Stratstone - Audi Hitchin Avis 

Fantastic communication, especially Luca who was extremely professional. Thanks for a great resolution to a warranty problem with zero problems.

Friendly helpful & efficient staff

I recently bought an S3 from Hichin Audi. Great service from start to finish from all the staff who were professional, polite and helpful. The car is a joy to drive and I’m delighted with it. Special mention to Steve Trew, Ash and Matt Fishburn. Many thanks

The entire experience was highly frustrating and far below the standards I would expect from Audi.

Firstly, when I made the appointment, I was assured that if I brought my car in the morning, the service would be completed quickly, eliminating the need for a replacement car. However, I ended up waiting from 9 AM until nearly 2 PM—five hours in total—before the work was completed. I had taken a full day off work, and instead of being “in and out” as promised, I spent the majority of my day waiting at your dealership.

When the service was finally finished, I inquired about the complimentary health check and car wash that other Audi dealerships typically offer. The sales advisor informed me that this couldn’t be done because all the mechanics and car washers were on lunch. However, upon leaving, I noticed that both a mechanic and a car washer were still working, which made the advisor’s explanation appear completely a lie.

Moreover, I was not briefed by the mechanic who worked on my car, nor was I given any explanation regarding the work completed or any improvements made. The sales advisor attempted to explain the tracking results but failed to provide clear or meaningful information, stating only that “there’s less red parts on the sheet now than before.” Additionally, the front axle tracking remained outside the recommended range according to the results sheet —the very issue for which the car was originally booked.

I was then told that because my car is leased and the repair was paid for by the lease company, I was not considered a priority customer. To hear this was incredibly disappointing. As a paying customer with a lease that includes warranty and maintenance, I expected better treatment. The fact that I was charged nearly £270 for this service, only to be told I am not a priority, is completely unacceptable. The lack of a complimentary health check and wash further added to my frustration, especially given that I had been told these services were unavailable due to staff lunch breaks, which was clearly a lie.

Given the overall poor experience—from the misleading communication about the replacement vehicle and the service time to the refusal of basic services and lack of proper customer care—I can only rate this experience as a 1-star service. I expected far better from Audi.

Great service and some minor damage repaired free of charge.

Reliable, efficient and great customer service.

Absolutely terrible. Brought a a1 from here had it for not even 3 months was in the garage 4/5 times. I wanted my money back and they refuse to give me the full amount back they gave me £3000 less that what I paid for the car. Absolutely devastated. I’m only 21 feel like I’ve been comeprlly messed around. Do not buy a car from here. The communication is dreadful. I tried all I can to get this issue sorted and get money back I needed. I would like to take this further but no one would help.

People at Hitchin are very helpful and friendly and explained about the car.

I was looked after by Ash
at the Audi dealership in Hitchin
He’s Very polite and always got back to me with answers to my questions.
Excellent service very pleasant sales journey.
Thank you very much Ash.

Great communication and service from the team at Hitchin Audi, courteous and efficient. They always go above and beyond.

Excellent service from start to finish. The friendly welcome from your extremely attentive receptionist to the professional manner of Aziz who spent time explaining the difference stages of the work and kept me informed throughout the day.

They are great ambassadors of your brand values and commitment to customer care!

Excellent communication and work completed on time and to spec.

The front desk lady who attended to me was knowledgeable, professional and attentive to my needs and schedule.

I was dealt with very well everyone was there on hand to help. I was very surprised with the effort spend with my car and the outcome, the price was a lot less then I thought it would be. Very happy from start to finish with my visit at Audi Hitchin thank you! I highly recommend dealing with
Annabelle she is fabulous!!

Accommodating an oil change at short notice to avoid potentially exceeding servicing interval guidelines.

Very knowledgeable and helpful staff. Luka been very professional and honest and help us with everything we needed to fix the car.

Absolutely shocking service. The Hitchin Audi service team used to be fantastic, I really don't know what has happened. phones are not answered, service staff were seen arguing over who will answer the phone, faults are not diagnosed, they simply replace everything until the fault light goes out at your expenses. tried to charge me £5000 and a local garage cured the issue for £140.

The customer service staff are rude, condescending and provide zero feedback regarding the status of your vehicle or return your calls.

I had to do all of the chasing and their standard response is “someone will call you in 5 to 10 minutes”, but they never do.

I received the worst customer service i have ever received from any business.

I will be returning to the supplying dealer as even though they are based in Northampton, their customer service is fantastic and I received a completely different experience when I took my car there for its first service