Trustworthy shop. Trustworthy Batteries. We don't want to take any risks, so we stick to this website. Reliable delivery & helpful customer service when I needed them.
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Lisez les avis des autres
I had a good experience with this company.reliable.quick delivery.and able to track my order from beginning to end .would defo use again
Ordered a camera lens hood. The order once dispatched with DHL took almost a week to arrive. When it finally was dropped off the hood was broken in several pieces. Responded to customer services who... Voir plus
L'entreprise a répondu
The product & the professional packaging were impressive. However, the delivery service, DHL, was appalling. I was waiting by the front door & a passing dog walker witnessed the delivery man throwing... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
subtel is your accessories specialist for Smartphones, Cameras, Laptops, Electric screwdrivers and much more. The best priced products at subtel.co.uk
Coordonnées de contact
4,0
Bien
411 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cable did not fit port on camera for…
Cable did not fit port on camera for which it was ordered
22 mai 2025
Réponse de subtel.co.uk
Hello,
We're sorry to read this.
Feel free to contact our customer service so we can help.
Subtel Team
My order has not yet been delivered by…
My order has not yet been delivered by DHL.
PLEASE follow up the matter with them and advise me of the result. Thank you.
22 mai 2025
Réponse de subtel.co.uk
Hello,
We are sorry to know that there is a problem with DHL.
Please contact our customer service.
We cannnot help you directly here.
Subtel Team
Brilliant service !and valueAlthough there was a day’s delay
Although there was a day’s delay, which was beyond your control, you delivered the goods within your quoted timeframe. They were deliver in perfect condition and with a smile!
Thank you!
22 mai 2025
no nonsense ordering and delivery
Very straightforward from ordering to delivery. More than happy with my purchase of a lens Hood.
29 mai 2025
Avis spontané
No refunds
The first two batteries I ordered did not work because they were either not as described or faulty- I'm not sure which. Both were returned (separately) and both were claimed not to have been received by Subtel. Consequently I have not received a refund for either. Reading other reviews this seems to be not uncommon. Multiple comms with customer service-no help.
20 mars 2025
Avis spontané
Réponse de subtel.co.uk
Hello,
We are sorry to read this.
Please contact our customer service so we can check for you.
Subtel Team
Was told I’d get a refund for the…
Was told I’d get a refund for the return postage costs for the wrong battery they sent me. They didn’t refund and ignore all calls emails and messages. AVOID!
10 mars 2025
Avis spontané
Réponse de subtel.co.uk
Dear customer,
Thank you for this second review about the same case.
We sent you an e-mail on the 17.02 at 14:46 and you replied to us which shows it is working.
We also chatted together on the 21.02 in the morning.
You called us on the 12th of February and we spoke on the phone.
We therefore respectfully reject the claim that we are unreachable.
Concerning the battery, it is listed as a replacement for 533-000146 but your battery is a 533-000164. You ordered the wrong model by mistake and it is not a wrong delivery from us.
A refund was issued on 25th of February at 10:40.
Subtel Team
Don't buy anything from this company
I purchased a replacement battery pack which is faulty. I contacted Subtel customer service twice to arrange a replacement or refund, and they completely ignored my requests. Presently, trying to get my money back via the bank. Appalling company of scam artists.
In response to Subtel reply: The customer service representative is referring to a message enquiry sent pre-delivery. My complaint of faulty goods, and request for replacement or refund, was sent on 1 March and follow-up on 5 March (confirmation receipts retained). Neither message was responded to, so it's a bit rich when they say "you can simply contact us directly". Yes, you can, they just don't bother to reply...
Add, won't ever apologise to list of complaints (see other reviews). FACTUAL response: You have not replied to my emails. Simply refund my money. Sick and tired of dealing with your unprofessional customer service team. Who do not provide customer service and spend their time trolling people who write bad reviews, instead of providing good customer service that would avoid bad reviews in the first place.
You absolute Muppets. Please provide an email address, not 'info at subtel.co.uk', and I will send you your own "Thanks so much for reaching out. This is just to let you know we have received your email and will respond as soon as possible" email acknowledgement on 1st March.
1 mars 2025
Avis spontané
Réponse de subtel.co.uk
Hello,
Thank you for your feedback.
You sent us one message on February the 25th and we replied to the email. After that, we did not receive anything from you.
Most of our reviews are good which shows we do provide a good service.
You can also call us directly, we'll be happy to help.
0808 / 1315 150
Subtel Team
Excellent service from the team
Excellent service from the team. Unfortunately the first battery I received was dead on arrival, Subtel was quick to respond by sending me a new battery. Excellent service. Thank you
26 février 2025
Avis spontané
prompt and efficient
21 février 2025
Haven’t received the battery so cannot…
Haven’t received the battery so cannot give comment
Just to let you know the battery has just arrived to my home in the Isle of Man
21 février 2025
Réponse de subtel.co.uk
Hello,
DHL says:
''Your parcel is delivered - 26th February 2025 - 12:29''
For more informations or to have the tracking link, please contact our customer service.
Subtel Team
Good product came quickly
20 février 2025
Replacement tomtom battery
Fantastic service terrific communication and promt delvery.
20 février 2025
A PLEASING RESULT
I received the item that l was advised would be the right one for purpose so therefore a pleasing result.
19 février 2025
Y6 power bank
Arrive on time I've use twice with one charge so happy with that should last me the 2 days for a wedding I am going to which ECO alternative one. And would recommend
19 février 2025
Speedy delivery from Germany and looks…
Speedy delivery from Germany and looks good product-time will tell.
19 février 2025
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