subtel.co.uk Avis 

I was well informed of updates and progress

I've bought quite a few batteries from here over the years and I've found that their quality is as good as (if not better than) the originals, and they've also given my ancient action camera a new lease of life.
I did have a spicy pillow problem with one of their batteries recently, but it was within warranty (just!) and I received a new one within days. Also feels nice to be able to deal with the company directly without going through that big A thing.

Ordered a replacement laptop battery around a year ago. Arrived on time, but now holds very little charge - dropping from 75% to <20% in less than 30 minutes.

Additionally, every few weeks I need to soft reset by uninstalling a driver in order to get the laptop to recognise the battery

Although the battery supplied technically works, it will need replacing much sooner than I had anticipated and I won’t use subtel this time.

I am extremely disappointed with my experience ordering from Subtel. I placed an order for a laptop battery two months ago, and not only did I never receive the item, but I also received no tracking information, updates, or communication about the delay.

When I finally reached out to their customer service, I was informed—only after asking—that my parcel was "presumed lost" and that they had now initiated a refund. There was no proactive communication from their side, which is completely unprofessional.

A company should take responsibility for informing customers about delays or lost shipments, rather than leaving them in the dark for months. This level of service is unacceptable, and I would not recommend Subtel to anyone expecting reliable shipping and customer support.

Quick delivery but most importantly, the non orginal Panasonic batteries work so that I can use the older model camera. Thank you!

Carefully selected the battery I neeeded, and it arrived three days later. Used their fitting guide to fit it, and am delighted to say it has put new life into my Garmin sat nav., just as they said it would. Many thanks for excellent service and great guidance on the website.

Delivery was on time and customer service was excellent when I had a query, would definitely use them again

Subtel delivered ahead of EDD, easiest buying experience, repeat purchase of cells for Gigaset SL930s

Easy to order. Arrived on time.

Needed a new battery for my camera and this is exactly the one which arrived promptly

Ordered battery and turns out that the battery ordered is not compatible even though their advertising picture clearly states it is, they do not provide returns labels so expect me to return item to my expense and they will send out the correct battery. Bad customer service from my point of view and I have sent a photo of the advertisement. Thanks for reply on trust pilot I cannot seem to reply to your comments so will edit this, if you want to resolve this can I suggest that you send me the correct one with a returns envelope and everything will be resolved happy days for all. Thankyou.

First class product coupled with first class service and on time delivery. Very satisfied.

Very nice lens hood & cap which works well with my lens. The company dispatched the package promptly but it then took 17 days to arrive. Part of this is due to Hogmanay/New Year. Subtel were prompt to chase it up when asked but the courier (DPD) then blamed the bad weather. The weather has been bad however, the Royal Mail, Parcel Force and Amazon all managed to deliver on time in this period. So good product, poor choice of courier.

Very prompt and great tools with online instruction.

Exactly as advertised

Excellent service, quick delivery and good product Thank You.

Well packaged arrived on time

My item was delivered at the prescribed time

The parcel was not delivered as promised. To say the driver could not find my address is insulting to the intelligence of your customers. I live in the most famous and obvious block of flats on the sea front! Last time I had a delivery from before Christmas it was a day late. The performance of your delivery is appealing hly bad.

I received the package. It was exactly what I ordered.