Excellent service from both Matt and Marc, couldn’t be happier with the price I paid. Excellent communication from Marc with lots of emails back and forth from me and the guys were fantastic ⭐️⭐️⭐️⭐️⭐... Voir plus
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Lisez les avis des autres
Didn’t replace the backing clips in the steering wheel and had to return to get it done a second time. Also didn’t get the promised free health check and had a call asking how things went and told the... Voir plus
Fantastic customer experience. I was warmly welcomed by Alixe Drummond from the minute I entered the showroom. From our initial conversation, car selection, test drive, through to handover of my... Voir plus
L'entreprise a répondu
Excellent service, always helpful everything explained. Never had an problems or issues, My car is looked after never had a scratch or any damage. Would always recommend your dealership.
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Nightingale Road, G5 1RQ, Hitchin, England, Royaume-Uni
- 01462 354 606
3,7
Moyen
113 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Unsatisfactory customer service at Audi…
Unsatisfactory customer service at Audi Hitchin. There have been a number of issues with the Audi A5 purchased and a slow response to resolve the issues. Lack of response to correspondence. There are still unresolved issues a number of weeks after purchase.
30 septembre 2024
Réponse de Stratstone - Audi Hitchin
Hi Martin,
We sincerely apologise for the issues you've encountered with your Audi A5 and the delays in resolving them.
We understand your frustration with the lack of response and the ongoing problems.
We value your feedback and will use it to improve our customer service and ensure a better experience for future customers.
Customer Services
Very attentive customer service on a…
Very attentive customer service on a day, excellent video from service showing oil being changed assured me it does take place, I believe those videos should show all components including oil filter, cabin filters etc being replaced. Technician on the video was professional and extremely eloquent. One aspect needs improving some young apprentices outside in Audi uniforms wearing trousers by their ankles and hats like they are recording rap video gives very poor impression of the place - I got worried as I came in. Coffee machine occupied by staff more than customers that can not even get to it, looks odd. I am sure you can have another coffee machine for the team?
9 octobre 2024
Réponse de Stratstone - Audi Hitchin
Hi Piotr,
Thank you for your feedback.
We appreciate you taking the time to share your experience.
We're glad to hear that you were pleased with the attentiveness of our customer service and the video showing the oil change.
We understand your concern about the appearance of the apprentices and the coffee machine situation.
We will definitely take your feedback into consideration as we strive to continuously improve our service and create a positive experience for all our customers.
Customer Services
Audi Hitchin
From beginning to the end they are the best team dedicated to resolve any issues in Audi
23 septembre 2024
Réponse de Stratstone - Audi Hitchin
Hi Roberto,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Réponse de Stratstone - Audi Hitchin
Hi Annie,
We are delighted to see such a positive review.
Have a great day!
Customer Services
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