unresolved issues a number of weeks after purchase.
30 septembre 2024
Réponse de Stratstone - Audi Hitchin
Hi Martin,
We sincerely apologise for the issues you've encountered with your Audi A5 and the delays in resolving them.
We understand your frustration with the lack of response and the ongoing problems.
We value your feedback and will use it to improve our customer service and ensure a better experience for future customers.
Customer Services
Very attentive customer service on a…
Very attentive customer service on a day, excellent video from service showing oil being changed assured me it does take place, I believe those videos should show all components including oil filter, cabin filters etc being replaced. Technician on the video was professional and extremely eloquent. One aspect needs improving some young apprentices outside in Audi uniforms wearing trousers by their ankles and hats like they are recording rap video gives very poor impression of the place - I got worried as I came in. Coffee machine occupied by staff more than customers that can not even get to it, looks odd. I am sure you can have another coffee machine for the team?
9 octobre 2024
Réponse de Stratstone - Audi Hitchin
Hi Piotr,
Thank you for your feedback.
We appreciate you taking the time to share your experience.
We're glad to hear that you were pleased with the attentiveness of our customer service and the video showing the oil change.
We understand your concern about the appearance of the apprentices and the coffee machine situation.
We will definitely take your feedback into consideration as we strive to continuously improve our service and create a positive experience for all our customers.
Customer Services
Audi Hitchin
From beginning to the end they are the best team dedicated to resolve any issues in Audi
23 septembre 2024
Réponse de Stratstone - Audi Hitchin
Hi Roberto,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Réponse de Stratstone - Audi Hitchin
Hi Annie,
We are delighted to see such a positive review.
Have a great day!
Customer Services
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